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unknown software execption(0xc00000FD


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#1 intaki

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Posted 22 December 2012 - 02:47 PM

Peace:
When shutting down my Dell gx260-windows xp- home computer the error message Iexplore.exe--unknown software exception (0x00000FD) at location 0x00dcd25e.I think there are 2 exceptions of this type. Could anyone tell me how to remove this unknown software?aki

Edited by hamluis, 25 December 2012 - 11:08 AM.
Moved from XP to Am I Infected - Hamluis.


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#2 hamluis

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Posted 22 December 2012 - 02:58 PM

Let's gather some data befoe suggesting anything :).

Please download MiniToolBox , save it to your desktop and run it.

Checkmark the following checkboxes:
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.

Click Go and paste the content into your next post.

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 .

Louis

#3 intaki

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Posted 23 December 2012 - 04:42 PM

Peace:
MiniToolBox by Farbar Version: 25-11-2012
Ran by Joaquim (administrator) on 23-12-2012 at 15:46:09
Running from "C:\Documents and Settings\Joaquim\Desktop"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/23/2012 03:33:26 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (12/23/2012 03:33:25 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (12/22/2012 02:25:12 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (12/22/2012 02:24:13 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (12/22/2012 11:45:02 AM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (12/20/2012 01:51:58 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (12/19/2012 08:49:16 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (12/19/2012 07:29:19 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (12/19/2012 07:28:46 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (12/19/2012 07:28:45 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


System errors:
=============
Error: (12/23/2012 02:45:33 PM) (Source: Service Control Manager) (User: )
Description: The Adobe Flash Player Update Service service failed to start due to the following error:
%%1053

Error: (12/23/2012 02:45:33 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Adobe Flash Player Update Service service to connect.

Error: (12/21/2012 09:16:28 AM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 14 minutes.
NtpClient has no source of accurate time.

Error: (12/21/2012 09:16:28 AM) (Source: W32Time) (User: )
Description: Time Provider NtpClient: An error occurred during DNS lookup of the manually
configured peer 'time-a.nist.gov,0x1'. NtpClient will try the DNS lookup again in 15
minutes.
The error was: A socket operation was attempted to an unreachable host. (0x80072751)

Error: (12/20/2012 09:14:43 PM) (Source: Service Control Manager) (User: )
Description: The lxdeCATSCustConnectService service failed to start due to the following error:
%%1053

Error: (12/20/2012 09:14:43 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the lxdeCATSCustConnectService service to connect.

Error: (12/20/2012 09:13:17 PM) (Source: 0) (User: )
Description: \Device\CdRom0

Error: (12/20/2012 09:13:11 PM) (Source: 0) (User: )
Description: \Device\CdRom0

Error: (12/20/2012 09:13:05 PM) (Source: 0) (User: )
Description: \Device\CdRom0

Error: (12/20/2012 09:12:58 PM) (Source: 0) (User: )
Description: \Device\CdRom0


Microsoft Office Sessions:
=========================
Error: (12/23/2012 03:33:26 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (12/23/2012 03:33:25 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (12/22/2012 02:25:12 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (12/22/2012 02:24:13 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (12/22/2012 11:45:02 AM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (12/20/2012 01:51:58 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (12/19/2012 08:49:16 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (12/19/2012 07:29:19 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (12/19/2012 07:28:46 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (12/19/2012 07:28:45 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000


=========================== Installed Programs ============================

7-Zip 4.65
ABBYY FineReader 6.0 Sprint (Version: 6.00.1990.41618)
Adobe Flash Player 11 ActiveX (Version: 11.5.502.135)
Adobe Flash Player 11 Plugin (Version: 11.5.502.135)
Adobe Reader X (10.1.4) (Version: 10.1.4)
Akamai NetSession Interface
COMODO Internet Security (Version: 5.10.31649.2253)
Dell System Detect (Version: 3.3.2.1)
DriverUpdate (Version: 2.2.24471)
Free Easy Burner V 5.1 (Version: 5.1.0.0)
Free PDF to Word Doc Converter v1.1 (Version: 1.1)
Intel® PRO Ethernet Adapter and Software
Lexmark 4800 Series
Lexmark Fax Solutions
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)
Microsoft VC9 runtime libraries (Version: 2.0.0)
Norton AntiVirus (Version: 19.9.0.9)
PDFCreator (Version: 1.2.0)
Produtools Manuals 2.1 Toolbar (Version: 6.9.0.16)
RadioRage Toolbar
Search-Results Toolbar (Version: 1.0.0.12)
SoundMAX
Speccy (Version: 1.19)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB898461) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)

========================= Memory info: ===================================

Percentage of memory in use: 80%
Total physical RAM: 510.99 MB
Available physical RAM: 98.03 MB
Total Pagefile: 864.57 MB
Available Pagefile: 358.38 MB
Total Virtual: 2047.88 MB
Available Virtual: 1994.89 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:18.64 GB) (Free:8.47 GB) NTFS
4 Drive e: © (Removable) (Total:3.65 GB) (Free:2.65 GB) FAT32

========================= Users: ========================================

User accounts for \\INTAKI

Administrator Guest HelpAssistant
Joaquim SUPPORT_388945a0


**** End of log ****

http://speccy.piriform.com/results/SpSbNbtMWBhcVimFboR4ndh

Edited by intaki, 23 December 2012 - 04:57 PM.


#4 hamluis

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Posted 24 December 2012 - 07:25 AM

You have 2 AV programs installed Norton anc Comodo.

Such generally produces problems, please uninstall one...reboot, then run chkdsk /r command.

Start/Run...type chkdsk /r and hit Enter. Type Y in new screen, hit Enter. Reboot the system, the command will execute before booting into Windows.

I slso suggest that you uninstall the Glary Search Results Toolbar.

After the above, let us know how the system is.

<<Total physical RAM: 510.99 MB>>

That's a minimal amount of RAM, IMO.

Louis

#5 intaki

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Posted 24 December 2012 - 10:33 AM

Peace: Thanks loads! No unknown software error messages pop up when shutting down.
This machine can take up to 4GB RAM, and I shall install as soon as I can get the modules. aki

#6 hamluis

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Posted 24 December 2012 - 11:35 AM

:thumbup2: , happy computing :).

Louis

#7 rotor123

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Posted 24 December 2012 - 03:15 PM

Just one point of Information. Running Normal XP anything of 3Gb of memory and the extra will be wasted. To use 4Gb you would have to be running the rarely used 64Bit of XP.

Happy Holidays
Roger

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#8 intaki

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Posted 24 December 2012 - 03:31 PM

Peace:
All was ok until I deleted the search toolbar then all hell broke loose. System went down. Message says SYSTEM32\CONFIG\SYSTEM is missing or corrupt. Use setup disk to start repair.
I have a disk for windows xp home and will try this.
I should have left well enough alone!
I also installed a 1G memory stick in slot 1. But took it out.aki

#9 hamluis

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Posted 24 December 2012 - 04:45 PM

You mean...you uninstalled the toolbar via Add/Remove Programs?

Louis

#10 intaki

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Posted 24 December 2012 - 08:18 PM

Peace:
Yes, I removed the toolbar by add+remove. I also had the rogue "RadioRage" which was uninstalled. Also, deleted it from C drive.
The system was fine until reboot.Then all went crazy
When I tried to use the Operating system CD it asked for aplications which I don't have ie:DVDplay.exe. And about 3. More. Now I can't connect to the internet. Also, they won't let me register the software. Its legal. Any thing I can do? I have no intensions of giving up at this point, even if I install a different hard drive. I have an extra with XPpro on it. I have become addicted to computers. Aki

#11 hamluis

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Posted 25 December 2012 - 11:07 AM

Topic moved to Am I Infected forum.

Louis

#12 boopme

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Posted 25 December 2012 - 06:17 PM

Hello can you perfom a system restore to a date prior to all this and see if you have a connection..

Windows XP System Restore Guide

OR For the connection try these...

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.
Click the Connections tab and click the LAN settings option.
Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.


Now check if the internet is working again.

Now run these,please.
Please download Rkill by Grinler and save it to your desktop.Link 1
Link 2
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Do not reboot the computer, you will need to run the application again.


Please Download TDSSkiller
Launch it.
Click on change parameters-Select TDLFS file system
Click on "Scan".
Please post the LOG report(log file should be in your C drive)

Do not change the default options on scan results



Please download Malwarebytes Anti-Malware Posted Image and save it to your desktop.
  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet and double-click on the renamed file to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in FAQ Section A: 4. Issues.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When the scan is complete, click OK, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

-- Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, use Malwarebytes Chameleon and follow the onscreen instructions. The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).

Edited by boopme, 25 December 2012 - 06:22 PM.

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