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Infected w/ Win64/Sirefef.AH


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#1 rossi81

rossi81

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Posted 14 December 2012 - 12:02 PM

Hello. Pardon my newbness on this one but I'm having some serious issues trying to remove all infections from a PC.

Currently running Windows Vista Home - 64bit

I've managed to remove a fake FBI moneypak infection but can't seem to remove all "found" infections.

Microsoft Security Essentials has identified a Trojan:Win64/Sirefef.AH located...

containerfile:C:\Windows\system32\services.exe
file:C:\Windows\system32\services.exe->731
process:pid:684

All actions( quarantine, delete, disinfect) are all thwarted

Please help!!!!!!

Edited by Orange Blossom, 14 December 2012 - 12:06 PM.
Moved to AII. ~ OB


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#2 robocop321

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Posted 14 December 2012 - 02:40 PM

You got a nasty virus there and will need elevated help

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Edited by robocop321, 14 December 2012 - 02:41 PM.





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