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Is it our Internet Service or Router going bad?

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#1 luvs2surf


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Posted 22 December 2012 - 09:40 PM

We currently have 2 laptops and 1 printer connected to the internet via a wireless 2wire dsl router through Windstream phone service.

A few nights ago our internet started getting really slow, then it didn't want to connect at all. Now, it is Extremely slow, doesn't want to load (especially pictures or icons), and freezes up. Now the strange thing is that the service provider told us its our router...however, last night in the early morning hours of around 3-5 a.m. It was working really good on my mom's laptop.

She has a Toshiba laptop with windows Vista and I have a Dell laptop with Windows 7, but it messes up on both of our computers, though hers moreso.
She uses Internet Explorer 9 and I use Mozilla Firefox, but it affects both web browsers.

We have tried re-setting the router, system restore, clearing the cache/cookie/web browser, resetting the IE settings, etc. Nothing is helping.

Could it be our Windstream service provider since it worked great early in the morning or could someone be using our wireless and slowing it down,etc?

Any help will be highly appreciated.

Edited by luvs2surf, 22 December 2012 - 11:21 PM.

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#2 Sneakycyber


    Network Engineer

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Posted 26 December 2012 - 07:29 PM

What level connection do you have (I think its 3,6,12 Mbps)? Can you do a Speed Test and post the results.
Chad Mockensturm 
Network Engineer
Certified CompTia Network +, A +

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