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BSOD reoccuring but not inducable


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#1 joram s

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Posted 19 December 2012 - 03:59 PM

Hello,
for a few days now I get repeatedly a BSOD out of nowhere, sometimes when the PC is idling, sometimes in mid-game.

I followed usasma's guide to read the minidump and attached the info below. I have several minidumps the refer to different processes. This one mentions chrome.exe, others mention system or other processes.
Some background on this one:
Two weeks ago my CPU fan broke which I realised when the PC shut down while gaming to prevent CPU overheating. I got a new fan and installed it. The PC seemed unstable, but didn't crash at that time and I thought it was the old windows 7 that ran for 1.5 years and has seen a lot of installing and uninstalling. Namely origin bothered me with a bug which was caused by the origin servers and not on my side as I later learned. Also the PC didn't boot all the time, sometimes it got stuck after loading the BIOS. When disconnecting my SSD with the OS it loaded the BIOS and waited for a boot medium.
My guess was that the SSD's partition table got damaged due to the power out when the CPU was too hot, so I wiped the SSD with a tool provided by OCZ and flashed a new firmware. I also updated the Motherboard's firmware.
I reinstalled windows on the wiped SSD and could now boot properly. But soon I got the first crashes, without BSODs at first, just a glitchy pattern all over the monitor, the sound being played at the moment holding and then a reboot. I swapped my RAM for an older RAM I had and after that, I got BSOD when the crashes occured.
This is the point I am at now. I don't know where to look, if it is a software or a hardware problem. Maybe someone here has some advice on what to do. One time I got a strange glitch which is shown in the video attached to this post. It only happened a single time and has not returned. I rebooted using the power button.

Sys specs:
AMD Phenom II x6 2,8 GHz
2x4 GB RAM
ATI Radeon 4850 graphics card
OCZ Agility 3 SSD
Win 7 64 bit

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\121812-18657-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Machine Name:
Kernel base = 0xfffff800`02e10000 PsLoadedModuleList = 0xfffff800`03054670
Debug session time: Tue Dec 18 21:26:11.609 2012 (UTC + 1:00)
System Uptime: 0 days 2:10:20.857
Loading Kernel Symbols
...............................................................
................................................................
..................................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff80002e921e6, fffff8800a61bf20, 0}

Probably caused by : ntkrnlmp.exe ( nt!SwapContext_PatchXSave+46 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002e921e6, Address of the instruction which caused the bugcheck
Arg3: fffff8800a61bf20, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%08lx verweist auf Speicher 0x%08lx. Der Vorgang %s konnte nicht im Speicher durchgef hrt werden.

FAULTING_IP: 
nt!SwapContext_PatchXSave+46
fffff800`02e921e6 4983be1801000000 cmp     qword ptr [r14+118h],0

CONTEXT:  fffff8800a61bf20 -- (.cxr 0xfffff8800a61bf20)
rax=0000000000000000 rbx=fffff88002f64180 rcx=0000000000000001
rdx=000013ea00000000 rsi=fffffa800a223330 rdi=fffff88002f6f040
rip=fffff80002e921e6 rsp=fffff8800a61c900 rbp=0000000000000000
 r8=0000000000000000  r9=0000000000000000 r10=0000000000002e06
r11=fffff88002f64101 r12=0000000000000000 r13=0000000000000000
r14=ff00fa800a184060 r15=fffff88002f68fc0
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
nt!SwapContext_PatchXSave+0x46:
fffff800`02e921e6 4983be1801000000 cmp     qword ptr [r14+118h],0 ds:002b:ff00fa80`0a184178=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80002e921e6

STACK_TEXT:  
fffff880`0a61c900 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SwapContext_PatchXSave+0x46


FOLLOWUP_IP: 
nt!SwapContext_PatchXSave+46
fffff800`02e921e6 4983be1801000000 cmp     qword ptr [r14+118h],0

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!SwapContext_PatchXSave+46

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  503f82be

STACK_COMMAND:  .cxr 0xfffff8800a61bf20 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!SwapContext_PatchXSave+46

BUCKET_ID:  X64_0x3B_nt!SwapContext_PatchXSave+46

Followup: MachineOwner
---------



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#2 Artrooks

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Posted 19 December 2012 - 09:32 PM

Hello joram s,

It's hard to venture a guess with just one bug check_3B, that's pointing to a Windows file. If you care to run the following diagnostic tools, they might provide us with a little more insight into what is going on from a software and hardware stand point.

1. ) Please go to BSOD Posting Instructions - Windows 8 - Windows 7 - Vista and follow Step 1 Only to download the following two files into your Documents folder
  • A. jcgriff2 BSOD File Collection app (by JCGriffith - Sysnative.com)
  • B. Systernals Autoruns - Microsoft Technet
  • then return to these instructions and complete steps 2 - 6.
2. ) Navigate to your Documents folder.
  • Right click on BSOD_Windows7_Vista_v2.64_jcgriff2_.exe and select, Run as administrator.
  • This will also run autoruns and will create a new folder, Windows7_Vista_jcgriff2, within your Documents folder.
3. ) Run a System Health Report
  • Click START -> type perfmon /report , then click perfmon /report at top of column. .
  • After data collection, click File -> save as perfmon.html in your newly created "Documents\Windows7_Vista_jcgriff2" folder.
4. ) Zip up the Windows7_Vista_jcgriff2 folder.
  • Right click on the folder and select Send to --> Compressed (zipped) folder.
5. ) Please upload the zipped folder to a File Sharing website of your choosing because Bleeping Computer has a 512 K only upload limit and this file will be much larger.

In addition:

6. ) To help us get a better look at your computer's hardware, please download and install Speccy by Piriform. (mirror site)
  • During installation, uncheck "Install the free Google Toolbar along with Speccy."
  • Run Speccy and from the top menu, select File --> Publish Snapshot. Click "Yes" to proceed.
  • Click, Copy to Clipboard and paste this address into your next post.

Regards,
Brooks



 


#3 joram s

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Posted 30 December 2012 - 09:26 AM

Thank You for Your help. I figured out a solution for the problem. I ran memtestx86 from the UBCD to check my RAM and indeed I found errors in test 6. So I swapped around my 2 4GB RAMs in the 4 slots and found, that my slot 2 on the mainboard is defective. I now have my RAM in slots 1 and 3 and the system is stable. Hopefully users with similar problems can find my solution helpfull.

#4 Artrooks

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Posted 30 December 2012 - 09:34 AM

Thanks for getting back to us with your solution. Glad you are up and running again. :)

Regards,
Brooks



 





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