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Windows 7 - Infection preventing programs from running


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3 replies to this topic

#1 tds1

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Posted 30 December 2012 - 01:07 PM

Link to original topic:Original post

Problem Description: Was trying to access Gmail and getting an error that cookies were not enabled. I tried the suggested fixes but it didn't work. Finally, concluded that a virus might be the issue. I ran malwarebytes (Quick Scan) and it found a trojan which it quaranteened. Since it found something on quick scan, I then decided to run a full scan. Six minutes into that scan, the computer rebooted and since then, I can't run any programs. What happens is that when I double click on a program, the cursor will show busy for 5-10 seconds, but the program won't load. I booted into safe mode and I still could not run any programs (cursor would show busy for a few seconds but nothing would load). I was able to restore the computer to a point about a week ago, but problem continues after restore. I have tried other restore points but none of the other restore will complete successfully.

My operating system is Win 7 home premium. Computer is Dell studio XPS

What I have done so far: As suggested I have reviewed the prep guide. I cannot post the DDS logs because the program won't run. I downloaded DDS tool to a flash drive from a working computer and copied it to the desktop of the infected computer. When I double click on DDS tool, the cursor shows busy for 5-10 seconds, but the program does not run (similar to any other program I try to run). I tried running it in safe mode and it fails in safe mode as well.

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#2 jntkwx

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Posted 02 January 2013 - 11:30 AM

tds1,

:welcome: to Bleeping Computer.

My name is Jason and I'll be helping you with your computer problems. You can call me by my screename jntkwx or Jason is fine.

Ground Rules:

  • First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. :)
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
  • Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simply stop and tell me about it.
  • When you post your reply, do not use the Posted Image button but use the Posted Image button instead.
  • In the upper right hand corner of the topic you will see the Posted Image button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.
  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
  • When your computer is clean I will alert you of such. I will also provide for you detailed information about how you can combat future infections.
  • I would like to remind you to make no further changes to your computer unless I direct you to do so.
  • Now let's get started :thumbup2:

Note to others: The instructions here are intended for the person who began this topic. If you need help, please create your own topic in the appropriate forum.

 

Restarting in Safe Mode was one of the first troubleshooting things I would've suggested, so since you've already tried that and it wasn't helpful, let's try Farbar Recovery Scan Tool (FRST).

FRST
  • On a working computer, please download Farbar Recovery Scan Tool and save it to a flash drive.

    Note: You need to run the version compatible with your system (32-bit or 64-bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

    Plug the flash drive into the infected PC.
  • Enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.

    Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.
    To make a repair disk on Windows 7 consult: http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html


    To enter System Recovery Options by using Windows installation disc:
    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.
  • On the System Recovery Options menu you will get the following options:
    Startup Repair
    System Restore
    Windows Complete PC Restore
    Windows Memory Diagnostic Tool
    Command Prompt


    Select Command Prompt

    Once in the Command Prompt:
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
[/list]
Regards,
Jason

 

Simple and easy ways to keep your computer safe and secure on the Internet

If I am helping you and have not returned in 48 hours, please feel free to send me a PM with a link to the topic.
My help is free... however, if you wish to show appreciation and support me personally fighting against malware, please consider a donation: btn_donate_SM.gif


#3 jntkwx

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Posted 08 January 2013 - 06:44 PM

tds1,

It has been six days since my last post. Do you still need help?

If you do, please follow my previous instructions. :thumbup2:
Regards,
Jason

 

Simple and easy ways to keep your computer safe and secure on the Internet

If I am helping you and have not returned in 48 hours, please feel free to send me a PM with a link to the topic.
My help is free... however, if you wish to show appreciation and support me personally fighting against malware, please consider a donation: btn_donate_SM.gif


#4 jntkwx

jntkwx

  • Malware Response Team
  • 4,339 posts
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  • Gender:Male
  • Location:New England, U.S.A.
  • Local time:05:00 PM

Posted 11 January 2013 - 06:54 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
Regards,
Jason

 

Simple and easy ways to keep your computer safe and secure on the Internet

If I am helping you and have not returned in 48 hours, please feel free to send me a PM with a link to the topic.
My help is free... however, if you wish to show appreciation and support me personally fighting against malware, please consider a donation: btn_donate_SM.gif





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