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Infected?? Help to remove the yuck!


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5 replies to this topic

#1 uakea

uakea

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  • Local time:09:55 PM

Posted 24 December 2012 - 03:20 PM

Problem began a few weeks ago, I noticed that my avast was not working properly, it would not allow me to start up the service. I tried to uninstall and reinstall avast, however, it would not allow me to uninstall the program stated that I needed to be an admin to perform the task... I am the admin and was logged on as admin. Since then I have not been able to get my external hard drive to be recognized by my pc, I cannot get itunes to download correctly and able to download music or any files to my ipod. I have had a bunch of weird things happening and now pc is moving very slow. Please help and let me know what my next step is. Thank you very much!

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#2 Broni

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Posted 24 December 2012 - 03:27 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 uakea

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Posted 24 December 2012 - 04:33 PM

ok here are the logs:

Results of screen317's Security Check version 0.99.56
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 9
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
McAfee Anti-Virus and Anti-Spyware
avast! Internet Security
Antivirus up to date! (On Access scanning disabled!)
`````````Anti-malware/Other Utilities Check:`````````
JavaFX 2.1.1
Java 7 Update 10
Java version out of Date!
Adobe Flash Player 11.5.502.135
Adobe Reader XI
````````Process Check: objlist.exe by Laurent````````
McAfee Online Backup MOBKbackup.exe
Alwil Software Avast5 afwServ.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````


FSS:

Farbar Service Scanner Version: 23-12-2012
Ran by Marcia (administrator) on 24-12-2012 at 10:54:32
Running from "C:\Users\Marcia\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\J475F06F"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

Mini Tool:

MiniToolBox by Farbar Version: 25-11-2012
Ran by Marcia (administrator) on 24-12-2012 at 11:00:38
Running from "C:\Users\Marcia\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\1JC3WM5K"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================



========================= IP Configuration: ================================

Realtek PCIe FE Family Controller = Local Area Connection (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Marcia-HP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 3C-D9-2B-4D-DE-10
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::f9e6:c9b0:900:8573%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.5(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, December 24, 2012 3:17:23 AM
Lease Expires . . . . . . . . . . : Thursday, January 30, 2149 5:29:05 PM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 271329239
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-8D-71-8F-3C-D9-2B-4D-DE-10
DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.Belkin:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:28cc:37be:bda4:4516(Preferred)
Link-local IPv6 Address . . . . . : fe80::28cc:37be:bda4:4516%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: router.Belkin
Address: 192.168.2.1

Name: google.com
Addresses: 2001:4860:4007:800::100e
74.125.239.7
74.125.239.8
74.125.239.9
74.125.239.14
74.125.239.0
74.125.239.1
74.125.239.2
74.125.239.3
74.125.239.4
74.125.239.5
74.125.239.6


Pinging google.com [74.125.239.6] with 32 bytes of data:
Reply from 74.125.239.6: bytes=32 time=644ms TTL=53
Reply from 74.125.239.6: bytes=32 time=65ms TTL=53

Ping statistics for 74.125.239.6:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 65ms, Maximum = 644ms, Average = 354ms
Server: router.Belkin
Address: 192.168.2.1

Name: yahoo.com
Addresses: 98.138.253.109
98.139.183.24
72.30.38.140


Pinging yahoo.com [72.30.38.140] with 32 bytes of data:
Reply from 72.30.38.140: bytes=32 time=151ms TTL=50
Reply from 72.30.38.140: bytes=32 time=78ms TTL=50

Ping statistics for 72.30.38.140:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 78ms, Maximum = 151ms, Average = 114ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
13...3c d9 2b 4d de 10 ......Realtek PCIe FE Family Controller
1...........................Software Loopback Interface 1
14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
12...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.2.1 192.168.2.5 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.2.0 255.255.255.0 On-link 192.168.2.5 276
192.168.2.5 255.255.255.255 On-link 192.168.2.5 276
192.168.2.255 255.255.255.255 On-link 192.168.2.5 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.2.5 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.2.5 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
12 58 ::/0 On-link
1 306 ::1/128 On-link
12 58 2001::/32 On-link
12 306 2001:0:9d38:6ab8:28cc:37be:bda4:4516/128
On-link
13 276 fe80::/64 On-link
12 306 fe80::/64 On-link
12 306 fe80::28cc:37be:bda4:4516/128
On-link
13 276 fe80::f9e6:c9b0:900:8573/128
On-link
1 306 ff00::/8 On-link
12 306 ff00::/8 On-link
13 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/24/2012 03:24:07 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {84627c90-58f4-4cdc-982e-0d0277992e8e}

Error: (12/24/2012 03:22:05 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/23/2012 00:35:07 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {9d49a076-feef-435f-ae33-0f5e299b30ab}

Error: (12/23/2012 00:34:46 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Premier Edition 2010":
An attempt to LogOff without a logon.

Error: (12/23/2012 00:34:29 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Premier Edition 2010":
DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from file:'.\.\src\ConnPool.cpp' at line 1036 from function:'DBMgr::DBConnPool::init'

Error: (12/23/2012 00:34:29 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Premier Edition 2010":
Connection String:CON=QBConnectionPool-Probe-QB_data_engine_20; ;DBF=C:\Users\Public\Documents\Intuit\QuickBooks\Company Files\Kona Kustom Designz.QBW;ENG=QB_data_engine_20;DBN=768a34fd067c40e9b552016532abf0dd

Error: (12/23/2012 00:34:29 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Premier Edition 2010":
Connection Error:Invalid user ID or password

Error: (12/23/2012 00:33:52 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

Error: (12/23/2012 00:33:52 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

Error: (12/23/2012 00:33:52 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle


System errors:
=============
Error: (12/24/2012 03:22:05 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
aswSnx

Error: (12/24/2012 03:22:05 AM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.0 service failed to start due to the following error:
%%3

Error: (12/24/2012 03:21:46 AM) (Source: Service Control Manager) (User: )
Description: The avast! Antivirus service hung on starting.

Error: (12/24/2012 03:15:55 AM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (12/23/2012 01:10:13 PM) (Source: DCOM) (User: )
Description: {209500FC-6B45-4693-8871-6296C4843751}

Error: (12/23/2012 00:33:05 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
aswSnx

Error: (12/23/2012 00:33:05 PM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.0 service failed to start due to the following error:
%%3

Error: (12/23/2012 00:33:00 PM) (Source: Service Control Manager) (User: )
Description: The avast! Antivirus service hung on starting.

Error: (12/18/2012 11:27:07 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (12/18/2012 11:22:59 PM) (Source: DCOM) (User: )
Description: {211EBA3A-EA5A-496B-A021-5C6BEB365E4C}


Microsoft Office Sessions:
=========================
Error: (12/24/2012 03:24:07 AM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {84627c90-58f4-4cdc-982e-0d0277992e8e}

Error: (12/24/2012 03:22:05 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/23/2012 00:35:07 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {9d49a076-feef-435f-ae33-0f5e299b30ab}

Error: (12/23/2012 00:34:46 PM) (Source: QuickBooks)(User: )
Description: QuickBooks Premier Edition 2010An attempt to LogOff without a logon.

Error: (12/23/2012 00:34:29 PM) (Source: QuickBooks)(User: )
Description: QuickBooks Premier Edition 2010DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from file:'.\.\src\ConnPool.cpp' at line 1036 from function:'DBMgr::DBConnPool::init'

Error: (12/23/2012 00:34:29 PM) (Source: QuickBooks)(User: )
Description: QuickBooks Premier Edition 2010Connection String:CON=QBConnectionPool-Probe-QB_data_engine_20; ;DBF=C:\Users\Public\Documents\Intuit\QuickBooks\Company Files\Kona Kustom Designz.QBW;ENG=QB_data_engine_20;DBN=768a34fd067c40e9b552016532abf0dd

Error: (12/23/2012 00:34:29 PM) (Source: QuickBooks)(User: )
Description: QuickBooks Premier Edition 2010Connection Error:Invalid user ID or password

Error: (12/23/2012 00:33:52 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle

Error: (12/23/2012 00:33:52 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle

Error: (12/23/2012 00:33:52 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle


=========================== Installed Programs ============================

Adobe AIR (Version: 2.7.1.19610)
Adobe Community Help (Version: 3.4.980)
Adobe Download Assistant (Version: 1.0.5)
Adobe Flash Player 11 ActiveX (Version: 11.5.502.135)
Adobe Flash Player 11 Plugin (Version: 11.5.502.135)
Adobe Photoshop CS5.1 (Version: 12.1)
Adobe Reader XI (Version: 11.0.00)
Agatha Christie - Peril at End House (Version: 2.2.0.95)
AMD APP SDK Runtime (Version: 2.4.595.1)
AMD Fuel (Version: 2011.0309.2206.39672)
AMD VISION Engine Control Center (Version: 2011.0309.2206.39672)
ATI Catalyst Install Manager (Version: 3.0.820.0)
ATI Problem Report Wizard (Version: 3.0.821.0)
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Bejeweled 3 (Version: 2.2.0.95)
Belkin Setup and Router Monitor
Belkin USB Print and Storage Center (Version: 1.1.3)
Blackhawk Striker 2 (Version: 2.2.0.95)
Blasterball 3 (Version: 2.2.0.95)
Blio (Version: 2.2.6699)
Bounce Symphony (Version: 2.2.0.95)
Build-a-lot 2 (Version: 2.2.0.95)
Cake Mania (Version: 2.2.0.95)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center InstallProxy (Version: 2011.0309.2206.39672)
Catalyst Control Center Localization All (Version: 2011.0309.2206.39672)
ccc-utility64 (Version: 2011.0309.2206.39672)
CCC Help Chinese Standard (Version: 2011.0309.2205.39672)
CCC Help Chinese Traditional (Version: 2011.0309.2205.39672)
CCC Help Czech (Version: 2011.0309.2205.39672)
CCC Help Danish (Version: 2011.0309.2205.39672)
CCC Help Dutch (Version: 2011.0309.2205.39672)
CCC Help English (Version: 2011.0309.2205.39672)
CCC Help Finnish (Version: 2011.0309.2205.39672)
CCC Help French (Version: 2011.0309.2205.39672)
CCC Help German (Version: 2011.0309.2205.39672)
CCC Help Greek (Version: 2011.0309.2205.39672)
CCC Help Hungarian (Version: 2011.0309.2205.39672)
CCC Help Italian (Version: 2011.0309.2205.39672)
CCC Help Japanese (Version: 2011.0309.2205.39672)
CCC Help Korean (Version: 2011.0309.2205.39672)
CCC Help Norwegian (Version: 2011.0309.2205.39672)
CCC Help Polish (Version: 2011.0309.2205.39672)
CCC Help Portuguese (Version: 2011.0309.2205.39672)
CCC Help Russian (Version: 2011.0309.2205.39672)
CCC Help Spanish (Version: 2011.0309.2205.39672)
CCC Help Swedish (Version: 2011.0309.2205.39672)
CCC Help Thai (Version: 2011.0309.2205.39672)
CCC Help Turkish (Version: 2011.0309.2205.39672)
CCleaner (Version: 3.16)
Chuzzle Deluxe (Version: 2.2.0.95)
ClipConverter (Version: 1.0.0)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
ConvertXtoDVD 4.1.7.343 (Version: 4.1.7.343)
Corel Graphics - Windows Shell Extension (Version: 15.1.0.588)
Corel Graphics - Windows Shell Extension (Version: 15.1.588)
CorelDRAW Graphics Suite X5 - BR (Version: 15.1)
CorelDRAW Graphics Suite X5 - Capture (Version: 15.1)
CorelDRAW Graphics Suite X5 - Common (Version: 15.1)
CorelDRAW Graphics Suite X5 - Connect (Version: 15.1)
CorelDRAW Graphics Suite X5 - Custom Data (Version: 15.1)
CorelDRAW Graphics Suite X5 - Draw (Version: 15.1)
CorelDRAW Graphics Suite X5 - EN (Version: 15.1)
CorelDRAW Graphics Suite X5 - ES (Version: 15.1)
CorelDRAW Graphics Suite X5 - Extra Content
CorelDRAW Graphics Suite X5 - Extra Content (Version: 15.0)
CorelDRAW Graphics Suite X5 - Filters (Version: 15.1)
CorelDRAW Graphics Suite X5 - FontNav (Version: 15.1)
CorelDRAW Graphics Suite X5 - FR (Version: 15.1)
CorelDRAW Graphics Suite X5 - IPM (Version: 15.1)
CorelDRAW Graphics Suite X5 - PHOTO-PAINT (Version: 15.1)
CorelDRAW Graphics Suite X5 - Photozoom Plugin (Version: 15.0)
CorelDRAW Graphics Suite X5 - Redist (Version: 15.0)
CorelDRAW Graphics Suite X5 - Setup Files (Version: 15.1)
CorelDRAW Graphics Suite X5 - VBA (Version: 15.1)
CorelDRAW Graphics Suite X5 - VideoBrowser (Version: 15.1)
CorelDRAW Graphics Suite X5 - VSTA (Version: 15.1)
CorelDRAW Graphics Suite X5 - Windows Shell Extension 64 Bit (Version: 15.1.588)
CorelDRAW Graphics Suite X5 - WT (Version: 15.1)
CorelDRAW Graphics Suite X5 (Version: 15.1)
CorelDRAW® Graphics Suite X5 (Version: 15.1.0.588)
D3DX10 (Version: 15.4.2368.0902)
Diner Dash 2 Restaurant Rescue (Version: 2.2.0.95)
Dora's World Adventure (Version: 2.2.0.95)
EPSON Artisan 830 Series Printer Uninstall
Epson CreativeZone
Epson Event Manager (Version: 2.40.0001)
Epson FAX Utility (Version: 1.10.00)
Epson Print CD (Version: 2.00.00)
EPSON Scan
Farm Frenzy (Version: 2.2.0.95)
FATE - The Traitor Soul (Version: 2.2.0.95)
FileHippo.com Update Checker
HP Auto (Version: 1.0.12935.3667)
HP Client Services (Version: 1.1.12938.3539)
HP Customer Experience Enhancements (Version: 6.0.1.7)
HP Games (Version: 1.0.2.4)
HP LinkUp (Version: 2.01.026)
HP MediaSmart/TouchSmart Netflix (Version: 1.0.6.0)
HP Odometer (Version: 2.10.0000)
HP Setup (Version: 8.6.4530.3651)
HP Setup Manager (Version: 1.1.13253.3682)
HP Support Information (Version: 10.1.1000)
HP Update (Version: 5.002.003.003)
HP Vision Hardware Diagnostics (Version: 2.5.0.0)
HydraVision (Version: 4.2.188.0)
Java 7 Update 10 (Version: 7.0.100)
Java Auto Updater (Version: 2.1.9.0)
Java™ 7 Update 2 (64-bit) (Version: 7.0.20)
JavaFX 2.1.1 (Version: 2.1.1)
Junk Mail filter update (Version: 15.4.3502.0922)
LabelPrint (Version: 2.5.3609)
LightScribe System Software (Version: 1.18.20.1)
Mah Jong Medley (Version: 2.2.0.95)
McAfee Online Backup (Version: 1.16.4.0)
McAfee Security Scan Plus (Version: 2.1.121.2)
McAfee Total Protection (Version: 12.1.253)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual Studio Tools for Applications 2.0 - ENU (Version: 9.0.30729)
Microsoft Visual Studio Tools for Applications 2.0 Runtime (Version: 9.0.30729)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Microsoft_VC80_ATL_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_ATL_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86_x64 (Version: 80.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_ATL_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFCLOC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFCLOC_x86_x64 (Version: 1.00.0000)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
Mystery P.I. - Stolen in San Francisco (Version: 2.2.0.95)
Namco All-Stars PAC-MAN (Version: 2.2.0.95)
PDF Settings CS5 (Version: 10.0)
Penguins! (Version: 2.2.0.95)
Plants vs. Zombies - Game of the Year (Version: 2.2.0.95)
PlayReady PC Runtime amd64 (Version: 1.3.0)
PlayReady PC Runtime x86 (Version: 1.3.0)
Poker Superstars III (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.95)
Polar Golfer (Version: 2.2.0.95)
Power2Go (Version: 6.1.4817)
QuickBooks (Version: 20.0.4005.807)
QuickBooks Premier Edition 2010 (Version: 20.0.4005.807)
Realtek High Definition Audio Driver (Version: 6.0.1.6251)
Recovery Manager (Version: 5.5.3621)
Remote Graphics Receiver (Version: 5.4.5)
RoxioNow Player (Version: 1.9.5.103)
Shared C Run-time for x64 (Version: 10.0.0)
Slingo Supreme (Version: 2.2.0.95)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update Installer for WildTangent Games App
Virtual Villagers 4 - The Tree of Life (Version: 2.2.0.95)
Visual Basic for Applications ® Core - English (Version: 6.4.99.69)
Visual Basic for Applications ® Core (Version: 6.4.99.69)
Wheel of Fortune 2 (Version: 2.2.0.95)
WildTangent Games App (HP Games) (Version: 4.0.5.31)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3508.1109)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3508.1109)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinZip 14.5 (Version: 14.5.9095)
Wondershare DVD Slideshow Builder Deluxe(Build 6.0.0.22) (Version: 6.0.0.22)
Zinio Reader 4 (Version: 4.0.3184)
Zuma Deluxe (Version: 2.2.0.95)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 49%
Total physical RAM: 3839.29 MB
Available physical RAM: 1944.41 MB
Total Pagefile: 7676.76 MB
Available Pagefile: 5544.65 MB
Total Virtual: 4095.88 MB
Available Virtual: 3974.25 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:920.18 GB) (Free:852.54 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:11.23 GB) (Free:1.37 GB) NTFS

========================= Users: ========================================

User accounts for \\MARCIA-HP

Administrator Guest Marcia


**** End of log ****

Mbam:
Malwarebytes Anti-Malware (Trial) 1.65.1.1000
www.malwarebytes.org

Database version: v2012.12.24.08

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Marcia :: MARCIA-HP [administrator]

Protection: Enabled

12/24/2012 11:05:11 AM
mbam-log-2012-12-24 (11-05-11).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 208951
Time elapsed: 4 minute(s), 48 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

Aswmbr:


aswMBR version 0.9.9.1707 Copyright© 2011 AVAST Software
Run date: 2012-12-24 11:26:56
-----------------------------
11:26:56.548 OS Version: Windows x64 6.1.7601 Service Pack 1
11:26:56.548 Number of processors: 2 586 0x603
11:26:56.548 ComputerName: MARCIA-HP UserName: Marcia
11:27:01.992 Initialize success
11:29:22.243 AVAST engine error: 2
11:29:35.300 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\00000063
11:29:35.300 Disk 0 Vendor: Hitachi_ JP4O Size: 953869MB BusType: 11
11:29:35.316 Disk 0 MBR read successfully
11:29:35.316 Disk 0 MBR scan
11:29:35.316 Disk 0 unknown MBR code
11:29:35.331 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 100 MB offset 2048
11:29:35.331 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 942267 MB offset 206848
11:29:35.363 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 11500 MB offset 1929969664
11:29:35.394 Disk 0 scanning C:\Windows\system32\drivers
11:29:44.957 Service scanning
11:30:05.284 Modules scanning
11:30:05.284 Disk 0 trace - called modules:
11:30:05.299 ntoskrnl.exe CLASSPNP.SYS disk.sys amd_xata.sys storport.sys hal.dll amd_sata.sys
11:30:05.814 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa80046465d0]
11:30:05.814 3 CLASSPNP.SYS[fffff880018a643f] -> nt!IofCallDriver -> [0xfffffa80045d7040]
11:30:05.830 5 amd_xata.sys[fffff8800114d8b4] -> nt!IofCallDriver -> \Device\00000063[0xfffffa80045d39c0]
11:30:05.830 Scan finished successfully
11:30:16.094 Disk 0 MBR has been saved successfully to "C:\Users\Marcia\Desktop\MBR.dat"
11:30:16.141 The log file has been saved successfully to "C:\Users\Marcia\Desktop\aswMBR.txt"

#4 Broni

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Posted 24 December 2012 - 04:38 PM

Not much there.

Download this utility to uninstall Avast: http://files.avast.com/files/eng/aswclear.exe
See if it works.
If so install fresh copy.

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#5 uakea

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Posted 24 December 2012 - 04:48 PM

Looks like it uninstalled Avast. Should that fix the problem?

#6 Broni

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Posted 24 December 2012 - 04:50 PM

Reinstall Avast and see how it goes.

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