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McAfee Firewall Turning Off?

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4 replies to this topic

#1 Guest_Willcomputerguy79_*


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Posted 18 December 2012 - 08:41 PM

Hi. I just got a used Acer Aspire Laptop and on it was McAfee Total Protection 2012. I did not install this and the guy who sold it to me said he always installs McAfee Total Protection on any PC he sells. After about 3 days of using it I noticed that a pop-up said "Computer at risk". I checked it and my firewall is off and real time scanning says "Starting up...." and is gray not green (safe) or red (at risk). I don't know what to do. I can't use it without McAfee. I am afraid it is a serious virus or something I got. I got a rootkit on a different computer and it too did the same thing. Please can somebody help me out? I am greatful for any answers I get.

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#2 noknojon


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Posted 18 December 2012 - 10:15 PM

Hi -
Trouble with deleting McAfee Total Protection ??
First -
Go to Control Panel > Add or Remove Programs (XP) or Programs > Uninstall a Program (Vista or Windows 7)?

Next -
Regardless of the First result still run this Uninstaller -
If that method fails run the MCPR cleanup tool: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe run it and reboot afterwards.

Now install any decent Free Antivirus (avast , Avira , M.S.E.) or similar versions. Also stay away from Chinese Antivirus programs -

Thanks -

#3 ChelseaWoolf


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Posted 14 December 2013 - 01:08 PM

run the fixit first... reboot and then if issue still persists... re-install the McAfee product you must be ok after that

#4 quietman7


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Posted 15 December 2013 - 08:41 PM

IMPORTANT: You must uninstall your McAfee products using the Windows Add/Remove Programs (Windows XP) or Programs and Features (Windows 8, 7 and Vista) before you run MCPR. Otherwise, the number of your licenses might be incorrectly counted.

How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR).
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#5 Roodo


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Posted 15 December 2013 - 09:25 PM

before you do those things, are you running another AV. They would conflict causing that.

Then decide if you want McAfee or not.

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