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HijackThis threw a F2 flag. Need help


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#1 ElieY

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Posted 24 December 2012 - 06:34 PM

HijackThis threw an F2 flag after I was cleaning my W7 laptop. I restored what was removed but it didn't help so I upgraded to W7 Pro. Still no change. Would like to find the error I made so I don't do it again.

Thank you for your help, ElieY

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#2 nasdaq

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Posted 26 December 2012 - 11:47 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

IMPORTANT....

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Do not install any other programs until this if fixed.


How to : Disable Anti-virus and Firewall...
http://www.bleepingcomputer.com/forums/topic114351.html

Double click on ComboFix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Note:
Do not mouse click ComboFix's window while it's running. That may cause it to stall


Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html


Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
===

Third party programs if not up to date can be the cause infiltration of an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Search.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).

Please post the logs for my review.

#3 ElieY

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Posted 27 December 2012 - 12:52 AM

Thank You, nasdaq. Unfortunately security check got away! I cant find it but will try again and get it to you.

ElieY

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#4 ElieY

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Posted 27 December 2012 - 01:03 AM

found combofix.exe was d/l to downloads and not desktop. However found securitycheck.exe in desktop so here it is. oops! it's an .exe and wont upload.

#5 ElieY

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Posted 27 December 2012 - 01:09 AM

Finally got the security check file.

Results of screen317's Security Check version 0.99.56
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 9
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
avast! Antivirus
Antivirus out of date!
`````````Anti-malware/Other Utilities Check:`````````
MVPS Hosts File
CloneSpy 2.7
SpywareBlaster 4.6
Spybot - Search & Destroy
Malwarebytes Anti-Malware version 1.65.1.1000
Wise Disk Cleaner 7.72
Wise Registry Cleaner 7.61
Auslogics Registry Cleaner
Java 7 Update 10
Java version out of Date!
Adobe Flash Player 11.6.602.108
Adobe Reader XI
Mozilla Firefox (17.0.1)
Mozilla Thunderbird 16.0.2 Thunderbird out of Date!
````````Process Check: objlist.exe by Laurent````````
Alwil Software Avast5 AvastSvc.exe
Alwil Software Avast5 AvastUI.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:
````````````````````End of Log``````````````````````

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Edited by nasdaq, 27 December 2012 - 11:32 AM.
file posted.


#6 ElieY

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Posted 27 December 2012 - 02:58 AM

IMPORTANT! Nasdaq, even tho we are not finished, I ran HJT and the F2 is no longer there. This was my original concern. I didn't want you to spend any time looking for something that has been fix. However if you see any glaring errors that need to be fixed, I would appreciate you telling me. I can also send another combofix after I d/l to the desktop directory if needed. Its just W7 has a lot of crap in HJT and I want it as lean as possible. Also, please let me know where I can send a donation to your project.

Thank you once again, but please tell me what more I can remove from HJT.

All the best, Elie.

Edited by ElieY, 27 December 2012 - 03:02 AM.


#7 nasdaq

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Posted 27 December 2012 - 11:40 AM

Remove the AdWare, PUP (Potentially Unwanted Program) installed on your computer.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Everything that was found will be deleted.
  • Follow the prompts to reboot the computer. A text file will open after the restart.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number)..

===

p.s. You should not use HJT (HijackThis) on your w7 64 bit system. The tool is not ready for that operating system.
We used the DDS tool instead.

Also, you have the latest Java Version, the tool needs to be updated.

Let me know of any remaining issues.

#8 ElieY

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Posted 28 December 2012 - 12:12 AM

Nasdaq, thank you so much for all your help. I think all is well now.

Elie

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#9 nasdaq

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Posted 28 December 2012 - 11:30 AM

If all is well:

Time for some housekeeping

The following will implement some cleanup procedures as well as reset System Restore points:

Click Start > Run and copy/paste the following bold text into the Run box and click OK:

ComboFix /Uninstall
===

To remove AdwCleaner.

Please double click on AdwCleaner.exe to run the tool.
Click on Uninstall.
Confirm with Yes.

If you decide to keep the AdwCleaner tool make sure delete your version and download the latest before running it.

Delete the other tools we used.
You can Keep the DDS tool as most forum will ask to see a log before suggesting a fix.

Surf Safely, and Think Prevention!
===




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