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Have just moved house and before the move the computer was not crashing but now it is intermittently either crashing to coloured lines then a black screen or restarting itself. We had had issues with it restarting and crashing to blue screens about a year ago but got it fixed and were told it was the graphics card. The most recent change was an update to an NVIDIA driver (NVIDIA graphics driver 306.97 and NVIDIA update 1.10.8) just before the move and after restoring to point before the update it seemed to stop crashing but then NVIDIA updates again automatically. My boyfriend said he'd deleted it completely then and there were no crashes until just now when it has popped back onto the computer. We had taken windows updates off automatic. Please could someone advise me of what to do? Deleting the driver does compromise graphics quality but that version seems to be causing problems and keeps appearing on the computer eventually anyway.
We are using windows vista home basic. Sorry, not sure what else you need to know right now. Hope you can help.
I've done as you suggested but the computer is still crashing and seems to be even worse. Error messages had previously said the nvidia driver had stopped working. I'm just not getting any information now and it's only started up properly once and then only lasted 30 seconds.
Download BlueScreenView: http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply
There was no information when I ran bluescreenview so I changed settings so the computer creates minidump files and then started up normally and let it crash. Haven't yet been able to start in safe mode again. Will run it again when I can