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Windows XP Update Error


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#1 husky1954

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Posted 13 December 2012 - 02:40 PM

I ran Windows update on Tuesday and all updates installed except KB2770660. The update got error code 0x80070008.

Can anyone tell me what this error code means or suggest a way to clear it to get the update to install?

I have Windows XP Home with Service Pack 3.

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#2 noknojon

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Posted 13 December 2012 - 03:52 PM

Open Add/Remove Programs & make sure the Show Updates box at the top is checked (and leave it checked); then select the Name option in the Sort by box on the right. Now scroll down & tell me if the KB2770660 is listed?

If IE8 is installed, one (1) will be displayed as Security Update for Windows Internet Explorer 8 followed by the KB number in parentheses ( ) .
Or like Security Update for Windows XP (KB2770660)

The KB2770660 item relates to DirectPlay only

Mine shows at the very bottom of all the updates installed -

#3 husky1954

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Posted 13 December 2012 - 05:11 PM

I do have IE8. However, the KB2770660 update is not listed under IE8 or anywhere else.
My updates are listed by the installed on date. I should also say that I have tried to
install this update more than once.

#4 noknojon

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Posted 13 December 2012 - 05:38 PM

Try this M/Soft Fix it troubleshooter: "Automatically diagnose and fix common problems with Windows Update"
Just click RUN and follow any given directions -

Spelling Edit only -

Edited by noknojon, 13 December 2012 - 05:39 PM.


#5 husky1954

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Posted 13 December 2012 - 08:56 PM

I tried this before and I tried it again at your request. The results were the same.
The tool runs and the yellow shield icon goes away. Then returns. I click on the
update icon and the update loads and fails to install.

#6 noknojon

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Posted 13 December 2012 - 10:05 PM

If there are still problems, run this recommended repair batch file (as given) since it seemed the best non-M/soft fix I have found.
This resets all update and download settings for M/soft programs - Read the directions fully first.

•Please copy and paste the following text in the Code box below exactly as written into notepad only (not wordpad or any other text editor):
net stop wuauserv 
cd %systemroot%\SoftwareDistribution 
ren Download Download.old 
net start wuauserv 
net stop bits 
net start bits 
net stop cryptsvc 
cd %systemroot%\system32 
ren catroot2 catroot2old 
net start cryptsvc
•Once you've done that click on File and select Save As...
•In the Save dialogue box click on the drop down menu next to Save as type and select All Files
•Name the file "UPDATE Fix.bat" without the "quote" marks (Note: The .bat extension is very important )
Save the file to your desktop and double click it to run it on XP. For Vista / Win7 right click on it and choose Run As Admin
A black box with writing in it will show for a few seconds, and then go. Often you may need a reboot and try Updates again, often you do not need to reboot -
You can then right-click / delete the desktop item if you wish.

NOTE: All care was put into this batch file by the writer, so it will not harm anything, and has helped others with the same problem
I have used this batch file on all my computers, and since then I have not had problems with any updates at all -

Good Luck -

#7 husky1954

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Posted 13 December 2012 - 11:11 PM

I saved the .bat file as you asked. Ran the .bat and it completed.
Again the yellow shield icon went away. Then came back. This time
I went to Windows Update. The update loaded and failed.

I did notice that 0 bites were indicated in the load. Is it possible
that I have a bad copy of the update that keeps running and failing?
Is there a way to clear the update and get a new copy?

Also I would like to thank you for your help. I will keep trying Noknojon.

#8 noknojon

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Posted 13 December 2012 - 11:22 PM

Hi -
If you click on Start > Programs > and follow it to the top, is there a link to Windows Update. This will check for any updates -
Open this and it should automatically direct you to Update site where it will check your updates, or via Control Panel click on Automatic Updates.

If any are offered do not select any Custom updates, also at the left side you can "Review Your Updates" -

If there is nothing listed as to Windows Updates I will leave a link -

#9 husky1954

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Posted 13 December 2012 - 11:52 PM

I went to Windows Update and chose Custom button.
The KB2770660 update was checked. I noticed that
it was now something like 200KB to load.
I chose to install. The update loaded and installed
correctly.

Success!
Thanks again for all the help.

#10 noknojon

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Posted 14 December 2012 - 12:45 AM

If any are offered do not select any Custom updates,

This is unusual as I did not select Custom for any of my updates ??
However as you have solved the problem :thumbup2: Well done -

Regards -




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