Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Can't open any browsers, install files, no safe mode


  • This topic is locked This topic is locked
40 replies to this topic

#1 Punkrulz

Punkrulz

  • Members
  • 94 posts
  • OFFLINE
  •  
  • Local time:01:54 PM

Posted 14 December 2012 - 03:54 PM

Hey guys,

Was tasked to fix another laptop. Oddly enough this issue is similar to the one I fixed a few weeks ago, found here:

http://www.bleepingcomputer.com/forums/topic475072.html

This is for a Windows XP Media Center edition laptop. I attempted to run Last Known Good Configuration, however that didn't resolve anything. Reading the preparation guide, I attempted to download and run DDS.com, however it would not run on the laptop. When attempting to run that, as well as any of the internet programs on the laptop, I see the hour glass real quickly and then that's it. I didn't notice anything in the error logs regarding the applications attempting to run.

I attempted to run both Safe Mode and Safe Mode w/ command prompt. Safe mode will load, however it only gets me to the black splash screen saying it's in safe mode and the mouse cursor. ctrl+alt+delete won't work for me to load explorer.

Please let me know where to start so that we can resolve this issue. I have a feeling where to start but I know as well as any it's very annoying when people want to jump 5 steps ahead. :)

Thanks!

BC AdBot (Login to Remove)

 


#2 HelpBot

HelpBot

    Bleepin' Binary Bot


  • Bots
  • 12,632 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:01:54 PM

Posted 19 December 2012 - 03:55 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/478457 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,985 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:08:54 PM

Posted 23 December 2012 - 03:12 AM

Hello and sorry for the delay. Have you tried to load Safe mode with the Administrator account (its present on the welcome screen as login option).

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#4 Punkrulz

Punkrulz
  • Topic Starter

  • Members
  • 94 posts
  • OFFLINE
  •  
  • Local time:01:54 PM

Posted 24 December 2012 - 01:47 AM

Elise thank you for the response. Unfortunately I wasn't able to even get to the portion that would allow me to be able to login to safemode. It gets as far as just the black background that says safe mode in the corners, however it does not allow me to do anything else. I can't even open task manager to try and run explorer.

#5 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,985 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:08:54 PM

Posted 24 December 2012 - 02:39 AM

Do you have an XP CD or other bootable disk (if not, no problem, we'll create one)?

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#6 Punkrulz

Punkrulz
  • Topic Starter

  • Members
  • 94 posts
  • OFFLINE
  •  
  • Local time:01:54 PM

Posted 26 December 2012 - 03:54 PM

Elise I believe I have a personal Windows XP Professional CD that I've also made to be unattended. For this laptop though I do not have a media center edition CD.

#7 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,985 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:08:54 PM

Posted 27 December 2012 - 02:27 AM

At this point, what happens in normal mode? Does it load at all, or is the problem the same as in safe mode?

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#8 Punkrulz

Punkrulz
  • Topic Starter

  • Members
  • 94 posts
  • OFFLINE
  •  
  • Local time:01:54 PM

Posted 28 December 2012 - 12:03 AM

Elise while normal mode runs normally I'm not able to run any installation files or open up the web browser.

#9 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,985 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:08:54 PM

Posted 28 December 2012 - 02:29 AM

Please download Rkill by Grinler and save it to an usb drive.Link 1
  • Insert the usb drive in the sick computer and double-click on the Rkill icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Do not reboot the computer, you will need to run the application again.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#10 Punkrulz

Punkrulz
  • Topic Starter

  • Members
  • 94 posts
  • OFFLINE
  •  
  • Local time:01:54 PM

Posted 30 December 2012 - 06:40 PM

Elise,

I did see the window briefly flash so at this point we'll take it as it worked correctly.

#11 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,985 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:08:54 PM

Posted 31 December 2012 - 02:21 AM

Without rebooting, can you see if you now can run programs?

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#12 Punkrulz

Punkrulz
  • Topic Starter

  • Members
  • 94 posts
  • OFFLINE
  •  
  • Local time:01:54 PM

Posted 31 December 2012 - 01:35 PM

Elise,

After running rkill and not rebooting, unfortunately I am still unable to run any programs such as install files or internet explorer.

#13 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,985 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:08:54 PM

Posted 31 December 2012 - 05:26 PM

Please download and run the following file: http://download.bleepingcomputer.com/reg/antivirus-vista-2010/FixExe.reg
After merging this file you should get a success message. After that, try again to run programs.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#14 Punkrulz

Punkrulz
  • Topic Starter

  • Members
  • 94 posts
  • OFFLINE
  •  
  • Local time:01:54 PM

Posted 01 January 2013 - 04:22 PM

Elise,

After merging the registry file into the registry I am still unable to run any files. Is it possible this is similar to the issue I linked to in the first post? A partition problem?

#15 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,985 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:08:54 PM

Posted 01 January 2013 - 04:41 PM

It is not likely. What is the exact error you get when attempting to run a file or open a program?

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users