Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Macafee Turning Off On Its Own


  • This topic is locked This topic is locked
5 replies to this topic

#1 Arsneal28

Arsneal28

  • Members
  • 18 posts
  • OFFLINE
  •  
  • Local time:12:50 AM

Posted 30 December 2012 - 01:16 PM

I've noticed over the past couple of days that I get a warning that my firewall is turned off and that my computer is at risk. I noticed some other threads where people were having the same issues. I have Windows 7 and use Mozilla Firefox as my browser, not sure if that is important or not. Any help would be greatly appreciated. I also downloaded and ran the malwarbytes scan. I haven't taken any action with the results yet. I figured I'd wait until I got some help on here first.

Edited by Arsneal28, 30 December 2012 - 01:20 PM.


BC AdBot (Login to Remove)

 


#2 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,663 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:10:50 PM

Posted 30 December 2012 - 04:51 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 Arsneal28

Arsneal28
  • Topic Starter

  • Members
  • 18 posts
  • OFFLINE
  •  
  • Local time:12:50 AM

Posted 30 December 2012 - 09:19 PM

Results of screen317's Security Check version 0.99.56
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 8 Out of date!
``````````````Antivirus/Firewall Check:``````````````
Windows Security Center service is not running! This report may not be accurate!
McAfee Anti-Virus and Anti-Spyware
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.70.0.1100
Java™ 6 Update 29
Java version out of Date!
Adobe Flash Player 11.5.502.135
Adobe Reader 10.1.1 Adobe Reader out of Date!
Mozilla Firefox (17.0.1)
Google Chrome 22.0.1229.95
Google Chrome 23.0.1271.97
````````Process Check: objlist.exe by Laurent````````
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbamgui.exe
Malwarebytes' Anti-Malware mbamscheduler.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 21% Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````

=========================================================================================================================



Farbar Service Scanner Version: 23-12-2012
Ran by Chris (administrator) on 30-12-2012 at 20:13:20
Running from "C:\Users\Chris\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.

bfe Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.


Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============
wscsvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.


Other Services:
==============
Checking Start type of SharedAccess: ATTENTION!=====> Unable to retrieve start type of SharedAccess. The value does not exist.
Checking ImagePath of SharedAccess: ATTENTION!=====> Unable to retrieve ImagePath of SharedAccess. The value does not exist.
Checking ServiceDll of SharedAccess: ATTENTION!=====> Unable to retrieve ServiceDll of SharedAccess. The value does not exist.
Checking Start type of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking ImagePath of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking ServiceDll of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

=============================================================================================================================

MiniToolBox by Farbar Version: 25-11-2012
Ran by Chris (administrator) on 30-12-2012 at 20:15:56
Running from "C:\Users\Chris\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================



========================= IP Configuration: ================================

802.11n Wireless LAN Card = Wireless Network Connection (Connected)
Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : TheMachine
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 00-26-82-45-01-6D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : 802.11n Wireless LAN Card
Physical Address. . . . . . . . . : 00-26-82-45-01-6C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::587b:c63f:c1b5:d3fb%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.4(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, December 30, 2012 12:05:39 AM
Lease Expires . . . . . . . . . . : Monday, December 31, 2012 7:54:08 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 201336450
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-AB-EB-82-E0-CB-4E-0C-7C-59
DNS Servers . . . . . . . . . . . : 192.168.1.1
68.237.161.12
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : E0-CB-4E-0C-7C-59
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.home:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{FD392D2A-8F1E-43F4-8C06-400AEF7E9CDC}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{25CF04F1-A515-4A76-94E0-6CDC1A442C61}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: Wireless_Broadband_Router.home
Address: 192.168.1.1

Name: google.com
Addresses: 2607:f8b0:4004:800::1005
74.125.228.2
74.125.228.3
74.125.228.9
74.125.228.14
74.125.228.6
74.125.228.5
74.125.228.1
74.125.228.0
74.125.228.7
74.125.228.4
74.125.228.8


Pinging google.com [74.125.228.72] with 32 bytes of data:
Reply from 74.125.228.72: bytes=32 time=26ms TTL=55
Reply from 74.125.228.72: bytes=32 time=25ms TTL=55

Ping statistics for 74.125.228.72:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 25ms, Maximum = 26ms, Average = 25ms
Server: Wireless_Broadband_Router.home
Address: 192.168.1.1

Name: yahoo.com
Addresses: 72.30.38.140
98.138.253.109
98.139.183.24


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=125ms TTL=49
Reply from 98.138.253.109: bytes=32 time=85ms TTL=49

Ping statistics for 98.138.253.109:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 85ms, Maximum = 125ms, Average = 105ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
12...00 26 82 45 01 6d ......Microsoft Virtual WiFi Miniport Adapter
11...00 26 82 45 01 6c ......802.11n Wireless LAN Card
10...e0 cb 4e 0c 7c 59 ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
21...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
22...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.4 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.4 281
192.168.1.4 255.255.255.255 On-link 192.168.1.4 281
192.168.1.255 255.255.255.255 On-link 192.168.1.4 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.4 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.4 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
11 281 fe80::/64 On-link
11 281 fe80::587b:c63f:c1b5:d3fb/128
On-link
1 306 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/30/2012 08:02:14 PM) (Source: Application Error) (User: )
Description: Faulting application name: mchost.exe, version: 5.6.309.0, time stamp: 0x5040ed6c
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000005
Fault offset: 0x000000000009970a
Faulting process id: 0xd98
Faulting application start time: 0xmchost.exe0
Faulting application path: mchost.exe1
Faulting module path: mchost.exe2
Report Id: mchost.exe3

Error: (12/30/2012 07:55:11 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000005
Fault offset: 0x0000000000019b8f
Faulting process id: 0x710
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3

Error: (12/30/2012 07:54:05 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 20424478

Error: (12/30/2012 07:54:05 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 20424478

Error: (12/30/2012 07:54:05 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/30/2012 02:13:49 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 8377

Error: (12/30/2012 02:13:49 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 8377

Error: (12/30/2012 02:13:49 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/30/2012 02:13:48 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 7363

Error: (12/30/2012 02:13:48 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 7363


System errors:
=============
Error: (12/30/2012 07:55:43 PM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error:
%%-2147024891

Error: (12/30/2012 07:55:43 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error:
%%-2147024891

Error: (12/30/2012 07:54:54 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Personal Firewall Service service depends the following service: MpsSvc. This service might not be installed.

Error: (12/30/2012 07:54:54 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Personal Firewall Service service depends the following service: MpsSvc. This service might not be installed.

Error: (12/30/2012 07:54:32 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error:
%%-2147024891

Error: (12/30/2012 07:54:32 PM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error:
%%-2147024891

Error: (12/30/2012 01:03:54 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Personal Firewall Service service depends the following service: MpsSvc. This service might not be installed.

Error: (12/30/2012 01:03:53 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Personal Firewall Service service depends the following service: MpsSvc. This service might not be installed.

Error: (12/30/2012 11:04:26 AM) (Source: Service Control Manager) (User: )
Description: The McAfee Personal Firewall Service service depends the following service: MpsSvc. This service might not be installed.

Error: (12/30/2012 11:04:26 AM) (Source: Service Control Manager) (User: )
Description: The McAfee Personal Firewall Service service depends the following service: MpsSvc. This service might not be installed.


Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
Date: 2012-12-30 11:39:49.555
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Common Files\McAfee\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.

Date: 2012-12-30 11:39:49.551
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Common Files\McAfee\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.

Date: 2012-12-30 11:39:49.549
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Common Files\McAfee\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
1912 Titanic Mystery (Version: 2.2.0.90)
Acrobat.com (Version: 2.0.0)
Acrobat.com (Version: 2.0.0.0)
Activate Norton Online Backup (Version: 1.1.20.0)
Adobe AIR (Version: 2.5.1.17730)
Adobe Flash Player 11 ActiveX (Version: 11.5.502.135)
Adobe Flash Player 11 Plugin (Version: 11.5.502.135)
Adobe Photoshop Elements 8.0 (Version: 8.0)
Adobe Photoshop.com Inspiration Browser (Version: 3.02)
Adobe Reader X (10.1.1) (Version: 10.1.1)
AMD USB Filter Driver (Version: 1.0.11.86)
Apple Application Support (Version: 2.2.2)
Apple Mobile Device Support (Version: 6.0.0.59)
Apple Software Update (Version: 2.1.3.127)
ATI Catalyst Install Manager (Version: 3.0.762.0)
Bonjour (Version: 3.0.0.10)
Buttons & OSDs control application gen3 (Version: 1.0.0.5)
Carbonite Online Backup Setup (Version: 3.7.3)
CarbonPoker (Version: 5.0)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2010.0202.2335.42270)
Catalyst Control Center Graphics Full Existing (Version: 2010.0202.2335.42270)
Catalyst Control Center Graphics Full New (Version: 2010.0202.2335.42270)
Catalyst Control Center Graphics Light (Version: 2010.0202.2335.42270)
Catalyst Control Center Graphics Previews Vista (Version: 2010.0202.2335.42270)
Catalyst Control Center InstallProxy (Version: 2009.0614.2131.36800)
Catalyst Control Center InstallProxy (Version: 2010.0202.2335.42270)
Catalyst Control Center Localization All (Version: 2010.0202.2335.42270)
ccc-core-static (Version: 2010.0202.2335.42270)
ccc-utility64 (Version: 2010.0202.2335.42270)
CCC Help Chinese Standard (Version: 2010.0202.2334.42270)
CCC Help Chinese Traditional (Version: 2010.0202.2334.42270)
CCC Help Czech (Version: 2010.0202.2334.42270)
CCC Help Danish (Version: 2010.0202.2334.42270)
CCC Help Dutch (Version: 2010.0202.2334.42270)
CCC Help English (Version: 2010.0202.2334.42270)
CCC Help Finnish (Version: 2010.0202.2334.42270)
CCC Help French (Version: 2010.0202.2334.42270)
CCC Help German (Version: 2010.0202.2334.42270)
CCC Help Greek (Version: 2010.0202.2334.42270)
CCC Help Hungarian (Version: 2010.0202.2334.42270)
CCC Help Italian (Version: 2010.0202.2334.42270)
CCC Help Japanese (Version: 2010.0202.2334.42270)
CCC Help Korean (Version: 2010.0202.2334.42270)
CCC Help Norwegian (Version: 2010.0202.2334.42270)
CCC Help Polish (Version: 2010.0202.2334.42270)
CCC Help Portuguese (Version: 2010.0202.2334.42270)
CCC Help Russian (Version: 2010.0202.2334.42270)
CCC Help Spanish (Version: 2010.0202.2334.42270)
CCC Help Swedish (Version: 2010.0202.2334.42270)
CCC Help Thai (Version: 2010.0202.2334.42270)
CCC Help Turkish (Version: 2010.0202.2334.42270)
CyberLink DVD Suite Deluxe (Version: 6.0.3101)
DirectX for Managed Code Update (Summer 2004) (Version: 9.02.2904)
Google Chrome (Version: 23.0.1271.97)
Google Update Helper (Version: 1.3.21.123)
Hardware Diagnostic Tools (Version: 6.0.5434.08)
HP Advisor (Version: 3.3.12286.3436)
HP Customer Experience Enhancements (Version: 6.0.1.3)
HP Desktop Keyboard (Version: 1.0.0.8)
HP Games (Version: 1.0.0.80)
HP MediaSmart DVD (Version: 3.0.3420)
HP MediaSmart/TouchSmart Netflix (Version: 1.0.2.0)
HP Odometer (Version: 2.10.0000)
HP Remote Solution (Version: 1.1.9.0)
HP Setup (Version: 1.2.3220.3079)
HP Support Information (Version: 10.1.0002)
HP TouchSmart (Version: 3.0.35.0)
HP TouchSmart Browser (Version: 3.0.0008)
HP TouchSmart Calendar (Version: 3.1.3517.33549)
HP TouchSmart Canvas (Version: 1.1.3568.28191)
HP TouchSmart Clock (Version: 3.0.3441.42630)
HP TouchSmart Link (Version: 1.0.3526.0)
HP TouchSmart Live TV (Version: 3.0.1924)
HP TouchSmart Movie Themes (Version: 3.0.3102)
HP TouchSmart Music/Photo/Video (Version: 3.1.3601)
HP TouchSmart Notes (Version: 3.1.3544.29053)
HP TouchSmart RecipeBox (Version: 1.0.3507.27745)
HP TouchSmart RSS (Version: 3.0.0006)
HP TouchSmart Tutorials (Version: 3.0.5.2)
HP TouchSmart Twitter (Version: 1.0.3541.23899)
HP TouchSmart Weather (Version: 3.0.0.1)
HP TouchSmart Webcam (Version: 3.0.1903)
HP Update (Version: 5.001.000.014)
Hulu Desktop (Version: 0.9.10)
iTunes (Version: 10.7.0.21)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 29 (Version: 6.0.290)
LabelPrint (Version: 2.5.1901)
LeapFrog Connect (Version: 4.2.9.15649)
LeapFrog Tag Junior Plugin (Version: 4.2.9.15649)
LeapFrog Tag Plugin (Version: 4.2.9.15649)
Malwarebytes Anti-Malware version 1.70.0.1100 (Version: 1.70.0.1100)
McAfee AntiVirus Plus (Version: 11.6.443)
McAfee Security Scan Plus (Version: 2.0.181.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Live Search Toolbar (Version: 3.0.560.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft Touch Pack for Windows 7 (Version: 1.0.40517.00)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft XNA Framework Redistributable 3.0 (Version: 3.0.11010.0)
Mozilla Firefox 17.0.1 (x86 en-US) (Version: 17.0.1)
Mozilla Maintenance Service (Version: 17.0.1)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Octoshape Streaming Services
Plants vs. Zombies
PokerStars.net
Power2Go (Version: 6.0.3101)
PowerDirector (Version: 7.0.3101)
PowerRecover (Version: 5.5.1923)
QuickTime (Version: 7.69.80.9)
Searchqu Toolbar (Version: 4.1.0.2790)
Shared C Run-time for x64 (Version: 10.0.0)
Skype Click to Call (Version: 5.9.9216)
Skype™ 5.10 (Version: 5.10.116)
SoundMAX (Version: 6.10.2.7260)
Top Chef (Version: 1.00)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update Installer for WildTangent Games App
Use the entry named LeapFrog Connect to uninstall (LeapFrog Tag Junior Plugin)
Use the entry named LeapFrog Connect to uninstall (LeapFrog Tag Plugin) (Version: 4.2.9.15649)
Virtual Earth 3D (Beta) (Version: 4.0.903.16005)
WildTangent Games App (HP Games) (Version: 4.0.4.12)
Windows Driver Package - LeapFrog (FlyUsb) USB (11/05/2008 1.1.1.0) (Version: 11/05/2008 1.1.1.0)
Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net (09/10/2009 02.03.05.012) (Version: 09/10/2009 02.03.05.012)
WinPalace (Version: 11.0.0)
Yahoo! Detect

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 40%
Total physical RAM: 3839.24 MB
Available physical RAM: 2284.59 MB
Total Pagefile: 7676.68 MB
Available Pagefile: 5146.93 MB
Total Virtual: 4095.88 MB
Available Virtual: 3962.33 MB

========================= Partitions: =====================================

1 Drive c: (HP) (Fixed) (Total:285.08 GB) (Free:192.34 GB) NTFS
2 Drive d: (FACTORY_IMAGE) (Fixed) (Total:12.91 GB) (Free:2.01 GB) NTFS
6 Drive h: (HP SimpleSave) (Fixed) (Total:930.86 GB) (Free:468.72 GB) NTFS

========================= Users: ========================================

User accounts for \\THEMACHINE

Administrator Chris Guest


**** End of log ****

====================================================================================================================================

Malwarebytes Anti-Malware (Trial) 1.70.0.1100
www.malwarebytes.org

Database version: v2012.12.30.07

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 8.0.7601.17514
Chris :: THEMACHINE [administrator]

Protection: Enabled

12/30/2012 8:19:14 PM
mbam-log-2012-12-30 (20-19-14).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 216057
Time elapsed: 12 minute(s), 11 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 3
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|{396A89C4-A65B-B392-5C82-9DB342B51900} (Trojan.ZbotR.Gen) -> Data: C:\Users\Chris\AppData\Roaming\Afbu\ucla.exe -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|{EA1F6305-BED7-93BA-1552-B8FC79D21862} (Trojan.ZbotR.Gen) -> Data: C:\Users\Chris\AppData\Roaming\Awmov\tido.exe -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|Windows Update Server (Backdoor.IRCBot) -> Data: C:\Users\Chris\21f62252-5689.exe -> Quarantined and deleted successfully.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 30
C:\Users\Chris\AppData\Local\Temp\1187.tmp (Trojan.Agent.FSA38) -> Quarantined and deleted successfully.
C:\Users\Chris\AppData\Local\Temp\8DCA.tmp (Trojan.Agent.FSA38) -> Quarantined and deleted successfully.
C:\Users\Chris\AppData\Local\Temp\houw.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Users\Chris\AppData\Local\Temp\PrismCasinoInstaller.exe.exe (PUP.Casino) -> Quarantined and deleted successfully.
C:\Users\Chris\AppData\Local\Temp\setup(2).exe.exe (PUP.Casino) -> Quarantined and deleted successfully.
C:\Users\Chris\AppData\Local\Temp\setup(3).exe.exe (PUP.Casino) -> Quarantined and deleted successfully.
C:\Users\Chris\AppData\Local\Temp\setup.exe.exe (PUP.Casino) -> Quarantined and deleted successfully.
C:\Users\Chris\AppData\Local\Temp\SilverOakInstaller(2).exe.exe (PUP.Casino) -> Quarantined and deleted successfully.
C:\Users\Chris\AppData\Local\Temp\SilverOakInstaller(3).exe.exe (PUP.Casino) -> Quarantined and deleted successfully.
C:\Users\Chris\AppData\Local\Temp\SilverOakInstaller.exe.exe (PUP.Casino) -> Quarantined and deleted successfully.
C:\Users\Chris\AppData\Local\Temp\WinPalace.exe.exe (PUP.Casino) -> Quarantined and deleted successfully.
C:\Users\Chris\a43vtzgbdgv.exe (Malware.Packer.DLR) -> Quarantined and deleted successfully.
C:\Users\Chris\Downloads\888poker.exe (PUP.Casino) -> Quarantined and deleted successfully.
C:\Users\Chris\Downloads\CasinoTitanSetup.exe (PUP.Casino) -> Quarantined and deleted successfully.
C:\Users\Chris\Downloads\HighNoon.exe (PUP.Casino) -> Quarantined and deleted successfully.
C:\Users\Chris\Downloads\PrismCasinoInstaller.exe (PUP.Casino) -> Quarantined and deleted successfully.
C:\Users\Chris\Downloads\setup(2).exe (PUP.Casino) -> Quarantined and deleted successfully.
C:\Users\Chris\Downloads\setup(3).exe (PUP.Casino) -> Quarantined and deleted successfully.
C:\Users\Chris\Downloads\setup.exe (PUP.Casino) -> Quarantined and deleted successfully.
C:\Users\Chris\Downloads\SilverOakInstaller(2).exe (PUP.Casino) -> Quarantined and deleted successfully.
C:\Users\Chris\Downloads\SilverOakInstaller(3).exe (PUP.Casino) -> Quarantined and deleted successfully.
C:\Users\Chris\Downloads\SilverOakInstaller.exe (PUP.Casino) -> Quarantined and deleted successfully.
C:\Users\Chris\Downloads\SmartDownload(2).exe (Adware.Casino) -> Quarantined and deleted successfully.
C:\Users\Chris\Downloads\SmartDownload.exe (Adware.Casino) -> Quarantined and deleted successfully.
C:\Users\Chris\Downloads\WinPalace.exe (PUP.Casino) -> Quarantined and deleted successfully.
C:\Users\Chris\2gweorjqjutp92vjy9gake (Malware.Trace) -> Quarantined and deleted successfully.
C:\Users\Chris\AppData\Roaming\Adobe\shed\thr1.chm (Malware.Trace) -> Quarantined and deleted successfully.
C:\Users\Chris\AppData\Roaming\Adobe\plugs\mmc108.exe (Trojan.Agent.Gen) -> Quarantined and deleted successfully.
C:\Users\Chris\AppData\Roaming\Adobe\plugs\mmc127.exe (Trojan.Agent.Gen) -> Quarantined and deleted successfully.
C:\Users\Chris\21f62252-5689.exe (Backdoor.IRCBot) -> Quarantined and deleted successfully.

(end)

============================================================================================================================================


aswMBR version 0.9.9.1707 Copyright© 2011 AVAST Software
Run date: 2012-12-30 20:43:30
-----------------------------
20:43:30.028 OS Version: Windows x64 6.1.7601 Service Pack 1
20:43:30.028 Number of processors: 2 586 0x602
20:43:30.029 ComputerName: THEMACHINE UserName: Chris
20:43:31.841 Initialize success
20:43:46.474 AVAST engine defs: 12123000
20:43:56.988 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\00000058
20:43:56.990 Disk 0 Vendor: Hitachi_ ST2O Size: 305245MB BusType: 11
20:43:57.007 Disk 0 MBR read successfully
20:43:57.009 Disk 0 MBR scan
20:43:57.028 Disk 0 unknown MBR code
20:43:57.039 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 100 MB offset 2048
20:43:57.073 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 291927 MB offset 206848
20:43:57.121 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 13216 MB offset 598073344
20:43:57.223 Disk 0 scanning C:\Windows\system32\drivers
20:44:16.883 Service scanning
20:44:58.514 Modules scanning
20:44:58.533 Disk 0 trace - called modules:
20:44:58.559 ntoskrnl.exe CLASSPNP.SYS disk.sys amdxata.sys storport.sys hal.dll amdsata.sys
20:44:58.574 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8003dce060]
20:44:58.587 3 CLASSPNP.SYS[fffff8800185143f] -> nt!IofCallDriver -> [0xfffffa800368cb80]
20:44:58.594 5 amdxata.sys[fffff880011177a8] -> nt!IofCallDriver -> \Device\00000058[0xfffffa8003dad060]
20:44:59.919 AVAST engine scan C:\Windows
20:45:02.060 AVAST engine scan C:\Windows\system32
20:49:37.610 AVAST engine scan C:\Windows\system32\drivers
20:50:02.382 AVAST engine scan C:\Users\Chris
20:52:13.705 File: C:\Users\Chris\AppData\Local\Temp\420961FF3A03.tmp **INFECTED** Win32:Malware-gen
20:52:14.324 File: C:\Users\Chris\AppData\Local\Temp\573a1669-5689.tmp **INFECTED** Win32:Malware-gen
20:52:14.444 File: C:\Users\Chris\AppData\Local\Temp\58217A2388.tmp **INFECTED** Win32:Malware-gen
20:57:55.717 File: C:\Users\Chris\Downloads\DesktopClientInstaller(2).exe **INFECTED** Win32:Spyware-gen [Spy]
20:57:57.103 File: C:\Users\Chris\Downloads\DesktopClientInstaller.exe **INFECTED** Win32:Spyware-gen [Spy]
21:03:12.664 AVAST engine scan C:\ProgramData
21:12:17.918 Scan finished successfully
21:12:48.263 Disk 0 MBR has been saved successfully to "C:\Users\Chris\Desktop\MBR.dat"
21:12:48.269 The log file has been saved successfully to "C:\Users\Chris\Desktop\aswMBR.txt"


I think I got it all done correctly.

#4 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,663 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:10:50 PM

Posted 30 December 2012 - 09:22 PM

You're seriously infected and it'll require elevated help.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 Arsneal28

Arsneal28
  • Topic Starter

  • Members
  • 18 posts
  • OFFLINE
  •  
  • Local time:12:50 AM

Posted 30 December 2012 - 09:45 PM

I have created the new topic in malware removal.

#6 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,924 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:01:50 AM

Posted 30 December 2012 - 10:09 PM

New MRL topic
http://www.bleepingcomputer.com/forums/topic480201.html

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 2 days and ALL logs are answered.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users