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blue screen when downloading files to new mp3 player


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#1 Dragonlady24

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Posted 25 December 2012 - 12:47 PM

i just got a new mp3 player and hooked it up to my pc to download music. it installs as a new driver. the install goes fine until i decide to download files to the player. the computer will all of a sudden crash and go to a blue screen. the issue happened twice yesterday. the first was right after i first connected the player and the second happened 45 minutes later after i restarted and had downloaded some files to it.

here are the error codes that came up: bccode:10000050 bcp1:fffffff8 bcp2:00000000 bcp3: ee5975ec bcp4:00000000
i am using windows xp sp3 on a dell dimension 3000.
what im wondering is why does this cause this problem? my old mp3 player never had this issue.

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#2 Artrooks

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Posted 25 December 2012 - 02:49 PM

Hello Dragonlady24,

1. ) What is the make and model of your new MP3 player?

2. ) Because hard drive, memory, or a corrupted file system can cause these symptoms, please test your computer's hardware:

Here is your Dell™ Dimension™ 3000. Owner's Manual (PDF).
  • Arrow down to page 36 - Dell Diagnostics.
  • Run the Extended Test to check all hardware components.
  • Please post any error codes that are reported.
3. ) Perform the steps below only if there were no errors reported with the Dell Extended Test:

Please perform a Check Disk on all hard drives.
  • Check both boxes:
  • Automatically fix file system errors.
  • Scan for and attempt recovery of bad sectors
  • For any drive that shows the message: Windows has made corrections to the file system, please run check disk again.

Using Event Viewer to view Check Disk results:
  • Right mouse click on My Computer, either on the Desktop or in the Start Menu, and select Manage.
  • Expand Event Viewer, and then click Applications.
  • Click the "Source" tab ( top, right) to alphabetize that column.
  • Arrow down to "Winlogon" and select the most recent Check Disk report.
  • Double click on the report, then click the Posted Image button to copy the report to the clipboard.
  • Please paste (Ctrl - V) this report into your next post.

Let us know.

Regards,
Brooks



 


#3 Dragonlady24

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Posted 25 December 2012 - 04:10 PM

thanks for the help. I will do that as soon as I can as I am not at home at the moment. my mp3 player is polaroid pmp120-4 4 gb.

#4 Dragonlady24

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Posted 25 December 2012 - 08:04 PM

i did the test everything came back clean on the extended test.

#5 Artrooks

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Posted 25 December 2012 - 08:05 PM

Run the check disk and post the log. Thanks.

Regards,
Brooks



 


#6 Dragonlady24

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Posted 25 December 2012 - 08:51 PM

already did it before you asked. here is the info hopefully i can get this figured out tonight and have no Blue screen issues.
Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1001
Date: 12/25/2012
Time: 7:43:29 PM
User: N/A
Computer: D9HB5S61
Description:
Checking file system on C:
The type of the file system is NTFS.
Cleaning up minor inconsistencies on the drive.
Cleaning up 27 unused index entries from index $SII of file 0x9.
Cleaning up 27 unused index entries from index $SDH of file 0x9.
Cleaning up 27 unused security descriptors.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.

74790607 KB total disk space.
14760104 KB in 45317 files.
13068 KB in 4936 indexes.
0 KB in bad sectors.
211727 KB in use by the system.
65536 KB occupied by the log file.
59805708 KB available on disk.

4096 bytes in each allocation unit.
18697651 total allocation units on disk.
14951427 allocation units available on disk.

Internal Info:
70 01 01 00 58 c4 00 00 98 fc 00 00 00 00 00 00 p...X...........
50 01 00 00 00 00 00 00 4c 05 00 00 00 00 00 00 P.......L.......
a2 89 af 01 00 00 00 00 70 ca 37 1f 00 00 00 00 ........p.7.....
32 5f 9d 08 00 00 00 00 fc dc 32 98 01 00 00 00 2_........2.....
04 0d ab f5 02 00 00 00 e0 62 ff bd 04 00 00 00 .........b......
99 9e 36 00 00 00 00 00 90 38 07 00 05 b1 00 00 ..6......8......
00 00 00 00 00 a0 e2 84 03 00 00 00 48 13 00 00 ............H...

Windows has finished checking your disk.
Please wait while your computer restarts.


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

#7 Artrooks

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Posted 25 December 2012 - 08:59 PM

Hi,

The hardware test and the recent check disk are both unremarkabe. From what I see, there is no installation required for your MP3 player; just plug and play.

Maybe there is a clue in your minidump files.

I would like to have a more detailed look at your recent minidump files. I will ask you to zip (compress) the most recent minidumps and attach them to your next post following the instructions below.

Please navigate to the the Windows Minidump folder.
  • C:\Windows\Minidump <== this folder.
  • Note that the first 6 digits of each minidump file indicate the date ( 100712-10935-01.dmp).
  • Highlight the 10 most recent minidump files, right mouse click and select Send to -> Compressed (zipped) folder.
  • A Compressed (zipped) folder will appear in the Windows\Minidump folder.
    • Note: If you receive an access denied message or have trouble zipping the ".dmp" files, create a new folder on your Desktop (suggestion: Minidumps), then copy and paste the minidump files into that folder. Compress the folder.
  • When you click Add Reply for your next post, you will have the option to attach the compressed folder (see bottom, left).
  • Please attach the Compressed (zipped) folder to your next post by browsing to the location of the zipped Minidump folder.
    Posted Image
    • Note: The Bleeping Computer Forum has a 512K upload limit on file size.
    • See how to Manage Your Attachments to delete old attachments.

Regards,
Brooks



 


#8 Dragonlady24

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Posted 25 December 2012 - 09:06 PM

ok here it is. there were only 3. 2 from yesterday and todays

Edited by Dragonlady24, 25 December 2012 - 09:06 PM.


#9 Artrooks

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Posted 25 December 2012 - 09:34 PM

Dragonlady24,

All three Stop errors were 0x00000050 : PAGE_FAULT_IN_NONPAGED_AREA

BugCheck 10000050, {fffffff8, 0, ee7275ec, 0} 
*** WARNING: Unable to verify timestamp for aswMon2.SYS 
*** ERROR: Module load completed but symbols could not be loaded for aswMon2.SYS 
Probably caused by : aswMon2.SYS ( aswMon2+7777 )
Probably caused by : aswMon2.SYS (Avast Anti-virus)

STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA
Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS
http://www.carrona.org/bsodindx.html#0x00000050

Avast Anti-Virus is known to cause BSODs.
  • Suggestion: Temorarily uninstall Avast as a test. If it proves not the cause of your problems, it can be re-installed later.
  • If it was purchased, please make sure that you have the appropriate registration information before uninstalling.
  • Remove via Start -> Set Access Controls and Defaults -> Change or remove programs.
  • If you are unable to unistall in the normal manner, download and run the Avast Uninstall Utility. Restart the computer.
In the mean time, please download and install Microsoft Security Essentials (MSE). MSE is an effective anti-virus program and is known for it's stability.

I'm going off line shortly. Run for a while without Avast.

BSOD Bugcheck Code: For information only
Spoiler

Edited by Artrooks, 25 December 2012 - 09:36 PM.

Regards,
Brooks



 


#10 Dragonlady24

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Posted 25 December 2012 - 09:46 PM

ok thanks and ill see if that helps. hopefully no more issues.
well it happened again. it seems that if i accidentally double click a music file as im dragging to transfer it to the mp3 folder,it will bring up windows media player and then crash after it starts to play the file. should i remove windows media player or just try another method of adding files? even though it says in the manual that i have to drag files to the mp3 folder which is a pain in the rear.

here is the new minidump after the removal of avast.

Edited by Dragonlady24, 25 December 2012 - 11:30 PM.


#11 Artrooks

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Posted 26 December 2012 - 12:10 PM

Hello,

BugCheck 10000050, {fffffff8, 0, ee4905ec, 0}
Could not read faulting driver name
Probably caused by : Fastfat.SYS ( Fastfat!FatInsertName+28 )

Fastfat.sys is a Windows file so is most likely not the culprit.


Are you using the most recent Windows Media Player 11 for Windows XP?

Please run Driver Verifier.

"Driver Verifier monitors kernel-mode drivers and graphics drivers to detect illegal function calls or actions that might corrupt the system. It can subject the drivers to a variety of stresses and tests to find improper behavior." reference

  • Important: Create a system restore point before beginning.
  • Should a BSOD prevent you from booting into normal windows, enter Safe Mode, and restore the computer using this newly created restore point.
Enable Driver Verifier by following this procedure:
  • Open the Run box by pressing the Windows key + R.
  • Type: verifier then OK.
  • Select Create custom settings (code developers) then Next.
  • Select Individual settings from a full list then Next.
  • Check the following boxes:
  • Special Pool, Pool tracking, Force IRQL checking, and Deadlock detection then Next.
[*]Click Select driver names from a list then Next.
  • Click on the "Provider" tab to sort the column by Providers.
  • Check ALL boxes where "Microsoft" IS NOT the Provider.
[*]Click Finish and restart the computer.[*]After a reboot, use the computer as you normally would. Expect BSODs to occur.[*]Zip any minidump files and attach them to your next post.[/list]If no BSODs occur with normal computer use in at least 24, please disable Driver Verifier.
  • To turn Driver Verifier off, type: verifier /reset at the Admin. command prompt, then re-boot the computer.
  • It may also be turned off by opening verifier and selecting Delete existing settings -> Finish and computer reboot.

BSOD Bug Check Code: For informational purpuses only
Spoiler

Edited by Artrooks, 26 December 2012 - 12:12 PM.

Regards,
Brooks



 


#12 Dragonlady24

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Posted 26 December 2012 - 06:58 PM

i have the latest version of windows media player. so far no blue screens but my computer isn't on 24/7 and i only use it 8-10 hours out of the day sometimes less. it might have been avast. i booted to safe mode last night to remove what was left of avast on my system with aws. so no problems yet.
ill try and sync some music to my mp3 player again and see if there are any bsod's. it seems that the only time iv'e had them is during sync with my mp3. Could it be that it just might no be compatible with windows xp?

#13 Artrooks

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Posted 26 December 2012 - 07:22 PM

it seems that the only time iv'e had them is during sync with my mp3.

That seems to be the common denominator. Your MP3 player should compatible with Windows XP.

Regards,
Brooks



 


#14 Dragonlady24

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Posted 26 December 2012 - 08:29 PM

should be. ill check the Polaroid website. maybe there is an update for the firmware that i need to download. i went to the website. they have nothing, nada zilch. this mp3 player has been on the market for some time and yet they have no info on their site for it. im writing the company to see what they say about the issues i am having.

Edited by Dragonlady24, 26 December 2012 - 08:42 PM.


#15 Dragonlady24

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Posted 27 December 2012 - 01:53 PM

ok good news no more bsods. ill monitor the computer when i'm downloading music to my player and see if i have any more issues. i'm beginning to think that it really was avast and that since its completely off now i haven't had that problem.




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