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Why am I blue-screening?


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#1 UCGlKuryoku

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Posted 28 December 2012 - 05:45 PM

Hello,

As you can probably tell, I'm new. I made an account hoping that someone from here can provide me the information I need in order to fix my computer. I am hosting a Online Tournament tomorrow for my Gaming Company and that would be 200% easier if my computer was running correctly. I will provide you guys with all the information I can here, as well as update my post as the day progresses.

Thank you in advance!

PC Specs:
http://i268.photobucket.com/albums/jj3/A3RO360/SystemSpecs2.png
http://i268.photobucket.com/albums/jj3/A3RO360/SystemSpecs.png

PC Parts:
Intel Core i3-2120 CPU: http://goo.gl/4ByKQGigabyte

GA-H61M-DS2 Motherboard: http://goo.gl/RiIfWSapphire Radeon HD

7770 Graphics Card: http://goo.gl/6wvOHPNY

Optima
4GB RAM: http://goo.gl/bWL0W

Western Digital Caviar Blue 500GB Hard Drive: http://goo.gl/Oa48I

Viotek 600w ATX Switching Power Supply [Model: VI060]

Blue Screen:

Note: Ever since my reformat, bluescreenview isn't finding any dump files

-IRQL_NOT_LESS_OR_EQUAL

-http://i268.photobucket.com/albums/jj3/A3RO360/20121228_154424.jpg

When does the problem occur?


-When I'm playing a game

-Randomly

What have I tried to fix it?


-Reformat

-Update Drivers

-Update Windows

-Currently Testing Ram

-Monitored Heat

What I think may be the problem/haven't tested:

-Power supply isn't sufficient

-You tell me

Edited by UCGlKuryoku, 28 December 2012 - 05:48 PM.


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#2 UCGlKuryoku

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Posted 28 December 2012 - 06:23 PM

Nothing in the device manager shows any sign of error.

C:\Windows\system32>sfc/scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files but was unable to fix some of them.

Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log


Event Viewers shows this under Critical: Kernel Power Event 41

#3 Allan

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Posted 28 December 2012 - 06:31 PM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#4 UCGlKuryoku

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Posted 28 December 2012 - 07:12 PM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply


-Nothing is in minidump.
-It was set to Kernel Memory Dump. [just changed to small]
-I do have this photo though: http://i268.photobucket.com/albums/jj3/A3RO360/20121228_154424.jpg
-I don't have permission to touch my CBS.log file.

#5 UCGlKuryoku

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Posted 28 December 2012 - 07:20 PM

Link to cbs.log file download: http://www.mediafire.com/?d4y55olia5a247u

The event viewer is confusing to me, not sure exactly what you want me to show you.

That being said, here's a bunch of stuff about the kernel-power.

Critical 12/28/2012 5:06:16 PM Kernel-Power 41 (63)
Critical 12/28/2012 3:44:49 PM Kernel-Power 41 (63)
Critical 12/28/2012 2:28:58 PM Kernel-Power 41 (63)
Critical 12/28/2012 3:16:58 AM Kernel-Power 41 (63)
Critical 12/28/2012 3:10:40 AM Kernel-Power 41 (63)
Critical 12/28/2012 2:09:02 AM Kernel-Power 41 (63)

_______________________________________


- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2012-12-28T22:06:16.142415100Z

EventRecordID 2913

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer DanHilburnJr-PC

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0

#6 UCGlKuryoku

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Posted 28 December 2012 - 07:37 PM

==================================================
Dump File : 122812-19952-01.dmp
Crash Time : 12/28/2012 7:34:02 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffffa80`0d7c5010
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`02f41376
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\122812-19952-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 286,974
==================================================

#7 UCGlKuryoku

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Posted 28 December 2012 - 08:16 PM

I removed one of my ram sticks and updated windows, it worked then for some reason. I ran all the cleaners/remove spyware/etc.. before I reformatted. No I haven't crashed during updates.

http://www.techsupportforum.com/forums/f299/solved-kernel-power-41-63-error-434613.html]
I'm trying this now, disabling my HD audio.

#8 UCGlKuryoku

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Posted 28 December 2012 - 10:54 PM

I did the Window's Memory Diagnostic, no errors were found.

I did crash again though. Right before I BSOD I saw the message "display driver amd has stopped responding and has recovered."

Here are the BSOD files:
http://www.mediafire.com/view/?qk43a2rjl7m8bb4
http://www.mediafire.com/view/?bdseezuc549bfze

#9 UCGlKuryoku

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Posted 28 December 2012 - 11:14 PM

In this case I downloaded from the manufacturer's website. "AMD Catalyst Application Profiles 0.5 MB 12.11 CAP 2"

Found here: http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx

#10 UCGlKuryoku

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Posted 29 December 2012 - 12:46 AM

I uninstalled [again] and used the automatic AMD dectector/installer and the problem continues. I've tried the 12.21, 12.11, 12.10, and a older version. Nothing has worked.

#11 Allan

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Posted 29 December 2012 - 09:08 AM

I removed one of my ram sticks and updated windows, it worked then for some reason. I ran all the cleaners/remove spyware/etc.. before I reformatted. No I haven't crashed during updates.

"]http://www.techsupportforum.com/forums/f299/solved-kernel-power-41-63-error-434613.html]
I'm trying this now, disabling my HD audio.

I don't understand this post.

1) Does the system work properly with only one stick of ram?

2) You ran WHAT cleaners exactly and was there malware that was present? Did you run a registry cleaner (I'm not suggesting that you run one, just asking if you did)?

3) When and why did you reformat?

4) Look in device manager - any yellow or red symbols?




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