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BSOD on Windows Vista


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15 replies to this topic

#1 jeof96

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Posted 27 December 2012 - 09:22 PM

Every-time I start the computer, I get a BSOD. Then suddenly my computer restarts.

After it restarts, this is what shows up:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.2
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007f
BCP1: 00000008
BCP2: 80154000
BCP3: 00000000
BCP4: 00000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini122712-01.dmp
C:\Users\Touchmate.Touchmate-PC.000\AppData\Local\Temp\WER-58422-0.sysdata.xml
C:\Users\Touchmate.Touchmate-PC.000\AppData\Local\Temp\WERF41E.tmp.version.txt

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I hope you can assist me fix my problem.

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#2 Artrooks

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Posted 27 December 2012 - 09:32 PM

Hello jeof96,

If we could gather a little more information about the problem computer, it might prove helpful in pointing toward a solution.


Please follow this link: BSOD Posting Instructions Windows 8 - Windows 7 - Vista.
  • Follow all instructions with the exception of:
    • Creating a new thread HERE and attach the file(s) after step 4
  • Note: Both files of Step 1 need to be in the Documents folder.
Upload the zipped folder to a File Sharing website of your choosing because Bleeping Computer has a 512 K only upload limit and this file will be much larger.
In addition:

To help us get a better look at your computer's hardware, please download and install Speccy by Piriform. (mirror site)
  • Run Speccy and from the top menu, select File --> Publish Snapshot. Click "Yes" to proceed.
  • Click, Copy to Clipboard and paste this address into your next post.

Regards,
Brooks



 


#3 jeof96

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Posted 27 December 2012 - 09:54 PM

DELETED
It's in POST #6

Edited by jeof96, 28 December 2012 - 03:03 AM.


#4 jeof96

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Posted 27 December 2012 - 11:40 PM

anyone? Please help me.Posted Image

#5 AustrAlien

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Posted 28 December 2012 - 12:02 AM

Skip that step and upload the remainder of the info.
AustrAlien
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#6 jeof96

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Posted 28 December 2012 - 12:54 AM

EDIT:

here it is: http://www.mediafire.com/?an0h6g25u0kncxg

here's my spec: http://speccy.piriform.com/results/D4RWGIJipWmQxM5PWwbjbje



Edited by jeof96, 28 December 2012 - 02:48 AM.


#7 AustrAlien

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Posted 28 December 2012 - 03:31 AM

The problem appears to be caused by having two antivirus applications installed on the system:
  • BitDefender
  • avast!
It is mistake to have two antivirus applications installed and active on a system. It is liable to cause problems and conflict between the two programs (as in your case) and lessen the effectiveness of either app. and compromise security of the system.

Uninstall one of the antivirus applications and ensure the other is updated.
Hopefully that will put an end to your problem.

Only 1 minidump is available, showing the crash is likely caused by BitDefender &/or avast!:

Unable to load image \??\C:\Windows\system32\drivers\aswMonFlt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswMonFlt.sys
*** ERROR: Module load completed but symbols could not be loaded for aswMonFlt.sys
Unable to load image \SystemRoot\system32\DRIVERS\bdfsfltr.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bdfsfltr.sys
*** ERROR: Module load completed but symbols could not be loaded for bdfsfltr.sys


=======================
BSOD BUGCHECK SUMMARY
................................................................
Loading Dump File [C:\CactusIsland\jeof96_BC\Windows7_Vista_jcgriff2\Mini122812-01.dmp]
Windows Server 2008/Windows Vista Kernel Version 6001 (Service Pack 1) MP (2 procs) Free x86 compatible
Built by: 6001.18538.x86fre.vistasp1_gdr.101014-0432
Debug session time: Fri Dec 28 12:38:56.645 2012 (UTC + 11:00)
System Uptime: 0 days 0:04:44.210
BugCheck 1000007F, {8, 803d3130, 0, 0}
Unable to load image \??\C:\Windows\system32\drivers\aswMonFlt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswMonFlt.sys
*** ERROR: Module load completed but symbols could not be loaded for aswMonFlt.sys
Unable to load image \SystemRoot\system32\DRIVERS\bdfsfltr.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bdfsfltr.sys
*** ERROR: Module load completed but symbols could not be loaded for bdfsfltr.sys
Probably caused by : Ntfs.sys ( Ntfs!NtfsNonCachedIo+df )
UNEXPECTED_KERNEL_MODE_TRAP_M (1000007f)
BUGCHECK_STR: 0x7f_8
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: svchost.exe
STACK_TEXT:
a70aa12c 87e1c756 a70aa210 84a1ae00 b81d8560 Ntfs!NtfsNonCachedIo+0xdf
a70aa200 87e1b787 a70aa210 84a1ae00 00c0070a Ntfs!NtfsCommonRead+0xf0d
a70aa330 822fc053 85ed0020 84a1ae00 84a1ae00 Ntfs!NtfsFsdRead+0x273
a70aa348 807bfba7 85ecf020 84a1ae00 00000000 nt!IofCallDriver+0x63
a70aa36c 807bfd64 a70aa38c 85ecf020 00000000 fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x251
a70aa3a4 822fc053 85ecf020 84a1ae00 84a1ae00 fltmgr!FltpDispatch+0xc2
a70aa3bc 807bfd81 86e79628 871b0b90 00000000 nt!IofCallDriver+0x63
a70aa3e8 822fc053 86e79628 84a1ae00 00000000 fltmgr!FltpDispatch+0xdf
a70aa400 82287f02 a5e2dd78 871b0b44 871b0b10 nt!IofCallDriver+0x63
a70aa41c 822c4ce1 00000043 a5e2dd78 871b0b50 nt!IoPageRead+0x172
a70aa4d8 822e60c3 b3400000 b81dc008 00000000 nt!MiDispatchFault+0xd18
a70aa550 8228970d 00000000 b3400000 00000000 nt!MmAccessFault+0x10ac
a70aa5b8 8241a8fc b3400000 00000000 ab8c897f nt!MmCheckCachedPageState+0x801
a70aa644 87e0facc 84a68808 a70aa688 00000400 nt!CcCopyRead+0x435
a70aa670 87e1c7bc 84a32988 84a68808 849c7550 Ntfs!NtfsCachedRead+0x11e
a70aa74c 87e1b787 84a32988 849c7550 20ee9ce7 Ntfs!NtfsCommonRead+0xf73
a70aa7bc 822fc053 85ed0020 849c7550 849c7550 Ntfs!NtfsFsdRead+0x273
a70aa7d4 807bfba7 85ecf020 849c7550 00000000 nt!IofCallDriver+0x63
a70aa7f8 807bfd64 a70aa818 85ecf020 00000000 fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x251
a70aa830 822fc053 85ecf020 849c7550 849c7550 fltmgr!FltpDispatch+0xc2
a70aa848 807bfba7 00000000 849b1c38 00000000 nt!IofCallDriver+0x63
a70aa86c 807c07c7 a70aa88c 86e79628 00000000 fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x251
a70aa8a4 807c0be7 86e7a998 849c7758 00000400 fltmgr!FltPerformSynchronousIo+0xb9
a70aa914 8d788133 86e7a998 84a68808 a70aa950 fltmgr!FltReadFile+0x2ed
WARNING: Stack unwind information not available. Following frames may be wrong.
a70aa9bc 8d788c45 86e24780 86e7a998 86e7a008 aswMonFlt+0x3133
a70aaa30 8d79d12e a70aab40 845e5c60 b81d7940 aswMonFlt+0x3c45
a70aab1c 807bc0f3 845e5c60 a70aab40 00000000 aswMonFlt+0x1812e
a70aab80 807bf090 005e5c00 00000000 845e5c00 fltmgr!FltpPerformPostCallbacks+0x1f1
a70aab94 807bf5c6 845e5c00 84a68890 a70aabd4 fltmgr!FltpProcessIoCompletion+0x10
a70aaba4 807bfc37 86e79628 84a68890 845e5c00 fltmgr!FltpPassThroughCompletion+0x94
a70aabd4 807d2643 a70aabf4 00000000 00000000 fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x2e1
a70aac20 822fc053 86e79628 86e7a008 84a68864 fltmgr!FltpCreate+0x2a1
a70aac38 824610c1 ab8c8233 8468ddc4 85a81a10 nt!IofCallDriver+0x63
a70aad08 824868ef 85a81a28 00000000 8468dd20 nt!IopParseDevice+0xf61
a70aad98 8245e4a6 00000000 a70aadf0 00000240 nt!ObpLookupObjectName+0x5a8
a70aadfc 8245ffa3 a70aafe8 00000000 803d1100 nt!ObOpenObjectByName+0x13c
a70aae70 824668fd a70ab06c 80000000 a70aafe8 nt!IopCreateFile+0x63b
a70aaecc 807d47dc a70ab06c 80000000 a70aafe8 nt!IoCreateFileEx+0x9d
a70aaf50 807d48ce 879d2870 879d2678 a70ab06c fltmgr!FltCreateFileEx2+0xae
a70aaf98 aa59ee8a 879d2870 879d2678 a70ab06c fltmgr!FltCreateFile+0x38
a70aafd4 0d510e42 a70ab29c a5e37a10 879d2678 bdfsfltr+0x11e8a
a70aafd8 a70ab29c a5e37a10 879d2678 00000018 0xd510e42
a70aafdc a5e37a10 879d2678 00000018 00000000 0xa70ab29c
a70aafe0 879d2678 00000018 00000000 a70ab018 0xa5e37a10
a70aafe4 00000000 00000000 a70ab018 00000240 0x879d2678
FAILURE_BUCKET_ID: 0x7f_8_Ntfs!NtfsNonCachedIo+df
Bugcheck code 1000007F
Arguments 00000008 803d3130 00000000 00000000
BiosVersion = 6.00 PG
BiosReleaseDate = 09/11/2008
BaseBoardManufacturer = Foxconn
BaseBoardProduct = G31MVP
BaseBoardVersion = FAB:1.0
CPUID: "Intel® Pentium® Dual CPU E2200 @ 2.20GHz"
MaxSpeed: 2200
CurrentSpeed: 2209
................................................................

Edited by AustrAlien, 28 December 2012 - 03:32 AM.

AustrAlien
Google is my friend. Make Google your friend too.

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#8 jeof96

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Posted 28 December 2012 - 03:40 AM

AustrAlien, thank you so much.
I'll reply to you immediately when the problem is solved.

#9 jeof96

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Posted 28 December 2012 - 03:49 AM

oh, btw, AustrAlien, how can I uninstall BitDefender on Safe Mode?
It says it can't access Windows Installer, that's why the Uninstall process can't be proceeded.

#10 AustrAlien

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Posted 28 December 2012 - 03:57 AM

I am currently working on some more details for you ... but we can try the following ...

When you were following Artrooks instructions earlier, you downloaded autoruns.exe and saved it to the Documents folder. Locate the autoruns application in the Documents folder and run it (right-click > Run as Administrator).

We will be looking for anything related to BitDefender to stop it loading on startup, so that hopefully you are able to load Windows normally and then uninstall BitDefender.

I will post shortly with details of what I can find for you in the autoruns output.
AustrAlien
Google is my friend. Make Google your friend too.

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#11 jeof96

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Posted 28 December 2012 - 04:04 AM

So I looked on the Documents Folder, but the 2 files I downloaded are not in there!
What happened with the 2 files? I didn't delete them or something.

#12 AustrAlien

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Posted 28 December 2012 - 04:06 AM

When you run autoruns, it will open to the tab "Everything".
Look at the column under "Publisher" and look for BITDEFENDER items.
UN-check the box beside (far left side) each item belonging to BitDefender.

When you have done that, restart the computer, and I expect that Windows will then load normally without a problem. Then you may uninstall BitDefender by the usual means.

So I looked on the Documents Folder, but the 2 files I downloaded are not in there!
What happened with the 2 files? I didn't delete them or something.

They should still be where you last put them! Otherwise, download autoruns again.

Edited by AustrAlien, 28 December 2012 - 04:07 AM.

AustrAlien
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#13 jeof96

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Posted 28 December 2012 - 04:57 AM

okay, I've successfully uninstalled Bitdefender.
Is there anything I should do?

#14 AustrAlien

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Posted 28 December 2012 - 05:00 AM

I take it that all went as I described and you are able to load Windows normally now, without any problems. If you don't have any further issues with Windows, I guess we are all done!

Let us know if you have any further issues that we might be able to help with.
AustrAlien
Google is my friend. Make Google your friend too.

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#15 jeof96

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Posted 28 December 2012 - 05:08 AM

Thank you very much AustrAlien, & Artrooks, I bet Artrooks is having an affair right now, that's why he can't make a reply.
But still, without the two of you, my problem won't be solve.


I'll let you know when something starts to act weird again.


Thank you again AustrAlien and Artrooks!Posted Image




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