Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Intermittent audio clips


  • This topic is locked This topic is locked
3 replies to this topic

#1 SamJ21

SamJ21

  • Members
  • 70 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Bournemouth
  • Local time:03:01 PM

Posted 29 December 2012 - 07:43 AM

Hello All,

Yesterday my computers began playing random audio clips (almost like a radio station including music, ads & strange voice clips). This occurs at random intervals. The volume mixer shows the audio coming from internet explorer even when it is closed. I have checked for any unusual processes using window task manager and the only thing I can see is there appears to be 3 or 4 explorer.exe & chrome.exe even when they are not in use. I have ran Malwarebytes & Super Anti Spyware. Malwarebytes cannot find anything wrong & Super Anti Spyware found a trojan and said it had fixed it however the problem still remains.

Any help in identifying the problem and/or removing it would be greatly appreciated.

Thank you in advance

Sam

Sorry forgot to add I am using Windows 7 64bit

Edited by SamJ21, 29 December 2012 - 07:57 AM.


BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,199 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:11:01 AM

Posted 29 December 2012 - 09:38 PM

Hello, this is probably a bootkit infection and rquires a deeper look to properly remove.

Please follow this Preparation Guide and post in a new topic.

Let me know if all went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 SamJ21

SamJ21
  • Topic Starter

  • Members
  • 70 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Bournemouth
  • Local time:03:01 PM

Posted 31 December 2012 - 01:23 PM

Thank you boopme. I have followed the guide & posted my log in the Virus, Trojan, Spyware, and Malware Removal Logs section of the forum. Any help would be greatly appreciated.

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,199 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:11:01 AM

Posted 31 December 2012 - 05:38 PM

You're welcome.
New MRL topic here.. http://www.bleepingcomputer.com/forums/user-812879/samj21/

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 2 days and ALL logs are answered.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users