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Can't run any Programs in Win 7


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#1 tds1

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Posted 28 December 2012 - 10:34 PM

I am assuming my computer is infected. Tonight I couldn't access Gmail as there was a cookie error. I tried the suggested fixes but it didn't work. Then I couldn't access hotmail. So I ran malwarebytes (Quick Scan) and it found a trojan and something else which it quaranteened. So, I decided to run a full scan. Six minutes into that scan, the computer rebooted and since then, I can't run load program at all. I booted into safe mode and I still could not run any programs (cursor would show busy for a few seconds but nothing would load). I was able to restore the computer to a point about a week ago, but same problem after restore. I have tried other restore points but now restore won't complete successfully. I did try running FixNCR.reg (which was able to run) to see if would then allow me to run programs but there was no difference. My operating system is Win 7 home premium.

I also tried running Rkill under several different names and it would load in safe mode with networking, but would display a blank screen and then terminate after about 10 seconds.

Any help is appreciated!

Edited by tds1, 29 December 2012 - 05:36 PM.


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#2 dev00790

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Posted 30 December 2012 - 12:17 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Regards, dev00790

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#3 tds1

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Posted 30 December 2012 - 01:13 PM

I have reviewed the guid and started the topic in malware removal.

Here is the new topic: New Topic

#4 dev00790

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Posted 30 December 2012 - 04:35 PM

Ok :). Good luck!

Regards, dev00790

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Marge: "Homer, the plant called. They said if you don't show up tomorrow don't bother showing up on Monday." Homer: "Woo-hoo! Four-day weekend!"I do not reply to Private Messages (PMs) asking for assistance - please use the forums instead. If I have been helping you, and I have not replied to your latest post in 48 hours please send me a PM. My Blog





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