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flashing a blue screen when I boot up - Help Please


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7 replies to this topic

#1 awlonghorn

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Posted 29 December 2012 - 10:22 AM

Hi,
I am stuck. When my laptop (win 7 home premium Dell Studio xps 1647) boots up it gets to the loading screen and then rapidly flashes blue. I can access in safe mode, but when I tried to restore to an old point it said there are none available (Im pretty sure it used to periodically save restore points because I have used them before, not sure how that changed). I received help here last year clearing up a virus and thought this might be the best place to turn. My only guess is that the last time it was functioning, window update was running and the computer froze forcing me to do a hard restart.
Thanks in advance for any help. I hope I put this in the right forum.

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#2 awlonghorn

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Posted 29 December 2012 - 11:29 AM

Just saw the post below about where to post BSOD. Will follow instuctions and start over. Thanks.

#3 hamluis

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Posted 29 December 2012 - 12:28 PM

Please download MiniToolBox , save it to your desktop and run it.

Checkmark the following checkboxes:
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.

Click Go and paste the content into your next post.

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 .

Louis

#4 awlonghorn

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Posted 30 December 2012 - 11:06 AM

MiniToolBox by Farbar Version: 25-11-2012
Ran by Erin (administrator) on 30-12-2012 at 09:43:05
Running from "E:\fix laptop\New Folder"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Network
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/30/2012 09:34:17 AM) (Source: Application Error) (User: )
Description: Faulting application name: LogonUI.exe, version: 6.1.7601.17514, time stamp: 0x4ce79f70
Faulting module name: FACredProv.dll, version: 2.4.91.1, time stamp: 0x4b830c31
Exception code: 0xc0000005
Fault offset: 0x000000000005191a
Faulting process id: 0x8e8
Faulting application start time: 0xLogonUI.exe0
Faulting application path: LogonUI.exe1
Faulting module path: LogonUI.exe2
Report Id: LogonUI.exe3

Error: (12/30/2012 09:34:16 AM) (Source: Application Error) (User: )
Description: Faulting application name: LogonUI.exe, version: 6.1.7601.17514, time stamp: 0x4ce79f70
Faulting module name: FACredProv.dll, version: 2.4.91.1, time stamp: 0x4b830c31
Exception code: 0xc0000005
Fault offset: 0x000000000005191a
Faulting process id: 0xc18
Faulting application start time: 0xLogonUI.exe0
Faulting application path: LogonUI.exe1
Faulting module path: LogonUI.exe2
Report Id: LogonUI.exe3

Error: (12/30/2012 09:34:16 AM) (Source: Application Error) (User: )
Description: Faulting application name: LogonUI.exe, version: 6.1.7601.17514, time stamp: 0x4ce79f70
Faulting module name: FACredProv.dll,

I ran speccy, but it seemed to freeze up and I got an error saying:
CPU dII init failed (error 2) Some information will not be displayed.

Thanks again.

#5 SleepyDude

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Posted 30 December 2012 - 11:49 AM

Hi,

Only to say that this sounds similar...
http://en.community.dell.com/support-forums/software-os/f/3526/p/19334557/19704907.aspx

• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
• Please post your final results, good or bad. We like to know! Thank you!

 
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#6 hamluis

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Posted 31 December 2012 - 06:43 PM

http://cgoldwater.wordpress.com/2011/05/31/windows-7-internet-explorer-facredprov2-dll-and-a-dell/

Louis

#7 awlonghorn

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Posted 01 January 2013 - 11:22 PM

Interesting thanks guys, any advice for a novis on how to remove these files?

#8 awlonghorn

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Posted 01 January 2013 - 11:42 PM

Thanks, that worked and was pretty much exactly what my problem was. Pretty crazy. Happy New Years!

Edited by awlonghorn, 02 January 2013 - 09:41 PM.





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