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Removing unauthorized access?


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#1 lrcombs

lrcombs

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Posted 19 December 2012 - 08:05 PM

Hello. I am new to the forum and not tech savvy, and I am doing my best to describe the problem. Thank you in advance for your time and consideration. Here goes.

Today I received an email in my Outlook from a friend that said "What do you think about this?" and a link to a supposed MSNBC article regarding top 10 jobs. I am a dope and clicked on it. Yes, I know I am a dope.

Once I clicked on the link, something was activated and that email from my friend sent out the "What do you think about this?" email to everyone in my address book. I have 3 yahoo accounts that I have emailed from the original Outlook account. All three yahoo accounts also began sending the "What do you think?" email to everyone in each address book.

I immediately changed my passwords twice for each of the Yahoo accounts. One of the Yahoo accounts would only receive but not send email. The other two worked fine.

My husband ran Malware Bytes and it came back clean.

I called Yahoo for help so that they could help me fix the problem with the Yahoo account where I couldn't send. I gave the Yahoo representative access to my computer and he ran diagnostics. He showed me that the diagnostics revealed that I have an unauthorized user on my network (my computer is plugged directly into the cable and is not wireless). He knows it is an unauthorized user because some of the IP addresses were alphanumeric which means the unauthorized user is not in the US. Does this sound right? I believe he said I also have a keylogger activated on my network.

The Yahoo rep said that he can't remove the unauthorized access and said I needed level 2 technician who is a microsoft certified anti-hacking specialist. He asked if I knew one and I said I didn't think so. He referred me to PC Care Experts. He said that it would take them 45 - 60 minutes to fix the system and then it would take him 48 hours to fix my email. Cost is $199.

I asked him if my mac laptop was affected given that I do not have a wireless network and surf off of a neighbor's wireless instead. He said that the Mac was not affected. Later he changed his opinion and said that if I open any yahoo email account on my mac using another person's wireless network that my laptop would be affected and the other person's network and all of their computers would be affected too. Is this possible?

Finally, I told him I would find my own level 2 anti-hacking specialist and he had a lot of resistance to that. He made it sound as if only PC Care Experts could save my computers. Is that true?

Since all of that, my yahoo email account is able to send email again.

So, does it sound like I have unauthorized access to my computer? If so, what do you recommend I do? Can I remove it myself and if so, how?

Thank you so much. About 2 years ago you all pulled my husband out of a jam and he wanted to about kiss you all. Hopefully I can have the same success.

Best,

Laura

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