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Error 404 Redirect on Google.com after malware removal


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#1 supafish

supafish

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Posted 18 December 2012 - 05:19 PM

Error 404 Redirect on Google.com after malware removal

Problem:
When attempting to access Google.com, the following error appears:

Posted Image
Actual redirection does not occur and the issue can be intermittent.

Discussion:
This issue can occur when URL search hooks remain after malware removal that contains a hijacker payload has been removed. This
can affect any browser, including Chrome, Firefox, Safari, etc. NOTE: If actual webpage redirection occurs, the system is still active and
malware removal should continue instead of this process.

Resolution:
Remove the remaining URL search hook in Windows Registry.
NOTE: Make a backup of the registry by clicking Filex, Export, and save the backup to whereever you wish.
1. Click Start. In the Search\Run box, type regedit and press <Enter>. Click Yes to the UAC prompt.
2. Navigate to the following key: HKEY_LOCAL_MACHINE\Software\Microsoft\ Internet Explorer. Click on the URLSearchHooks key.
3. In the right pane, right click each entry and choose Delete. The only entry that should remain is the Default value.
Posted Image

4. Close the Registry Editor. Restart the system.

If the issue continues, then the system still has an active infection. Continue with malware removal processes.I see this one all the time, unfortunately. Thought I would share.

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