Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Can't scan in safe mode


  • Please log in to reply
3 replies to this topic

#1 Edward Samuel

Edward Samuel

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:08:17 PM

Posted 26 December 2012 - 08:31 AM

Hi,

I know I have virus or malware or something bad in my laptop... The problem is, it won't allowed me to scan it by using Malwarebytes or SUPERAntiSpyware, because it always shut my laptop down when I tried to scan it... This is only happened in safe mode... Please help me :)

BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,035 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:17 AM

Posted 26 December 2012 - 03:21 PM

Hello Edward Samuel
Can you run them in normal to se what they pick up?

Run RKill first,then MBAM and SAS and post the logs please.

Please download Rkill by Grinler and save it to your desktop.Link 1
Link 2
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Do not reboot the computer, you will need to run the application again.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Edward Samuel

Edward Samuel
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:08:17 PM

Posted 27 December 2012 - 11:09 AM

once I managed to run the scan successfully in normal mode with SAS, and it caught several tracking cookies and some trojans... this morning, I tried to run a full scan with SAS and it failed (another shut down)... then, following your instruction with RKill, I tried again this afternoon, and here's the result:

RKill
Rkill 2.4.5 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2012 BleepingComputer.com
More Information about Rkill can be found at this link:
http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 12/27/2012 01:52:51 PM in x86 mode.
Windows Version: Windows Vista ™ Home Basic Service Pack 2

Checking for Windows services to stop:

* No malware services found to stop.

Checking for processes to terminate:

* C:\Windows\system32\ChgService.exe (PID: 2688) [WD-HEUR]

1 proccess terminated!

Checking Registry for malware related settings:

* No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

* No issues found.

Checking Windows Service Integrity:

* Windows Defender (WinDefend) is not Running.
Startup Type set to: Manual

* msiserver => %systemroot%\system32\msiexec.exe /V [Incorrect ImagePath]

Searching for Missing Digital Signatures:

* No issues found.

Checking HOSTS File:

* HOSTS file entries found:

127.0.0.1 localhost

Program finished at: 12/27/2012 01:53:46 PM
Execution time: 0 hours(s), 0 minute(s), and 54 seconds(s)

MBAM
Malwarebytes Anti-Malware 1.65.1.1000
www.malwarebytes.org

Database version: v2012.12.26.03

Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 7.0.6002.18005
user :: EDO [administrator]

27/12/2012 13:55:18
mbam-log-2012-12-27 (13-55-18).txt

Scan type: Full scan (C:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 427683
Time elapsed: 8 hour(s), 24 minute(s), 27 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

SAS
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/27/2012 at 10:57 PM

Application Version : 5.6.1014

Core Rules Database Version : 9792
Trace Rules Database Version: 7604

Scan type : Complete Scan
Total Scan Time : 08:57:38

Operating System Information
Windows Vista Home Basic 32-bit, Service Pack 2 (Build 6.00.6002)
UAC On - Limited User (Administrator User)

Memory items scanned : 943
Memory threats detected : 0
Registry items scanned : 40040
Registry threats detected : 0
File items scanned : 73027
File threats detected : 0

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,035 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:17 AM

Posted 27 December 2012 - 11:16 AM

OK good Edward,,
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image
      icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

NOTE:Sometimes if ESET finds no infections it will not create a log
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users