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BitDefender.com cookie in TEMP FILES will not delete...


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13 replies to this topic

#1 Fhoosa

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Posted 23 December 2012 - 04:32 PM

I've noticed this past week that when I clean out my temp files, this particular file will not delete:

Name: cookie:debbie@www.bitdefender
Internet Address: Cookie:debbie@www.bitfender.com/
Type: Text Document
Size: 1 kb
Expires: 12/14/2013 5:40 pm

How do I delete this and could it be posing any kind of threat to my computer...???

Thanks in advance for your help.

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#2 boopme

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Posted 23 December 2012 - 05:41 PM

Hello, two questions,are you Debbie and do you use Bitdefender..

Lets run these and check again.





ADW Cleaner

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • You will be prompted to restart your computer. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.



TFC
Please download TFC (Temp File Cleaner) by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • TFC will clear out all temp folders for all user accounts (temp, IE temp, Java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
[i]Note: It is normal for the computer to be slow to boot after running TFC cleaner the first time.[/i
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Fhoosa

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Posted 23 December 2012 - 06:48 PM

Hi...

To answer your questions, YES, I am Debbie and NO, I don't use BitDefender. I was going to try it for a month (I wasn't sure if Microsoft Essentials was doing a good job). But after downloading BitDefender, I found it to be too complicated, so I uninstalled it.

Here's the report you requested:

# AdwCleaner v2.102 - Logfile created 12/23/2012 at 15:26:06
# Updated 23/12/2012 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : Debbie - HOME
# Boot Mode : Normal
# Running from : C:\Users\Debbie\Desktop\AdwCleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****

Folder Deleted : C:\ProgramData\boost_interprocess

***** [Registry] *****

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7F6AFBF1-E065-4627-A2FD-810366367D01}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{7F6AFBF1-E065-4627-A2FD-810366367D01}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{7F6AFBF1-E065-4627-A2FD-810366367D01}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{7F6AFBF1-E065-4627-A2FD-810366367D01}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{7F6AFBF1-E065-4627-A2FD-810366367D01}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}


***** [Internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16457

[OK] Registry is clean.

-\\ Google Chrome v23.0.1271.97

File : C:\Users\Debbie\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[S2].txt - [1619 octets] - [23/12/2012 15:26:06]

########## EOF - C:\AdwCleaner[S2].txt - [1679 octets] ##########

#4 boopme

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Posted 23 December 2012 - 07:00 PM

I think MSE is better.
Is the temp file clean now?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Fhoosa

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Posted 23 December 2012 - 07:06 PM

I hate to report that it's still there...

What now...??? :unsure:

#6 boopme

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Posted 23 December 2012 - 07:16 PM

Ok sometimes a file gets in lockdown.

Use FileASSASSIN

Download it from the link there.
1.Start FileASSASSIN and select a file by dragging it onto the text area or select it using the (...) button.
2.Select a removal method from the list.
3.Click Execute and the removal process will commence.

Warning: Please use caution with FileASSASSIN as deleting critical system files may cause system errors.

In other words be sure to click on the correct file to remove.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Fhoosa

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Posted 23 December 2012 - 08:03 PM

Hello, again...

I'm having a real tough time with this...
I can't drag and drop or have the computer recognize the file...yet it's there.
What am I doing wrong...???

#8 boopme

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Posted 23 December 2012 - 08:10 PM

Are you the Adminisrator?
What is the operating System?


MiniToolBox
Please download MiniToolBox, save it to your desktop and run it.Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Fhoosa

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Posted 23 December 2012 - 08:44 PM

Hi...

Yes, I am the administrator...
I have Windows 7 Home Premium

And, here's the report:

MiniToolBox by Farbar Version: 25-11-2012
Ran by Debbie (administrator) on 23-12-2012 at 17:39:57
Running from "C:\Users\Debbie\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================




========================= IP Configuration: ================================

Atheros AR9285 802.11b/g/n WiFi Adapter = Wireless Network Connection (Connected)
Atheros AR8152 PCI-E Fast Ethernet Controller (NDIS 6.20) = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global defaultcurhoplimit=64


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Home
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.ca.comcast.net.

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 12-1B-B1-EF-4C-10
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : hsd1.ca.comcast.net.
Description . . . . . . . . . . . : Atheros AR9285 802.11b/g/n WiFi Adapter
Physical Address. . . . . . . . . : 00-1B-B1-EF-4C-10
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::78f0:984a:5060:9cf%14(Preferred)
IPv4 Address. . . . . . . . . . . : 10.0.0.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, December 23, 2012 5:07:16 PM
Lease Expires . . . . . . . . . . : Sunday, December 30, 2012 5:07:15 PM
Default Gateway . . . . . . . . . : 10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 318774193
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-42-80-14-78-2B-CB-E9-3C-DB
DNS Servers . . . . . . . . . . . : 75.75.75.75
75.75.76.76
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.ca.comcast.net.
Description . . . . . . . . . . . : Atheros AR8152 PCI-E Fast Ethernet Controller (NDIS 6.20)
Physical Address. . . . . . . . . : 78-2B-CB-E9-3C-DB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{040DF898-B7CE-4D80-AE2F-7C54448D2C93}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: cdns01.comcast.net
Address: 75.75.75.75

Name: google.com
Addresses: 2001:4860:4001:802::1009
74.125.224.32
74.125.224.40
74.125.224.41
74.125.224.46
74.125.224.37
74.125.224.35
74.125.224.39
74.125.224.36
74.125.224.34
74.125.224.38
74.125.224.33


Pinging google.com [74.125.224.67] with 32 bytes of data:
Reply from 74.125.224.67: bytes=32 time=22ms TTL=54
Reply from 74.125.224.67: bytes=32 time=24ms TTL=54

Ping statistics for 74.125.224.67:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 22ms, Maximum = 24ms, Average = 23ms
Server: cdns01.comcast.net
Address: 75.75.75.75

Name: yahoo.com
Addresses: 98.139.183.24
72.30.38.140
98.138.253.109


Pinging yahoo.com [72.30.38.140] with 32 bytes of data:
Reply from 72.30.38.140: bytes=32 time=24ms TTL=52
Reply from 72.30.38.140: bytes=32 time=24ms TTL=52

Ping statistics for 72.30.38.140:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 24ms, Maximum = 24ms, Average = 24ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time=8ms TTL=64
Reply from 127.0.0.1: bytes=32 time=3ms TTL=64

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 3ms, Maximum = 8ms, Average = 5ms
===========================================================================
Interface List
15...12 1b b1 ef 4c 10 ......Microsoft Virtual WiFi Miniport Adapter
14...00 1b b1 ef 4c 10 ......Atheros AR9285 802.11b/g/n WiFi Adapter
10...78 2b cb e9 3c db ......Atheros AR8152 PCI-E Fast Ethernet Controller (NDIS 6.20)
1...........................Software Loopback Interface 1
12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
11...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 10.0.0.1 10.0.0.3 25
10.0.0.0 255.255.255.0 On-link 10.0.0.3 281
10.0.0.3 255.255.255.255 On-link 10.0.0.3 281
10.0.0.255 255.255.255.255 On-link 10.0.0.3 281
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 10.0.0.3 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 10.0.0.3 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
14 281 fe80::/64 On-link
14 281 fe80::78f0:984a:5060:9cf/128
On-link
1 306 ff00::/8 On-link
14 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/17/2012 09:16:49 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16457 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: e80

Start Time: 01cddc7a2359d7d9

Termination Time: 31

Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Report Id:

Error: (12/17/2012 09:15:40 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16457 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: fac

Start Time: 01cddc79f8538aa4

Termination Time: 15

Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Report Id:

Error: (12/17/2012 09:14:26 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16457 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: e50

Start Time: 01cddc798b23a62d

Termination Time: 16

Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Report Id:

Error: (12/17/2012 09:11:24 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16457 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 11f8

Start Time: 01cddc77ae5d8103

Termination Time: 31

Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Report Id:

Error: (12/17/2012 08:58:04 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16457 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: e88

Start Time: 01cddc77825d43ea

Termination Time: 30

Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Report Id:

Error: (12/17/2012 08:56:50 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16457 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1cc

Start Time: 01cddc775d4bbfbd

Termination Time: 20

Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Report Id:

Error: (12/17/2012 08:55:48 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16457 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1318

Start Time: 01cddc76ebe35a95

Termination Time: 30

Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Report Id:

Error: (12/16/2012 10:58:01 AM) (Source: Application Hang) (User: )
Description: The program helppane.exe version 6.1.7600.16385 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1688

Start Time: 01cddbbf2255cb2c

Termination Time: 16

Application Path: C:\Windows\helppane.exe

Report Id: 78660f7c-47b2-11e2-9f8f-782bcbe93cdb

Error: (12/16/2012 10:31:01 AM) (Source: SophosUpdateManager) (User: )
Description: SophosComputerSecurityScanCouldn't authenticate user for resource with host server. URL was: http://dci.sophosupd.net/update/RECOMMENDEDSOPHOS

Error: (12/16/2012 10:31:01 AM) (Source: SophosUpdateManager) (User: )
Description: SophosComputerSecurityScanCouldn't authenticate user for resource with host server. URL was: http://dci.sophosupd.com/update/RECOMMENDEDSOPHOS


System errors:
=============
Error: (12/23/2012 05:17:34 PM) (Source: Service Control Manager) (User: )
Description: The Windows Font Cache Service service failed to start due to the following error:
%%1083

Error: (12/23/2012 05:16:17 PM) (Source: Service Control Manager) (User: )
Description: The Windows Font Cache Service service failed to start due to the following error:
%%1083

Error: (12/23/2012 05:13:41 PM) (Source: Service Control Manager) (User: )
Description: The Windows Font Cache Service service failed to start due to the following error:
%%1083

Error: (12/23/2012 04:47:40 PM) (Source: Service Control Manager) (User: )
Description: The Windows Font Cache Service service failed to start due to the following error:
%%1083

Error: (12/23/2012 04:31:30 PM) (Source: Service Control Manager) (User: )
Description: The Windows Font Cache Service service failed to start due to the following error:
%%1083

Error: (12/23/2012 04:30:12 PM) (Source: Service Control Manager) (User: )
Description: The Windows Font Cache Service service failed to start due to the following error:
%%1083

Error: (12/23/2012 04:02:45 PM) (Source: Service Control Manager) (User: )
Description: The Windows Font Cache Service service failed to start due to the following error:
%%1083

Error: (12/23/2012 03:34:49 PM) (Source: Service Control Manager) (User: )
Description: The Windows Font Cache Service service failed to start due to the following error:
%%1083

Error: (12/23/2012 03:33:53 PM) (Source: Service Control Manager) (User: )
Description: The Windows Font Cache Service service failed to start due to the following error:
%%1083

Error: (12/23/2012 03:30:06 PM) (Source: Service Control Manager) (User: )
Description: The Adobe Acrobat Update Service service terminated unexpectedly. It has done this 1 time(s).


Microsoft Office Sessions:
=========================
Error: (12/17/2012 09:16:49 AM) (Source: Application Hang)(User: )
Description: iexplore.exe9.0.8112.16457e8001cddc7a2359d7d931C:\Program Files (x86)\Internet Explorer\iexplore.exe

Error: (12/17/2012 09:15:40 AM) (Source: Application Hang)(User: )
Description: iexplore.exe9.0.8112.16457fac01cddc79f8538aa415C:\Program Files (x86)\Internet Explorer\iexplore.exe

Error: (12/17/2012 09:14:26 AM) (Source: Application Hang)(User: )
Description: iexplore.exe9.0.8112.16457e5001cddc798b23a62d16C:\Program Files (x86)\Internet Explorer\iexplore.exe

Error: (12/17/2012 09:11:24 AM) (Source: Application Hang)(User: )
Description: iexplore.exe9.0.8112.1645711f801cddc77ae5d810331C:\Program Files (x86)\Internet Explorer\iexplore.exe

Error: (12/17/2012 08:58:04 AM) (Source: Application Hang)(User: )
Description: iexplore.exe9.0.8112.16457e8801cddc77825d43ea30C:\Program Files (x86)\Internet Explorer\iexplore.exe

Error: (12/17/2012 08:56:50 AM) (Source: Application Hang)(User: )
Description: iexplore.exe9.0.8112.164571cc01cddc775d4bbfbd20C:\Program Files (x86)\Internet Explorer\iexplore.exe

Error: (12/17/2012 08:55:48 AM) (Source: Application Hang)(User: )
Description: iexplore.exe9.0.8112.16457131801cddc76ebe35a9530C:\Program Files (x86)\Internet Explorer\iexplore.exe

Error: (12/16/2012 10:58:01 AM) (Source: Application Hang)(User: )
Description: helppane.exe6.1.7600.16385168801cddbbf2255cb2c16C:\Windows\helppane.exe78660f7c-47b2-11e2-9f8f-782bcbe93cdb

Error: (12/16/2012 10:31:01 AM) (Source: SophosUpdateManager)(User: )
Description: SophosComputerSecurityScanCouldn't authenticate user for resource with host server. URL was: http://dci.sophosupd.net/update/RECOMMENDEDSOPHOS

Error: (12/16/2012 10:31:01 AM) (Source: SophosUpdateManager)(User: )
Description: SophosComputerSecurityScanCouldn't authenticate user for resource with host server. URL was: http://dci.sophosupd.com/update/RECOMMENDEDSOPHOS


CodeIntegrity Errors:
===================================
Date: 2012-12-15 13:28:11.725
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2012-12-15 13:28:11.694
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2012-12-14 19:56:09.289
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Bitdefender\Bitdefender 2013\active virus control\Avc3_00171_002\avcuf64.dll because the set of per-page image hashes could not be found on the system.

Date: 2012-12-14 19:50:12.394
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Bitdefender\Bitdefender 2013\active virus control\Avc3_00171_002\avcuf64.dll because the set of per-page image hashes could not be found on the system.

Date: 2012-12-14 19:21:29.011
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Bitdefender\Bitdefender 2013\active virus control\Avc3_00171_002\avcuf64.dll because the set of per-page image hashes could not be found on the system.

Date: 2012-12-14 18:26:01.902
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Bitdefender\Bitdefender 2013\active virus control\Avc3_00171_002\avcuf64.dll because the set of per-page image hashes could not be found on the system.

Date: 2012-12-14 18:19:34.305
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Bitdefender\Bitdefender 2013\active virus control\Avc3_00171_002\avcuf64.dll because the set of per-page image hashes could not be found on the system.

Date: 2012-12-14 17:58:46.176
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Bitdefender\Bitdefender 2013\active virus control\Avc3_00171_002\avcuf64.dll because the set of per-page image hashes could not be found on the system.

Date: 2012-12-14 17:47:41.033
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Bitdefender\Bitdefender 2013\active virus control\Avc3_00171_002\avcuf64.dll because the set of per-page image hashes could not be found on the system.

Date: 2012-12-14 17:46:23.101
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Bitdefender\Bitdefender 2013\active virus control\Avc3_00171_002\avcuf64.dll because the set of per-page image hashes could not be found on the system.

=========================== Installed Programs ============================

7-Zip 4.65
Adobe Flash Player 11 ActiveX (Version: 11.5.502.135)
Adobe Flash Player 11 Plugin (Version: 11.5.502.135)
Adobe Reader X (10.1.4) (Version: 10.1.4)
Adobe Shockwave Player 11.6 (Version: 11.6.4.634)
Advanced Audio FX Engine (Version: 1.12.05)
Arizona Rose and the Pirates Riddles (Version: 1.0.0)
Atheros Client Installation Program (Version: 9.0)
Awakening 4- The Skyward Castle CE (Version: Final)
BitComet 1.32 (Version: 1.32)
BitComet 1.34 64-bit (Version: 1.34)
Bitdefender 60-Second Virus Scanner (Version: 1.0.1.392)
BitTorrent (Version: 7.6.1)
Christmas Wonderland 3 (Version: Final)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
CorelDRAW Graphics Suite X6 - Capture (Version: 16.0)
CorelDRAW Graphics Suite X6 - Common (Version: 16.0)
CorelDRAW Graphics Suite X6 - Connect (Version: 16.0)
CorelDRAW Graphics Suite X6 - Custom Data (Version: 16.0)
CorelDRAW Graphics Suite X6 - Draw (Version: 16.0)
CorelDRAW Graphics Suite X6 - EN (Version: 16.0)
CorelDRAW Graphics Suite X6 - Filters (Version: 16.0)
CorelDRAW Graphics Suite X6 - FontNav (Version: 16.0)
CorelDRAW Graphics Suite X6 - IPM (Version: 16.0)
CorelDRAW Graphics Suite X6 - PHOTO-PAINT (Version: 16.0)
CorelDRAW Graphics Suite X6 - Photozoom Plugin (Version: 16.0)
CorelDRAW Graphics Suite X6 - Redist (Version: 16.0)
CorelDRAW Graphics Suite X6 - Setup Files (Version: 16.0)
CorelDRAW Graphics Suite X6 - VBA (Version: 16.0)
CorelDRAW Graphics Suite X6 - VideoBrowser (Version: 16.0)
CorelDRAW Graphics Suite X6 - VSTA (Version: 16.0)
CorelDRAW Graphics Suite X6 - Writing Tools (Version: 16.0)
CorelDRAW Graphics Suite X6 (Version: 16.0)
Cozi (Version: 1.0.4323.24051)
Cruel Games Red Riding Hood (Version: Final)
D3DX10 (Version: 15.4.2368.0902)
Dell DataSafe Local Backup - Support Software (Version: 9.4.60)
Dell DataSafe Local Backup (Version: 9.4.60)
Dell DataSafe Online (Version: 1.2.0014)
Dell Dock (Version: 2.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Home Systems Service Agreement (Version: 2.0.0)
Dell Perks Webslice IE8 (Version: 8.0)
Dell Product Registration (Version: 1.0.6)
Dell Support Center (Version: 3.1.5907.39)
Dell Touchpad (Version: 7.1107.101.209)
Dell Webcam Central (Version: 1.40.05)
Fairly Twisted Tales - The Price Of A Rose with Guide (Version: 1.0)
Fairy Tale Mysteries - The Puppet Thief CE (Version: Final)
FileASSASSIN (Version: 1.06)
FlipShare (Version: 5.8.11.0)
GIMP 2.8.2 (Version: 2.8.2)
Google Chrome (Version: 23.0.1271.97)
Google Talk Plugin (Version: 3.10.2.10212)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.4.3607.2246)
Google Update Helper (Version: 1.3.21.123)
Haunted Legends 3- The Undertaker Collector's Edition (Version: Final)
Inkscape 0.48.2 (Version: 0.48.2)
Intel® Control Center (Version: 1.2.1.1007)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.2302)
Intel® Rapid Storage Technology (Version: 9.6.4.1002)
Internet TV for Windows Media Center (Version: 4.2.2.0)
Java 7 Update 9 (64-bit) (Version: 7.0.90)
Java 7 Update 9 (Version: 7.0.90)
Java Auto Updater (Version: 2.1.9.0)
Junk Mail filter update (Version: 15.4.3502.0922)
K-Lite Mega Codec Pack 9.4.0 (Version: 9.4.0)
Live! Cam Avatar Creator (Version: 4.6.3009.1)
Malwarebytes Anti-Malware version 1.65.1.1000 (Version: 1.65.1.1000)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft IntelliPoint 8.2 (Version: 8.20.468.0)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft Security Client (Version: 4.1.0522.0)
Microsoft Security Essentials (Version: 4.1.522.0)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual Basic for Applications 7.1 (x86) (Version: 7.1.00.00)
Microsoft Visual Basic for Applications 7.1 (x86) English (Version: 7.1.0.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual Studio Tools for Applications 2.0 - ENU (Version: 9.0.30729)
Microsoft Visual Studio Tools for Applications 2.0 Runtime (Version: 9.0.30729)
Morphyre
MpcStar 5.4 (Version: 5.4)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Mysteries of the Mind - Coma Collectors Edition (Version: Final)
Mystery Heritage - Sign of the Spirit Collector's Edition (Version: Final)
OpenAL
PrintMaster 2012 Platinum (Version: 4.0.0.230)
Quickset64 (Version: 10.06.02)
Reality Show - Fatal Shot CE (Version: 1.0)
Realtek High Definition Audio Driver (Version: 6.0.1.6136)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30109)
Roxio Burn (Version: 1.01)
Shadows - Price for Our Sins (Version: 1.0)
Skype Toolbars (Version: 1.0.4051)
Skype™ 5.10 (Version: 5.10.116)
Sophos Computer Security Scan (Version: 1.1.0.405)
Sophos Virus Removal Tool (Version: 2.2)
Spybot - Search & Destroy (Version: 1.6.2)
SpywareBlaster 4.6 (Version: 4.6.0)
swMSM (Version: 12.0.0.1)
Tales of Sorrow - Strawsbrough Town (Version: Final)
Tales of Terror - Crimson Dawn With Guide [Updated] (Version: Final)
The Beast of Lycan Isle Collector's Edition (Version: Final)
The Missing 2.Island of Lost Ships FINAL (Version: FINAL)
The Torment of Whitewall Collector's Edition (Version: Final)
TuneUp Utilities Language Pack (en-US) (Version: 13.0.2020.14)
Unfinished Tales - Illicit Love Collectors Edition (Version: Final)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update Installer for WildTangent Games App
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
Veetle TV (Version: 0.9.19)
VLC media player 2.0.4 (Version: 2.0.4)
Winamp (Version: 5.63 )
Winamp Detector Plug-in (Version: 1.0.0.1)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
WinRAR 4.11 (64-bit) (Version: 4.11.0)
Wise Care 365 version 2.09 (Version: 2.09)
Wise Registry Cleaner 7.55
Witch Hunters - Stolen Beauty CE Updated (Version: Final)
Zodiac Prophecies - The Serpent Bearer With Guide (Version: Final)

========================= Memory info: ===================================

Percentage of memory in use: 49%
Total physical RAM: 3034.36 MB
Available physical RAM: 1527 MB
Total Pagefile: 7583.55 MB
Available Pagefile: 5756.79 MB
Total Virtual: 4095.88 MB
Available Virtual: 3964.43 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:283.34 GB) (Free:203.85 GB) NTFS

========================= Users: ========================================

User accounts for \\HOME

Administrator Debbie Guest


**** End of log ****

#10 boopme

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Posted 23 December 2012 - 08:53 PM

remove this thru Control Panel/uninstall

Bitdefender 60-Second Virus Scanner (Version: 1.0.1.392)
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 Fhoosa

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Posted 23 December 2012 - 10:14 PM

Ok, I uninstalled the program...

#12 boopme

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Posted 24 December 2012 - 02:24 PM

All should be OK now...
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 Fhoosa

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Posted 24 December 2012 - 07:35 PM

Hey...

It still seems to be working ok...
What should I do about the temp file that I can't delete...???

If I don't hear from you before hand, hope you have a "Merry Christmas"... :santa:

#14 boopme

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Posted 24 December 2012 - 07:57 PM

Hi Fhoosa.. what we need to do is repost in a new topic named cannot remove a cookie.
It's not a threat but we need to use a tool we do not use in this forum.

Post this info
Name: cookie:debbie@www.bitdefender
Internet Address: Cookie:debbie@www.bitfender.com/
Type: Text Document
Size: 1 kb
Expires: 12/14/2013 5:40 pm

This link back to here
http://www.bleepingcomputer.com/forums/topic479468.html/page__pid__2929638#top


Now go here here and Do steps 6&7
Preparation Guide


It won't take much after that....

Merry Christmas :santa:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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