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Blue Screen Help Needed


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#1 cmac16364

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Posted 18 December 2012 - 02:51 PM

I am having the same problem... Attached is a copy of the blue screen.

Attached Files



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#2 hamluis

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Posted 18 December 2012 - 05:42 PM

Please download MiniToolBox , save it to your desktop and run it.

Checkmark the following checkboxes:
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.

Click Go and paste the content into your next post.

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 .

Louis

#3 cmac16364

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Posted 18 December 2012 - 08:14 PM

MiniToolBox by Farbar Version: 25-11-2012
Ran by My Laptop (administrator) on 18-12-2012 at 20:11:10
Running from "C:\Users\My Laptop\Downloads"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/18/2012 07:39:27 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (12/11/2012 05:26:10 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (12/11/2012 05:26:03 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.

Error: (12/11/2012 05:23:19 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (12/08/2012 07:42:43 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (12/08/2012 07:42:14 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.

Error: (11/30/2012 09:42:39 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\servicing\TrustedInstaller.exe; Description = Windows Modules Installer; Error = 0x8007043c).

Error: (11/30/2012 09:41:23 AM) (Source: Software Protection Platform Service) (User: )
Description: The Software Protection service failed to start. 0x80070002
6.1.7601.17514

Error: (11/30/2012 09:41:00 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\servicing\TrustedInstaller.exe; Description = Windows Modules Installer; Error = 0x8007043c).

Error: (11/30/2012 09:40:51 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x8007043c).


System errors:
=============
Error: (12/18/2012 07:01:43 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service terminated with the following error:
%%1060

Error: (12/18/2012 07:01:05 PM) (Source: Service Control Manager) (User: )
Description: The Net Driver HPZ12 service failed to start due to the following error:
%%1053

Error: (12/18/2012 07:01:05 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Net Driver HPZ12 service to connect.

Error: (12/18/2012 07:00:35 PM) (Source: Service Control Manager) (User: )
Description: The McciServiceHost service failed to start due to the following error:
%%1053

Error: (12/18/2012 07:00:35 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the McciServiceHost service to connect.

Error: (12/17/2012 09:58:34 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x8024200d: Update for Windows 7 for x64-based Systems (KB2779562).

Error: (12/17/2012 09:57:54 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for Windows 7 for x64-based Systems (KB2779030).

Error: (12/17/2012 09:57:45 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Windows 7 for x64-based Systems (KB2676562).

Error: (12/17/2012 09:57:45 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Windows 7 for x64-based Systems (KB2724197).

Error: (12/17/2012 09:55:02 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for Windows 7 for x64-based Systems (KB2753842).


Microsoft Office Sessions:
=========================
Error: (12/18/2012 07:39:27 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005

Error: (12/11/2012 05:26:10 PM) (Source: SideBySide)(User: )
Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"c:\program files (x86)\windows live\photo gallery\MovieMaker.Exec:\program files (x86)\windows live\photo gallery\WLMFDS.DLL8

Error: (12/11/2012 05:26:03 PM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3

Error: (12/11/2012 05:23:19 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005

Error: (12/08/2012 07:42:43 PM) (Source: SideBySide)(User: )
Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"c:\program files (x86)\windows live\photo gallery\MovieMaker.Exec:\program files (x86)\windows live\photo gallery\WLMFDS.DLL8

Error: (12/08/2012 07:42:14 PM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3

Error: (11/30/2012 09:42:39 AM) (Source: System Restore)(User: )
Description: C:\Windows\servicing\TrustedInstaller.exeWindows Modules Installer0x8007043c

Error: (11/30/2012 09:41:23 AM) (Source: Software Protection Platform Service)(User: )
Description: 0x800700026.1.7601.17514

Error: (11/30/2012 09:41:00 AM) (Source: System Restore)(User: )
Description: C:\Windows\servicing\TrustedInstaller.exeWindows Modules Installer0x8007043c

Error: (11/30/2012 09:40:51 AM) (Source: System Restore)(User: )
Description: C:\Windows\system32\svchost.exe -k netsvcsWindows Update0x8007043c


=========================== Installed Programs ============================

64 Bit HP CIO Components Installer (Version: 6.2.1)
AccuWeather.com Cirrus (Version: 0.1.6)
Adobe AIR (Version: 1.5.3.9130)
Adobe Flash Player 10 ActiveX (Version: 10.2.153.1)
Adobe Flash Player 10 Plugin (Version: 10.0.32.18)
Adobe Reader 9.1.2 (Version: 9.1.2)
Alps Pointing-device for VAIO
AMD USB Filter Driver (Version: 1.0.15.94)
Application Manager for VAIO
ArcSoft WebCam Companion 3 (Version: 3.0.21.278)
AT&T Service & Support Tool
ATI Catalyst Install Manager (Version: 3.0.765.0)
avast! Free Antivirus (Version: 7.0.1456.0)
BufferChm (Version: 130.0.331.000)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2010.0302.2233.40412)
Catalyst Control Center Graphics Full Existing (Version: 2010.0302.2233.40412)
Catalyst Control Center Graphics Full New (Version: 2010.0302.2233.40412)
Catalyst Control Center Graphics Light (Version: 2010.0302.2233.40412)
Catalyst Control Center Graphics Previews Common (Version: 2010.0302.2233.40412)
Catalyst Control Center Graphics Previews Vista (Version: 2010.0302.2233.40412)
Catalyst Control Center InstallProxy (Version: 2010.0302.2233.40412)
Catalyst Control Center Localization All (Version: 2010.0302.2233.40412)
ccc-core-static (Version: 2010.0302.2233.40412)
ccc-utility64 (Version: 2010.0302.2233.40412)
CCC Help Chinese Standard (Version: 2010.0302.2232.40412)
CCC Help Chinese Traditional (Version: 2010.0302.2232.40412)
CCC Help Czech (Version: 2010.0302.2232.40412)
CCC Help Danish (Version: 2010.0302.2232.40412)
CCC Help Dutch (Version: 2010.0302.2232.40412)
CCC Help English (Version: 2010.0302.2232.40412)
CCC Help Finnish (Version: 2010.0302.2232.40412)
CCC Help French (Version: 2010.0302.2232.40412)
CCC Help German (Version: 2010.0302.2232.40412)
CCC Help Greek (Version: 2010.0302.2232.40412)
CCC Help Hungarian (Version: 2010.0302.2232.40412)
CCC Help Italian (Version: 2010.0302.2232.40412)
CCC Help Japanese (Version: 2010.0302.2232.40412)
CCC Help Korean (Version: 2010.0302.2232.40412)
CCC Help Norwegian (Version: 2010.0302.2232.40412)
CCC Help Polish (Version: 2010.0302.2232.40412)
CCC Help Portuguese (Version: 2010.0302.2232.40412)
CCC Help Russian (Version: 2010.0302.2232.40412)
CCC Help Spanish (Version: 2010.0302.2232.40412)
CCC Help Swedish (Version: 2010.0302.2232.40412)
CCC Help Thai (Version: 2010.0302.2232.40412)
CCC Help Turkish (Version: 2010.0302.2232.40412)
Click to Disc MergeModules x64 (Version: 1.0.14230)
Copy (Version: 130.0.366.000)
Destinations (Version: 130.0.0.0)
DeviceDiscovery (Version: 130.0.372.000)
DJ_AIO_06_F2400_SW_Min (Version: 130.0.373.000)
Evernote (Version: 3.5.2.1525)
F2400 (Version: 130.0.373.000)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 6.6.1409.1944)
Google Update Helper (Version: 1.2.183.39)
GPBaseService2 (Version: 130.0.371.000)
HP Customer Participation Program 13.0 (Version: 13.0)
HP Deskjet F2400 All-In-One Driver Software 13.0 Rel .6 (Version: 13.0)
HP Imaging Device Functions 13.0 (Version: 13.0)
HP Print Projects 1.0 (Version: 1.0)
HP Smart Web Printing 4.5 (Version: 4.5)
HP Solution Center 13.0 (Version: 13.0)
HP Update (Version: 4.000.011.006)
HPPhotoGadget (Version: 130.0.282.000)
hpPrintProjects (Version: 130.0.303.000)
HPProductAssistant (Version: 130.0.371.000)
HPSSupply (Version: 130.0.371.000)
hpWLPGInstaller (Version: 130.0.303.000)
Java Auto Updater (Version: 2.0.2.1)
Java™ 6 Update 18 (64-bit) (Version: 6.0.180)
Java™ 6 Update 18 (Version: 6.0.180)
Junk Mail filter update (Version: 14.0.8089.726)
Malwarebytes Anti-Malware version 1.60.1.1000 (Version: 1.60.1.1000)
MarketResearch (Version: 130.0.374.000)
Media Gallery (Version: 1.2.0.15040)
Media Gallery MergeModules x64 (Version: 1.0.14250)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft PowerPoint Viewer (Version: 14.0.4763.1000)
Microsoft Silverlight (Version: 3.0.40624.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server 2008 Browser (Version: 10.1.2531.0)
Microsoft SQL Server 2008 Common Files (Version: 10.0.1600.22)
Microsoft SQL Server 2008 Common Files (Version: 10.1.2531.0)
Microsoft SQL Server 2008 Database Engine Services (Version: 10.1.2531.0)
Microsoft SQL Server 2008 Database Engine Shared (Version: 10.1.2531.0)
Microsoft SQL Server 2008 Native Client (Version: 10.1.2531.0)
Microsoft SQL Server 2008 RsFx Driver (Version: 10.1.2531.0)
Microsoft SQL Server 2008 Setup Support Files (Version: 10.1.2531.0)
Microsoft SQL Server VSS Writer (Version: 10.1.2531.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
MSI_SPF_x64 (Version: 1.0.0)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Oasis2Service 1.0 (Version: 1.0.0)
OOBE (Version: 3.00.0519)
PlayReady PC Runtime amd64 (Version: 1.3.0)
PMB (Version: 5.1.02.03310)
PMB VAIO Edition Guide (Version: 1.1.00.14080)
PMB VAIO Edition plug-in (Click to Disc) (Version: 3.1.00.15080)
PMB VAIO Edition plug-in (VAIO Image Optimizer) (Version: 1.1.00.15040)
PMB VAIO Edition plug-in (VAIO Movie Story) (Version: 2.1.00.15080)
Realtek HDMI Audio Driver for ATI (Version: 6.0.1.6034)
Realtek High Definition Audio Driver (Version: 6.0.1.6069)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30116)
Safari (Version: 5.34.57.2)
Scan (Version: 13.0.0.0)
Service Pack 1 for SQL Server 2008 (KB968369) (Version: 10.1.2531.0)
Setting Utility Series (Version: 5.2.0.15250)
Shop for HP Supplies (Version: 13.0)
SmartWebPrinting (Version: 130.0.373.000)
SmartWi Connection Utility (Version: 4.10.4.20100121.2442)
SolutionCenter (Version: 130.0.373.000)
Sony Home Network Library (Version: 2.1.0.14240)
Sql Server Customer Experience Improvement Program (Version: 10.1.2531.0)
Status (Version: 130.0.373.000)
SUPERAntiSpyware (Version: 5.5.1012)
Toolbox (Version: 130.0.648.000)
TrayApp (Version: 130.0.376.000)
Trend Micro Titanium (Version: 1.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
VAIO Care (Version: 6.0.0.15080)
VAIO Content Monitoring Settings (Version: 2.5.0.13220)
VAIO Control Center (Version: 4.2.0.15020)
VAIO Data Restore Tool (Version: 1.3.0.13150)
VAIO DVD Menu Data (Version: 2.1.00.13210)
VAIO Entertainment Platform (Version: 3.7.0.16080)
VAIO Event Service (Version: 5.2.0.15020)
VAIO Gate (Version: 2.0.0.14050)
VAIO Gate Default (Version: 2.0.0.04160)
VAIO Hardware Diagnostics (Version: 3.9.1)
VAIO Help and Support (Version: 11.00.0225)
VAIO Help and Support Update (Version: 1.00.0309)
VAIO Manual (Version: 1.0.0.03290)
VAIO Media plus (Version: 2.1.0.15040)
VAIO Media plus Opening Movie (Version: 2.1.0.14080)
VAIO Messenger (Version: 2.0.213.0)
VAIO Movie Story MergeModules x64 (Version: 1.0.14240)
VAIO Movie Story Template Data (Version: 2.1.00.14040)
VAIO Original Function Settings (Version: 2.1.0.13120)
VAIO Power Management (Version: 5.1.0.15250)
VAIO Sample Contents (Version: 1.2.0.16080)
VAIO Satisfaction Survey. (Version: 3.0)
VAIO Survey (Version: 6.00.1028)
VAIO Transfer Support (Version: 1.1.1.13070)
VAIO Update 5 (Version: 5.1.0.13220)
VAIO Wallpaper Contents (Version: 2.1.0.14090)
VMp MergeModule x64 (Version: 1.0.0)
WebReg (Version: 130.0.132.017)
WIDCOMM Bluetooth Software (Version: 6.2.1.500)
Windows Driver Package - Broadcom Bluetooth (09/09/2009 6.2.0.9405) (Version: 09/09/2009 6.2.0.9405)
Windows Driver Package - Broadcom HIDClass (07/28/2009 6.2.0.9800) (Version: 07/28/2009 6.2.0.9800)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8064.206)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Movie Maker (Version: 14.0.8091.0730)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8089.0726)
Yahoo! BrowserPlus 2.9.8
Yahoo! Toolbar

========================= Memory info: ===================================

Percentage of memory in use: 37%
Total physical RAM: 3834.9 MB
Available physical RAM: 2389.82 MB
Total Pagefile: 7667.99 MB
Available Pagefile: 5840.67 MB
Total Virtual: 4095.88 MB
Available Virtual: 3997.37 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:288.63 GB) (Free:238.84 GB) NTFS

========================= Users: ========================================

User accounts for \\MYLAPTOP-VAIO

Administrator Guest My Laptop


**** End of log ****

#4 Artrooks

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Posted 19 December 2012 - 09:17 AM

cmac16364,

1. ) Your computer is running more than one anti-virus program.
  • Anti-Virus programs take up an enormous amount of your computer's resources when they are actively scanning your computer.
  • Having two or more anti-virus programs running at the same time can cause your computer to run slowly, become unstable and in rare cases, crash.
  • Please uninstall one of the following:
  • avast! Free Antivirus
  • Trend Micro Titanium.
[/list]
2. ) I would like to have a more detailed look at your recent minidump files. I will ask you to zip (compress) the most recent minidumps and attach them to your next post following the instructions below.

Please navigate to the the Windows Minidump folder.
  • C:\Windows\Minidump <== this folder.
  • Note that the first 6 digits of each minidump file indicate the date ( 121812-10935-01.dmp).
  • Highlight the 10 most recent minidump files, right mouse click and select Send to -> Compressed (zipped) folder.
  • A Compressed (zipped) folder will appear in the Windows\Minidump folder.
  • When you click Add Reply for your next post, you will have the option to attach the compressed folder (see bottom, left).
  • Please attach the Compressed (zipped) folder to your next post by browsing to the Windows\Minidump folder
    Posted Image
  • Note: The Bleeping Computer Forum has a 512K upload limit on file size.
  • See how to Manage Your Attachments to delete old attachments.

Regards,
Brooks



 


#5 cmac16364

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Posted 21 December 2012 - 11:12 AM

It will not let me send it to a zip file... A window opens up that says no file found no read permission and then the file gets deleted from the minidump folder.

#6 Artrooks

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Posted 21 December 2012 - 12:21 PM

If there are minidump files in C:\Windows\Minidump folder, drag them to another location, (suggestion: Desktop), then zip them up from there.

Regards,
Brooks



 


#7 cmac16364

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Posted 21 December 2012 - 02:30 PM

I hope this works.

Attached Files



#8 Artrooks

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Posted 21 December 2012 - 02:45 PM

That was just a shortcut. Can you copy and paste the minidumps to the Desktop, then zip them?

Regards,
Brooks



 





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