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Could use some help with: "Computer restarted unexpectly or encounted an unexpected error."

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#1 Gundamnit


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Posted 13 December 2012 - 05:43 PM

Last night my computer was working fine before I left it on and went to bed. This morning I go to turn on the monitor to check my email and I see a windows setup screen with this error message:
"The computer restarted unexpectedly or encounted an unexpected error. Windows installation cannot proceed. To install windows click "OK" to restart the computer, and then restart the installation."

I have browsed some questions and answers about this error message but from all I have seen all individuals with this problem encountered it while they were reformatting or reinstalling windows 7 on a new computer. This just randomly happened to a working computer out of the blue. I'm not certain if there was a power surge but we do have surge protectors and our other 2 computers work just fine.

I tried one solution of hitting Shift+F10 typing into the black command box "regedit" then going into the folders and changing the childcompletion from 1 to 3 in order to install windows. The problem is will uninstalling windows again wipe out my hard drives? Or is there a way to fix this problem as I wasn't trying to reload factory specs or anything of that matter.

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#2 jhayz


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Posted 13 December 2012 - 07:54 PM

To check for the error, navigate to event viewer - system events for a more detailed description. The restarting problem could also be a bluescreen in the making. By disabling the restart button, the error would also be reproduced. http://pcsupport.about.com/od/fixtheproblem/ss/disable-auto-restart-windows-7_2.htm


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