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25 replies to this topic

#1 davidbull

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Posted 30 December 2012 - 12:01 PM

Hi Guys,
everytime i try to enter somewhere all im getting is "the system could not find the enviroment option that was entered",i cant even get to restore to a different date because of this message.Its driving me mental,ive been trying for the past 8 hours to fix it.Im not a computer wizz kid,so any simple instructions would help me a great deal.

Thanking you in advance and happy new year to you all for 2013

*Moderator Edit: Moved topic from Introductions to the more appropriate forum. ~ Queen-Evie*

Edited by Queen-Evie, 30 December 2012 - 12:32 PM.


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#2 dc3

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Posted 30 December 2012 - 12:45 PM

Do you have another user account?

If not, do you have the installation disk for your operating system?

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#3 Allan

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Posted 30 December 2012 - 12:47 PM

I suggest you post in the Am I Infected forum on this site.

#4 davidbull

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Posted 30 December 2012 - 12:56 PM

Hi Guys,
yes i have the Windows Vista Home Basic instalation disc,but i cant even get that to run.When i click System Restore all i get is "Windows\system32\rstrui.exe" and "The system could not find the enviroment option that was entered"

I tried to download a poker site and got "The system could not find the enviroment option entered"

Ive tried for hours now and its doing my head in.

Is there anyway i can wipe everything out the computer and re-install with the disc,I dont have anything on the computer that i need to save.

Regards

David

#5 dc3

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Posted 30 December 2012 - 01:10 PM

Yes, if this is the installation disk.

Do you have a disk for the drivers?

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#6 davidbull

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Posted 30 December 2012 - 01:19 PM

I have a disc which says "This disc contains 32-bit software only"

#7 davidbull

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Posted 30 December 2012 - 01:22 PM

It also says "Includes windows anytine upgrade"

#8 dc3

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Posted 30 December 2012 - 01:31 PM

What is the make and model of this computer?

Did you upgrade from XP to Vista?

There are 32-bit and 64-bit versions of Vista, the main difference is that you can only use 3 to 3.5GB or RAM with a 32-bit operating system.

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#9 davidbull

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Posted 30 December 2012 - 01:43 PM

Hi all i can see on the computer is "GHI Computers" on the back is "Windows Vista Home Basic" OEM Software"

Thanks for trying to help me,means a lot.

#10 davidbull

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Posted 30 December 2012 - 01:44 PM

I only have the same disc as it come with, Windows Vista Home Basic

#11 dc3

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Posted 30 December 2012 - 02:01 PM

GHI is a computer shop.

Does the disk have a OEM brand name on it, like Dell, HP, Gateway...?

If this is a OEM computer you will have a sticker on the case somewhere which will have the twenty five alph-numerical product code, this should also have the name of the manufacturer.

You will need to have the driver in order to do the installation. Since you can't start your computer we can't use a program to harvest your current drivers.

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#12 davidbull

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Posted 30 December 2012 - 02:24 PM

Hi Again,
I can start my computer thats what im on now,but when I try to download anything,or go into restore to another date etc etc I keep getting that message.I have attached something that may help you advise me,as i say i dont know im not a computer expert.

Thanking you.

David

#13 dc3

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Posted 30 December 2012 - 02:28 PM

Can you boot into Safe Mode?

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#14 davidbull

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Posted 30 December 2012 - 02:40 PM

I will try if you tell me how to do it my friend?

#15 dc3

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Posted 30 December 2012 - 02:48 PM

As soon as you start the computer start tapping the F8 key and continue until you see a screen similar to the one below.

Use the up and down keys to navigate, use enter to make a choice. You want safe mode.

Posted Image

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