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Hello please help me fix my laptop


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#1 CHE13

CHE13

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Posted 27 December 2012 - 07:44 PM

One day my laptop froze at startup I restarted it same problem I tried scanning with avg running safe mode it detected trojan15 something I stopped using it for many months today I tried using it again same problem I tried safe mode with networking installed malwarebytes it detected and removed one infection but shortly after my pc shut off I restarted normal mode PC freezes startup. Please help me get rid of infection whatever it is does not let me scan my pc in safe mode freezes my pc in normal mode powers off my pc in safe mode.

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#2 Jimbob85

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Posted 08 January 2013 - 11:12 AM

Sorry for the delay. Lets see what we can find. Please post your Malwarebytes log.



Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:

Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.


Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



Please Download Tdsskiller

Run TDSSKiller.exe
Click on Change Parameters
Put a check in the box of Detect TDLFS file system
Start scan
When it is finished the utility outputs a list of detected objects with descriptions:
The utility automatically selects an action (Cure or Delete) for malicious objects and asks you what to do with suspicious objects (Skip, by default)
Just stick with the default options and click Continue
If it wants to reboot please allow it to do so and let me know
Click on Report and post the contents of the text file that will open

By default, the utility outputs the log into system disk (it is usually the disk where the operating system is installed, C:\) root folder. The Log will have a name like: TDSSKiller.Version_Date_Time_log.txt.



Download

ESET online scanner

Install it

Click on START, it should download the virus definitions
When scan completes, click on LIST of found threats

Export the list to desktop, copy the contents of the text file in your reply
You may not get a listing if nothing is found




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