Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Blue Screens, Computer Freezing and Skype Acting Up


  • Please log in to reply
3 replies to this topic

#1 PanzerWarrior

PanzerWarrior

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:01:11 PM

Posted 29 December 2012 - 04:24 AM

Alright, so I've got a problem. I'm new around these parts and things are getting dicey and frustrating for me. I'm running a Toshiba satellite lap top, I've had it for about a year now, an older model that I got around last Christmas actually. I use it primarily to video-chat with my fiance for a few hours in the evening over Skype and for my work, graphics artist, running Illustrator and Photoshop, both the latest versions.

I've had a few problems with it before, I think that I mistook them for a virus though. I had reformatted it before back to factory standards, but now the problems seem to be back. I thought that they were simply the laptop over heating, but I get them even when I'm using a lap fan, so I doubt that is the problem really.

What the issue is, it keeps seizing up randomly - largely while I'm running Skype, but that is usually when I'm on the computer. I can often tell that its
going to because Skype won't let me access the control panel video chat interface while I'm in it. Then the person that I'm talking to, their feed will die so that I can't see them at all, freezing in place, but they can still hear and see me just fine. I've noticed that while its doing this, I'll also loose control of the task bar, so I can't control the volume or access the start menu.

I've also had roughly four blue screens that I can remember, generally while I'm Skyping - this is what made me believe that it was graphics card or driver
related.

Sometimes the whole computer will seize up - through and through - but generally it will only last for a few moments before coming back, then seizing up for a few more minutes - then back for a few hours before problems return. Freezing to the point on occasion that num-lock has frozen as well. I've dealt with these problems a great deal before, but generally they only were for a few moments after I started the computer - now they're not when I start it up, that is usually when it works best, but they start coming on after about an hour or so. Running multiple programs can be a problem for it, it will start to run slightly slower.

I do have the latest drivers for my computer I believe. But what I'm thinking and maybe some of you guys would know better, could it be something to do with power allotment or perhaps the GPU? If anyone has any ideas, please let me know.

I'd rather resolve this at home, but if I have to take it to someone, I will.

Just let me know what you guys think and what might help. Many thanks in advance!

- PanzerWarrior

BC AdBot (Login to Remove)

 


#2 Artrooks

Artrooks

  • Members
  • 1,463 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:02:11 PM

Posted 29 December 2012 - 09:27 AM

Hello PanzerWarrior,

If we could gather a little more information about the problem computer, it might prove helpful in pointing toward a solution.

1. ) Please follow this link: BSOD Posting Instructions Windows 8 - Windows 7 - Vista.
  • Follow all instructions with the exception of:
    • Create a new thread HERE and attach the file(s) after step 4
  • Note: Both files of Step 1 need to be in the Documents folder.
2. ) Upload the zipped folder to a File Sharing website of your choosing because Bleeping Computer has a 512 K only upload limit and this file will be much larger.
3. ) In addition:

To help us get a better look at your computer's hardware, please download and install Speccy by Piriform. (mirror site)
  • Run Speccy and from the top menu, select File --> Publish Snapshot. Click "Yes" to proceed.
  • Click, Copy to Clipboard and paste this address into your next post.

Regards,
Brooks



 


#3 PanzerWarrior

PanzerWarrior
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:01:11 PM

Posted 29 December 2012 - 05:37 PM

I will admit, I'm a little hesitant to post that, but I will be happy to post this some of its findings -

I got a few error messages that might prove helpful:

Error: Device is not present, not working properly, or does not have all of its drivers installed.
The device, MpKslf0845acb, is reporting "tv_ConfigMgrErr24". This device will not be available until the issue is resolved. The Plug and Play ID for this device is ROOT\LEGACY_MPKSLF0845ACB\0000.

Error: Missing Events in Event Log
Details: Investigate why 10% (2,454) events were lost during data collection. The settings for Event Tracing for Windows (ETW) maximum buffers and buffer size may not be optimal depending on which data sets are being collected.

It also said that I didn't have any Anti-Virus, but Speccy shows that I do and that it is working.

Edited by PanzerWarrior, 29 December 2012 - 05:55 PM.


#4 Artrooks

Artrooks

  • Members
  • 1,463 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:02:11 PM

Posted 29 December 2012 - 07:27 PM

Error: Missing Events in Event Log
Details: Investigate why 10% (2,454) events were lost during data collection. The settings for Event Tracing for Windows (ETW) maximum buffers and buffer size may not be optimal depending on which data sets are being collected.
It also said that I didn't have any Anti-Virus, but Speccy shows that I do and that it is working.

Missing events I don't believe to be significant. The Permon report typically reports no anti-virus even if there is one installed.

Error: Device is not present, not working properly, or does not have all of its drivers installed.
The device, MpKslf0845acb, is reporting "tv_ConfigMgrErr24". This device will not be available until the issue is resolved. The Plug and Play ID for this device is ROOT\LEGACY_MPKSLF0845ACB\0000.

From Permon, a legacy device is not working. You would have to Google and check device manager; possibly view hidden devices and explore.


I am more than willing to try and help, but to do so I need the information requested. The decision is yours.

Regards,
Brooks



 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users