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Internet Crime Compaint Center - cannot run task manager in safe mode


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#1 Computer Karma

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Posted 19 December 2012 - 05:21 PM

I am dealing with a computer, running Windows XP Pro SP3, infected with Internet Crime Complaint Center

I enter safe mode with networking, but the virus shows up there as well. If I try Ctrl-Alt-Del to access task manger the screen goes black and shows the logo for Windows XP Pro only.

I have tried Kaspersky boot disk, no such luck.

Any suggestions?

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#2 Broni

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Posted 19 December 2012 - 09:03 PM

I'll report this topic to appropriate helpers.
Hold on.

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#3 Elise

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Posted 21 December 2012 - 02:43 AM

Hello Computer Karma,

Have you tried to select the Administrator account in safe mode with Networking? Also, alternatively, does Safe Mode Command prompt also display the ransom screen (please try both options).

regards, Elise


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