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Problem installing driver for network adapter


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3 replies to this topic

#1 richierein

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Posted 21 December 2012 - 11:31 AM

I just installed Windows 7 on an Acer Aspire 7551. The internal wireless network adapter does not appear in the device manager. So I am using an external USB wireless adapter until I get the internal one to work. I tried to contact Acer but if the system is out of warranty, you can drop dead for all they care. I went to their support website and downloaded a driver for 'Wireless LAN Driver'. They have two different vendors. I chose Broadcom. It downloaded a zip file and I don't know how to install it. Can someone help me?

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#2 hamluis

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Posted 21 December 2012 - 05:12 PM

http://support.acer.com/product/default.aspx?modelId=2237

"Need to know the hardware on your system to choose the right driver? Download Hardware Vendor Detection Utility ." Quote at top of webpage.

I see 4 wireless drivers offered...2 seem to be original, while the other two are updated versions.

In such a case, I would take the earlier pair, one Broadcom and one Atheros. I would try installing one and see if the WLAN works. If not, uninstall that driver, using Device Manager...and then try the other.

If a driver comes in .zip format, first thing you have to do is double-click the zip fil and extract the bundle of files in it. One of those will be an "install", "setup" or self-extracting .exe file. Clicking on the appropriate file should install the drivers for the device.

Louis

#3 richierein

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Posted 21 December 2012 - 09:59 PM

Will the device show up in the Device Manager if there is no driver installed? Under 'Network adapters' the only item I
see is my external USB adapter. When happened to the built-in internal adapter?

Addendum: I answered my own question by following your instructions. Broadcom did not work but Atheros did. Thank you very much.

Edited by richierein, 22 December 2012 - 12:38 AM.


#4 hamluis

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Posted 23 December 2012 - 12:34 PM

:thumbup2: , happy computing :).

Louis




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