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Video choppy, long time to reboot or shutdown, video driver stops working, invisible programs do not close properly


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#1 bizzysurfer007

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Posted 27 December 2012 - 12:44 AM

I have experiencing problem with my Dell XPS 15z laptop. The video is choppy and sometimes display driver stops working. I am not even able to update windows and update fails during configuration. I did a dell PC diagnostics for any hardware issues but found none.

When I shutdown the PC I get an error programs need to be closed with an option of "Force ShutDown" but in the list of programs I don't see any programs. I have Kaspersky antivirus installed. Could it be a virus ?

Thanks
Chetan

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#2 hamluis

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Posted 27 December 2012 - 03:31 PM

Try uninstalling the video driver via Device Manager...then rebooting and reinstalling same.

<<I am not even able to update windows...>>

Exactly what are you doing...and what happens? Error messages? You access the Win Update website?

Louis




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