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Trojans/virus removed - Internet not working


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2 replies to this topic

#1 Duncan1892

Duncan1892

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Posted 13 December 2012 - 05:01 PM

Hi everyone

The desktop is working on XP SP3 and was infected displaying a message "Please wait, your Internet-Connection has not yet been established". This was on a pale grey screen


I managed to open an outdated MBAM software on the machine on a usb flash drive and now it has cleared all the nasties in it.

So, now
  • I cannot connect on the internet,
  • I cant find the CD-rom on my computer (yellow exclamation mark on device manager/cd-rom drive)
  • I cant access task manager

Can anyone help me to fix those two above? Also, go through again some security procedures just in case something is left there.

Cheers

Edited by Duncan1892, 13 December 2012 - 05:04 PM.


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#2 thisisu

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Posted 15 December 2012 - 08:30 PM

Hello and welcome to BleepingComputer! :welcome:

My name is Thisisu and I will be helping you with your malware related computer problems.

I do have some basic rules while we are working together so please read and follow them:


  • Be specific!
    • If you come across a problem while performing any of the steps listed here, do not simply state "It did not work." Tell me the exact error you encountered if one was given to you. For example, this is a much better response: "When I ran the ____ tool, an error box appeared on my screen and said 'Illegal operation attempted on a registry key that has been marked for deletion.'. There is only an 'OK' button in the box."
  • Do not run any scans/fixes on your own!
    • If at any time you feel that you can handle the rest of your computer problems on your own without my help, just let me know! I will not be offended as there are others that need help with their computers. However, do not perform scans and/or fixes that I have not asked you to do on your own and then expect me to continue helping you because I will not!
  • I will close the topic if I have not heard a response from you within 72 hours.
    • If you are going to be away, just let me know and I will leave the topic open until you can return.

__

Posted Image Please download RogueKiller and run it on the computer with the issue.
  • When it opens, press the Scan button
  • When the scan is finished, press the Delete button.
  • Please post the contents of the latest numbered RKreport.txt from your desktop to your next post.

__

Posted Image Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure all the options are checked
  • Press Scan.
  • It will create a log (FSS.txt) in the same directory the tool was run.
  • Please post the contents of FSS.txt into your next message.


#3 thisisu

thisisu

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Posted 18 December 2012 - 08:52 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.




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