Hi, Welcome to BC.
Please post more info about what Trend Micro is finding. The file or infection may prove to be very helpful.
Lets try to do run a few programs.
Double-click on the RKill desktop icon to run the tool.
If using Vista or Win. 7, right-click on it and Run As Administrator.
A black DOS box will show and then disappear (wait for it to go away). This is normal and indicates the tool ran successfully.
If not, delete the file, then download and use the one provided in Link 2.
If the tool does not run, please let me know. Or if it seems to have taken to long.
Do not reboot the computer until you have run the applications listed below, otherwise you will have to run Rkill again.
Post the log that Rkill makes, on your desktop, in your next post.
Please Download Malwarebytes
Update Malwarebytes via the update tab.
Run a full scan
When the scan finnishes please select Remove Selected and make sure all of the boxs are checked
Please post the results
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to
include the top portion which shows MBAM's database version and your operating system.
Please Download Tdsskiller
Click on Change Parameters
Put a check in the box of Detect TDLFS file system
When it is finished the utility outputs a list of detected objects with descriptions:
The utility automatically selects an action (Cure or Delete) for malicious objects and asks you what to do with suspicious objects (Skip, by default)
Just stick with the default options and click Continue
If it wants to reboot please allow it to do so and let me know
Click on Report and post the contents of the text file that will open
By default, the utility outputs the log into system disk (it is usually the disk where the operating system is installed, C:\) root folder. The Log will have a name like: TDSSKiller.Version_Date_Time_log.txt.
Please let me know how this goes. If you cant run the Rkill try MBAM. If both fail you don't nee to try the others just let me know.