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Internet Access Problem For Client's Computer


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#1 Animas Computer Services

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Posted 26 March 2006 - 01:43 AM

Hi All,

I have a client that's computer - Sony Vaio desktop running Win XP - is apparently suffering from some sort of spyware infestation that has broken his internet access. He has a DSL connection and cannot even reach his DSL router by IP address. The problem is very similiar to another PC that Icleaned that had been infected w/newDotnet. I was able to fix the damage done by newDotnet in that case using LSP Fix. I ran LSP Fix on this client's PC but it didn't find anything wrong. I also ran winsockfix but that didn't correct the problem. When he initially suspected he had an infestation, he went out and purchased webroot spysweeper. He said it found a couple of things and apparently cleaned them. I think that whatever spysweeper removed is what's done the damage to his IP stack but am not sure how fix at this point. We know his DSL router is good because he is able to wire his laptop to it and connect just fine. Any insight into how to fix would be greatly appreciated. TIA...

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#2 acklan

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Posted 26 March 2006 - 01:05 PM

Have you tried to delete and reinstall the NIC in the Device Manager? Delete, boot and install when prompted.
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#3 Animas Computer Services

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Posted 26 March 2006 - 06:08 PM

I'm suppose to go back Tuesday to possibly re-install Windows. I'll give this a shot first.

#4 Animas Computer Services

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Posted 30 March 2006 - 07:01 PM

Well, deleting the NIC and rebooting didn't do it so we ran the Sony re-install and everything is now working regarding his internet connection.




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