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Windows XP won't start


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#1 Bellzemos

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Posted 25 December 2012 - 02:03 PM

Hi!

My borther's PC isn't working anymore. He has Windows XP, when he boots it up it comes to this screen:
Posted Image

Then a black screen with the mouse pointer appears and we are able to move the mouse, so it goes as far as loading up the mouse driver and then the PC reboots itself.

I tried the Windows XP installation repair via the Windows XP CD but the problem persists.

Now I tried running it in safe mode and when it should open in the safe mode I got a window with this warning:

"Windows XP Setup can not run under Safe Mode. Setup will restart now. <OK>"

I clicked OK and the reboot loop started again...

Seems like it wants to finish the repair thing I started but can not. Is there a way to stop the rapair and just boot up the Safe Mode so I can rescue my files before formatting?

Any idea what could it be and what should we try from there on?

Thank you!

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#2 Allan

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Posted 25 December 2012 - 02:54 PM

I don't know how you tried to "repair", but here's the correct method to run a repair install:

Boot to the XP CD and choose the SECOND repair option, allowing XP to install on top of itself. After completion you'll need to go to Windows Update and download & install all updates (except for hardware & driver related updates, which should never be downloaded from Windows Update - only from the OEM websites). Here is a clear tutorial on how to perform a repair install: http://www.geekstogo.com/forum/topic/138-how-to-repair-windows-xp/

#3 Bellzemos

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Posted 25 December 2012 - 04:00 PM

I did exactly that (repair install by pressing R) but it was unable to finish it properly, after the reboot - and the problem persists.

#4 Allan

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Posted 25 December 2012 - 04:05 PM

You might want to check the ram and the hd (see below). If they seem to be okay, you should probably try the repair install again if you can.

To check the ram, download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.


Hard Drive Diagnostics:

http://www.tacktech.com/display.cfm?ttid=287 (or http://www.bleepingcomputer.com/forums/index.php?showtopic=28744&hl=hard+drive+diagnostic)
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), to make the CD bootable.
For Toshiba drives, see here: http://sdd.toshiba.com/main.aspx?Path=ServicesSupport/FujitsuDrivesUSandCanada/SoftwareUtilities#diagnostic

Edited by Allan, 25 December 2012 - 04:05 PM.


#5 Bellzemos

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Posted 26 December 2012 - 10:21 AM

Thank you for help, I'll try that as soon as I'll have some time and then report back. :)




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