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random black screen


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#1 thrillofhorror

thrillofhorror

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Posted 30 December 2012 - 05:10 PM

I have been trying to figure out why my parents computer will be fine and dandy and then it just goes to a black screen. I have not seen it myself yet. I looked through everything I can think of. I did the HP scan on everything. I do not have the code that he says pops up when he shuts down by the CPU button. I cannot find anything in the error registry except for the AVG optimizer. I know that the free trial is up and that pops up all the time. But, I just don't see how that can do anything to the monitor. I am thinking it might be the video card or the actual monitor itself might be going bad. I saw through my browsing the mini tool box download, would this be a way of narrowing the safari hunt I have going on? I am stumped on this one. I have read all the diagnostics that can be read and nothing is showing up...

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#2 MrBruce1959

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Posted 01 January 2013 - 07:21 PM

Hello Thrillofhorror and welcome to Bleeping Computer.

Happy New Year.

I would like for you to post the make and model number of the suspect computer and any other information you can provide such as attached hardware and we'll take it from there.

Thank you.

Bruce.
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