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Problem with Windows becoming unresponsive and screen going blank


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#1 MaximRecoil

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Posted 24 December 2012 - 05:14 PM

This first happened yesterday (I've had the same hardware configuration for years, though I had to replace the HDD and reinstall Windows a couple of weeks ago), and it happed 4 or 5 times. Today it has already happened twice.

When it happens, the first thing I notice is that the onscreen graphics become slightly corrupted, and the system becomes unresponsive. The mouse pointer freezes sometimes, and sometimes it doesn't (it sometimes turns into an hour glass icon either way). After perhaps 10 seconds, but sometimes as long as a minute or so, the screen goes blank for a few seconds (i.e., the monitor turns off because it loses the video signal completely), and then the video signal comes back and everything is normal again until it happens again a couple/few hours later.

The last time it happened, I pressed the print screen button during the corrupted graphics phase, but I also took a picture of the screen with a camera because I didn't know if the print screen function would even work while that was going on. Once it straightened itself out, I found that it did save a screen shot to the clipboard, but the graphics were totally corrupted in the screenshot (far more so than what I was seeing on the screen at the time) - link. And this is what the screen actually looked like - link.

I'm not seeing anything that seems to be relevant in Event Viewer. Last night I saw two of these in Event Viewer/System:

Posted Image

And they coincided with the latest incident at the time, but it hasn't shown up in there since.

I ran Memtest86 this morning and it completed a full test with no errors.

By the way, it happened three times while I was typing this post (once while I was in Event Viewer to get the screen shot), so the problem may be getting more frequent.

Edited by MaximRecoil, 24 December 2012 - 05:16 PM.


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#2 hamluis

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Posted 24 December 2012 - 06:01 PM

Please download MiniToolBox , save it to your desktop and run it.

Checkmark the following checkboxes:
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.

Click Go and paste the content into your next post.

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 .

Louis

#3 MaximRecoil

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Posted 24 December 2012 - 10:10 PM

Thanks for the reply. Here is the information you requested:

MiniToolBox by Farbar Version: 25-11-2012
Ran by CIB (administrator) on 24-12-2012 at 21:52:33
Running from "C:\Documents and Settings\CIB\Desktop"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/15/2012 00:33:14 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: System.Security, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a . Error code = 0x80131f06

Error: (12/15/2012 00:33:14 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: System.Runtime.Serialization, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80131f06

Error: (12/15/2012 00:33:13 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: System.Runtime.Serialization, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80131f06

Error: (12/15/2012 00:33:13 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: SMDiagnostics, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80131f06

Error: (12/15/2012 00:33:13 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: SMDiagnostics, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80131f06

Error: (12/15/2012 00:33:12 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: System.Runtime.DurableInstancing, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80131f06

Error: (12/15/2012 00:33:12 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: System.Runtime.DurableInstancing, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80131f06

Error: (12/15/2012 00:33:12 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: System.Xml.Linq, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80131f06

Error: (12/15/2012 00:33:12 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: System.Xml.Linq, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80131f06

Error: (12/15/2012 00:33:11 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: System.Core, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80131f06


System errors:
=============
Error: (12/24/2012 09:48:48 PM) (Source: Service Control Manager) (User: )
Description: The Eset Nod32 Boot service failed to start due to the following error:
%%1053

Error: (12/24/2012 09:48:48 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Eset Nod32 Boot service to connect.

Error: (12/24/2012 09:40:15 PM) (Source: Service Control Manager) (User: )
Description: The Eset Nod32 Boot service failed to start due to the following error:
%%1053

Error: (12/24/2012 09:40:15 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Eset Nod32 Boot service to connect.

Error: (12/24/2012 04:10:10 PM) (Source: Service Control Manager) (User: )
Description: The Eset Nod32 Boot service failed to start due to the following error:
%%1053

Error: (12/24/2012 04:10:10 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Eset Nod32 Boot service to connect.

Error: (12/24/2012 08:31:52 AM) (Source: Service Control Manager) (User: )
Description: The Eset Nod32 Boot service failed to start due to the following error:
%%1053

Error: (12/24/2012 08:31:52 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Eset Nod32 Boot service to connect.

Error: (12/24/2012 02:10:18 AM) (Source: Service Control Manager) (User: )
Description: The Eset Nod32 Boot service failed to start due to the following error:
%%1053

Error: (12/24/2012 02:10:18 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Eset Nod32 Boot service to connect.


Microsoft Office Sessions:
=========================
Error: (12/15/2012 00:33:14 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: System.Security, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a . Error code = 0x80131f06
System.Security, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a

Error: (12/15/2012 00:33:14 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: System.Runtime.Serialization, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80131f06
System.Runtime.Serialization, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089

Error: (12/15/2012 00:33:13 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: System.Runtime.Serialization, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80131f06
System.Runtime.Serialization, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089

Error: (12/15/2012 00:33:13 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: SMDiagnostics, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80131f06
SMDiagnostics, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089

Error: (12/15/2012 00:33:13 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: SMDiagnostics, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80131f06
SMDiagnostics, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089

Error: (12/15/2012 00:33:12 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: System.Runtime.DurableInstancing, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80131f06
System.Runtime.DurableInstancing, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35

Error: (12/15/2012 00:33:12 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: System.Runtime.DurableInstancing, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80131f06
System.Runtime.DurableInstancing, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35

Error: (12/15/2012 00:33:12 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: System.Xml.Linq, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80131f06
System.Xml.Linq, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089

Error: (12/15/2012 00:33:12 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: System.Xml.Linq, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80131f06
System.Xml.Linq, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089

Error: (12/15/2012 00:33:11 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: System.Core, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80131f06
System.Core, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089


=========================== Installed Programs ============================

(Version: 3.46.0)
µTorrent (Version: 3.2.3.28705)
7-Zip 9.20
Adobe Acrobat 7.0 Professional (Version: 7.0.0)
Adobe Anchor Service CS3 (Version: 1.0)
Adobe Asset Services CS3 (Version: 3)
Adobe Bridge CS3 (Version: 2)
Adobe Bridge Start Meeting (Version: 1.0)
Adobe Camera Raw 4.0 (Version: 4.0)
Adobe CMaps (Version: 1.0)
Adobe Color Common Settings (Version: 1.0)
Adobe Color EU Extra Settings (Version: 1.0)
Adobe Color JA Extra Settings (Version: 1.0)
Adobe Color NA Recommended Settings (Version: 1.0)
Adobe Default Language CS3 (Version: 1.0)
Adobe Device Central CS3 (Version: 1.0)
Adobe ExtendScript Toolkit 2 (Version: 2.0)
Adobe Flash Player 11 ActiveX (Version: 11.5.502.135)
Adobe Flash Player 11 Plugin (Version: 11.5.502.110)
Adobe Fonts All (Version: 1.0)
Adobe Help Viewer CS3 (Version: 1)
Adobe Illustrator CS3 (Version: 13.0)
Adobe Linguistics CS3 (Version: 3.0.0)
Adobe PDF Library Files (Version: 8.0)
Adobe Photoshop 7.0 (Version: 7.0)
Adobe Setup (Version: 1.0)
Adobe Stock Photos CS3 (Version: 1.5)
Adobe Type Support (Version: 1.0)
Adobe Update Manager CS3 (Version: 5.1.0)
Adobe Version Cue CS3 Client (Version: 3)
Adobe WinSoft Linguistics Plugin (Version: 1.0)
Adobe XMP Panels CS3 (Version: 1.0)
AnyDVD (Version: 7.1.2.0)
AviSynth 2.5
CmdHere Powertoy For Windows XP (Version: 1.00.0001)
DVD Decrypter (Remove Only)
DVD Shrink 3.2
e-Sword (Version: 7.01.0000)
ESET NOD32 Antivirus (Version: 3.0.642.0)
ffdshow v1.2.4494 [2012-11-28] (Version: 1.2.4494.0)
FLAC 1.2.1b (remove only) (Version: 1.2.1b)
foobar2000 v1.1.18 (Version: 1.1.18)
GoldWave v4.26
Haali Media Splitter
Huffyuv AVI lossless video codec (Remove Only)
HyperCam 2
ImgBurn (Version: 2.5.7.0)
IrfanView (remove only) (Version: 4.35)
Java 7 Update 9 (Version: 7.0.90)
Java Auto Updater (Version: 2.1.9.0)
Lame ACM MP3 Codec
Malwarebytes Anti-Malware version 1.65.1.1000 (Version: 1.65.1.1000)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 1.1 Security Update (KB2698023)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office XP Professional with FrontPage (Version: 10.0.2627.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0.0 (Pre-Release 5348)
Microsoft Virtual PC 2007 (Version: 6.0.156.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Mozilla Firefox 17.0.1 (x86 en-US) (Version: 17.0.1)
Mozilla Maintenance Service (Version: 17.0.1)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 6.0 Parser (KB927977) (Version: 6.00.3890.0)
Nero 7 Ultra Edition (Version: 7.02.9753)
neroxml (Version: 1.0.0)
NVIDIA Control Panel 306.81 (Version: 306.81)
NVIDIA Drivers
NVIDIA Graphics Driver 306.81 (Version: 306.81)
NVIDIA Install Application (Version: 2.1002.85.551)
NVIDIA nView 136.28 (Version: 136.28)
NVIDIA Update 1.10.8 (Version: 1.10.8)
NVIDIA Update Components (Version: 1.10.8)
PDF Settings (Version: 1.0)
PowerDVD
QT Lite 4.1.0 (Version: 4.1.0)
Realtek AC'97 Audio
Skype™ 6.0 (Version: 6.0.126)
Speccy (Version: 1.19)
SpywareBlaster 4.6 (Version: 4.6.0)
Tweak UI
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows Internet Explorer 8 (KB2632503) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2492386) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB898461) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Encoder 9 Series
Windows Media Encoder 9 Series (Version: 9.00.2980)
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3 (Version: 20080414.031525)
Xvid 1.2.2 final uninstall (Version: 1.2)

========================= Memory info: ===================================

Percentage of memory in use: 19%
Total physical RAM: 3071.48 MB
Available physical RAM: 2458.01 MB
Total Pagefile: 4957.32 MB
Available Pagefile: 4521.95 MB
Total Virtual: 2047.88 MB
Available Virtual: 1997.48 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:50 GB) (Free:35.56 GB) NTFS
3 Drive d: () (Fixed) (Total:139.91 GB) (Free:103.9 GB) NTFS
4 Drive e: () (Fixed) (Total:17.09 GB) (Free:17.03 GB) NTFS
5 Drive f: () (Fixed) (Total:112.49 GB) (Free:7.58 GB) NTFS
6 Drive g: () (Fixed) (Total:47.46 GB) (Free:6.4 GB) NTFS
7 Drive h: () (Fixed) (Total:10 GB) (Free:5.4 GB) NTFS
8 Drive i: () (Fixed) (Total:2 GB) (Free:0 GB) FAT32

========================= Users: ========================================

User accounts for \\XPSP3

Administrator ASPNET CIB
Guest HelpAssistant SUPPORT_388945a0
UpdatusUser


**** End of log ****


And the link to the Speccy snapshot.

Edited by MaximRecoil, 24 December 2012 - 10:14 PM.


#4 MaximRecoil

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Posted 25 December 2012 - 07:09 PM

I may have narrowed down the problem.

I installed Windows XP SP3 on a different partition (which is also on a different physical disk than my main Windows installation). The only things I did after the installation was complete were: install drivers from the disc that came with my motherboard (NIC, network bus, and onboard audio), video card drivers from Nvidia's website, and Internet Explorer 8. Then the same issue that my main installation of Windows is having, happened on that fresh installation.

I know that the motherboard drivers aren't the issue, because I've been using them since 2006 when I built this PC. However, graphics drivers are new (9/23/2012), and those same new drivers are on my main Windows installation as well. Prior to replacing my HDD a couple weeks ago and reinstalling Windows, the video card drivers would have been pretty old (probably from 2006).

So it seems to me that the problem has to be hardware-related (with the HDD already excluding itself as a possibility), or the video driver. The first thing I'll do is try to find an older graphics driver to see if that makes a difference.

Edit: I found that I still had the installation file for the graphics drivers I originally installed back in 2006 when I built this PC (Forceware 84.21), so I uninstalled the new drivers, rebooted, and installed the old drivers, and it did not fix the problem. Any ideas on what I should do next?

Edited by MaximRecoil, 25 December 2012 - 07:42 PM.


#5 MaximRecoil

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Posted 25 December 2012 - 10:32 PM

During a recent incident, instead of it coming out of it after the screen goes black like it usually does, I got this blue screen:

Posted Image

"nv4_disp" is or is related to an Nvidia display driver. So I uninstalled the display driver again, this time rebooting in safe mode and using Driver Sweeper, and then rebooting and reinstalling the old drivers from 2006 that worked fine for years. No change.

Something wrong with my video card maybe? I'm disabling hardware acceleration for now to see if that makes a difference.

Edited by MaximRecoil, 25 December 2012 - 10:44 PM.


#6 noknojon

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Posted 26 December 2012 - 12:12 AM

From your Speccy link -
Graphics - 256MB GeForce 6600 (ASUStek Computer Inc)
If you visit the NVIDIA site they can Auto-detect your card and locate the better driver for this device.
If you select Option 2 they usually give you the best driver for the detected devices -

GeForce 8500 GT 310.70 Your PC currently has the latest driver installed for your GPU. No driver update is necessary at this time.


Results from the search for my XP NVIDIA Graphics driver --

#7 MaximRecoil

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Posted 26 December 2012 - 12:32 AM

Yeah, they simply recommended the latest driver that is compatible with my card (306.81), which is the same one I had before.

I've had hardware acceleration turned off for about 2 hours now and so far, so good. I'll give it a day or two with hardware acceleration turned off, and if the problem doesn't show up anymore during that time, I'll assume that there is something wrong with my video card and buy a new one (hopefully it doesn't turn out to be a problem with the motherboard's PCIe slot or anything else on the motherboard relevant to proper functioning of the video card). I wish I had another video card laying around to test the theory, but the only ones I have are all old AGP cards. One of these days I'm going to buy a regular PCI video card just to have onhand for situations like this.

Edited by MaximRecoil, 26 December 2012 - 12:36 AM.


#8 noknojon

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Posted 26 December 2012 - 12:59 AM

:)
Thanks for the update -
Post back if there is any change, or if you are happy with your decision -

Regards -

#9 MaximRecoil

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Posted 27 December 2012 - 08:05 PM

It has been about 2 days now since I turned off hardware acceleration, and there hasn't been a single incident since. I think it is safe to assume that the problem is the video card or something relevant to the video card on the motherboard. I can try reseating the video card, but I doubt that will do any good. I almost ordered a new video card (don't need anything special, I'm not a gamer at all), but now I'm thinking that I might just get a new motherboard/CPU/RAM while I'm at it, and have a new system.

This hardware I have now is 7 years old (time flies), so it is time for something new anyway. I'll reluctantly move on to Windows 7 64-bit I guess, just to have native support for more than 4 GB of RAM, and I also want the current version of Internet Explorer (I've never found an alternative to IE that I actually like, though I have to use alternatives more and more these days because of ever-increasing web incompatibilities with IE 8). It sucks, because I don't like Windows 7 anywhere near as much as XP (and I wouldn't touch Windows 8 with a 10-foot pole).




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