Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Rootkit.boot.pihar.b


  • This topic is locked This topic is locked
8 replies to this topic

#1 Andy N.

Andy N.

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:10:59 PM

Posted 19 December 2012 - 06:52 PM

I have run MBAM and TDSSKiller, TDSSKiller finds the rootkit and attempts to remove it, it says that it needs to reboot in order to completely remove the threat. This is where my problem comes in. My computer won't shut down.

It stops on "The Computer is shutting down" and stays. I can move the mouse but not ctrl+alt+del. I've let the computer sit for 12+ hours in this state and it doesn't change.

Please help.


DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 10.5.1
Run by Owner at 18:47:17 on 2012-12-19
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1791.1173 [GMT -5:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
.
============== Running Processes ================
.
C:\WINDOWS\system32\nvsvc32.exe
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcAppFlt.exe
C:\Program Files\Oracle\JavaFX 2.1 Runtime\bin\jqs.exe
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcIp.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Microsoft Security Client\msseces.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Business-in-a-Box\BIBLauncher.exe
C:\Program Files\Safari\Safari.exe
c:\Program Files\Microsoft Security Client\MpCmdRun.exe
C:\Program Files\Common Files\Apple\Apple Application Support\WebKit2WebProcess.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k HPService
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\svchost.exe -k imgsvc
.
============== Pseudo HJT Report ===============
.
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\oracle\javafx 2.1 runtime\bin\ssv.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\oracle\javafx 2.1 runtime\bin\jp2ssv.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [BIBLauncher] c:\program files\business-in-a-box\BIBLauncher.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [nwiz] nwiz.exe /installquiet
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRunOnce: [96559F69-6C38-44DA-8292-064F15217D0F] cmd.exe /C start /D "c:\docume~1\owner\locals~1\Temp" /B 96559F69-6C38-44DA-8292-064F15217D0F.exe -postboot
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
dRunOnce: [nltide_2] regsvr32 /s /n /i:U shell32
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{133F2AFC-4167-4029-8489-5D8BD33FA617} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{CF07E508-31A6-4434-B769-5FAB526C41DE} : DHCPNameServer = 192.168.1.1
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\wpdshserviceobj.dll
.
============= SERVICES / DRIVERS ===============
.
R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2012-8-30 193552]
R1 MpKslb414f8fe;MpKslb414f8fe;c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition

updates\{6f211410-c88c-4e62-91e7-a95d468d91dc}\MpKslb414f8fe.sys [2012-12-19 29904]
S0 39832428;39832428;c:\windows\system32\drivers\71518725.sys --> c:\windows\system32\drivers\71518725.sys [?]
S3 Ambfilt;Ambfilt;c:\windows\system32\drivers\Ambfilt.sys [2011-3-5 1691480]
S3 swg3kser00;Sierra Wireless QMI USB Device for Legacy Serial Communication;c:\windows\system32\drivers\swg3kser00.sys [2012-7-2 215552]
S3 swiwdmbx;Sierra Wireless USB Bus Service;c:\windows\system32\drivers\swiwdmbx.sys [2012-7-2 83968]
S3 SWNC8UA3;Sierra Wireless MUX NDIS Driver (UMTSA3);c:\windows\system32\drivers\swnc8ua3.sys [2012-7-2 208128]
.
=============== Created Last 30 ================
.
2012-12-19 23:46:21 177496 ----a-w- c:\windows\system32\drivers\87778994.sys
2012-12-19 23:31:40 60872 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition

updates\{6f211410-c88c-4e62-91e7-a95d468d91dc}\offreg.dll
2012-12-19 23:30:57 29904 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition

updates\{6f211410-c88c-4e62-91e7-a95d468d91dc}\MpKslb414f8fe.sys
2012-12-19 23:02:13 -------- d-----w- c:\windows\system32\NtmsData
2012-12-19 22:47:44 -------- d-----w- c:\program files\CCleaner
2012-12-17 22:01:13 6812136 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition

updates\{6f211410-c88c-4e62-91e7-a95d468d91dc}\mpengine.dll
2012-12-06 01:52:40 6812136 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition

updates\backup\mpengine.dll
2012-12-06 00:18:44 221184 ----a-w- c:\windows\system32\wmpns.dll
2012-12-06 00:09:50 -------- d-----w- C:\TDSSKiller_Quarantine
2012-12-05 23:50:54 -------- d-----w- C:\9578f2112b29ed0619fe75ce1e72
2012-12-05 23:18:02 -------- d-----w- c:\program files\Microsoft Security Client
2012-12-05 23:17:54 -------- d-----w- C:\3b51cf075fd0a2ac00ec4be2
2012-12-05 23:15:27 -------- d-----w- c:\documents and settings\owner\application data\Malwarebytes
2012-12-05 23:15:07 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2012-12-05 23:15:05 22856 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-12-05 23:15:05 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
.
==================== Find3M ====================
.
.
============= FINISH: 18:48:28.06 ===============

BC AdBot (Login to Remove)

 


#2 Andy N.

Andy N.
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:10:59 PM

Posted 19 December 2012 - 06:55 PM

Also, I cannot boot into safe mode. It just reboots after the flood of text.

#3 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:11:59 PM

Posted 20 December 2012 - 03:20 PM

Greetings and Welcome to The Forums!!

My name is Gringo and I'll be glad to help you with your malware problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.




These are the programs I would like you to run next, if you have any problems with these just skip it and run the next one.

-Security Check-

  • Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

-AdwCleaner-

  • Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

--RogueKiller--

  • Download & SAVE to your Desktop RogueKiller or from here
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller+

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 Andy N.

Andy N.
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:10:59 PM

Posted 20 December 2012 - 08:02 PM

Thanks so much for your help. It's greatly appreciated. I wasn't able to run RogueKiller as it forces my computer to shut down. It listed 4-5 items in the Processes tab and then the computer shut of. I tried running it again after I booted, this time it shut down during the prescan.

Here are the other two logs though:


Results of screen317's Security Check version 0.99.56
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.65.1.1000
CCleaner
JavaFX 2.1.1
Java™ 6 Update 31
Java™ 7 Update 5
Java version out of Date!
Adobe Flash Player 11.3.300.265
Adobe Reader 10.1.2 Adobe Reader out of Date!
Mozilla Firefox 16.0.1 Firefox out of Date!
Google Chrome 18.0.1025.162
````````Process Check: objlist.exe by Laurent````````
Microsoft Security Essentials msseces.exe
Windows Defender MSMpEng.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C::
````````````````````End of Log``````````````````````

# AdwCleaner v2.101 - Logfile created 12/20/2012 at 19:39:03
# Updated 16/12/2012 by Xplode
# Operating system : Microsoft Windows XP Service Pack 3 (32 bits)
# User : Owner - OWNER-180CB37D1
# Boot Mode : Normal
# Running from : C:\Documents and Settings\Owner\My Documents\adwcleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****

Folder Deleted : C:\Program Files\Free Offers from Freeze.com

***** [Registry] *****

Key Deleted : HKLM\Software\Freeze.com

***** [Internet Browsers] *****

-\\ Internet Explorer v8.0.6001.18702

[OK] Registry is clean.

-\\ Mozilla Firefox v16.0.1 (en-US)

Profile name : default
File : C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\a6h244yk.default\prefs.js

C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\a6h244yk.default\user.js ... Deleted !

[OK] File is clean.

*************************

AdwCleaner[S1].txt - [958 octets] - [20/12/2012 19:39:03]

########## EOF - C:\AdwCleaner[S1].txt - [1017 octets] ##########

#5 Andy N.

Andy N.
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:10:59 PM

Posted 20 December 2012 - 08:06 PM

I attempted to run RogueKiller after the log post, just to see if it would work. I noticed it made it to scanning the MBR and then bluescreened. I didn't notice a bluescreen the other times, and it only flashed for a second, not long enough to take note of any information.

I'm not sure if this will help at all, but I figured I'd let you know.

#6 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:11:59 PM

Posted 20 December 2012 - 08:13 PM

Hello

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:11:59 PM

Posted 23 December 2012 - 12:44 PM

Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#8 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:11:59 PM

Posted 26 December 2012 - 02:28 PM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#9 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:11:59 PM

Posted 29 December 2012 - 12:34 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users