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Problem-blue screen, i need help


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#1 Lujz

Lujz

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Posted 13 December 2012 - 02:30 PM

Hello,
I have problem when i like to watch something on youtube, my sistem is stop working and then come blue screen. For better unterstand the problem I make video what my computer do. Video:
Thanks for help and some idea how to fix my problem.

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#2 Artrooks

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Posted 14 December 2012 - 10:27 AM

Hello Lujz,

If I read the screen correctly, it looks like a STOP 0x00000116: VIDEO_TDR_ERROR.

Let's see if we can help you with your computer BSOD problem. These problems are often not simple so gathering as much information about your computer will be important.

1. ) Please download the following two files to your Documents folder.
2. ) Navigate to your Documents folder.
  • Right click on BSOD_Windows7_Vista_v2.64_jcgriff2_.exe and select, Run as administrator.
  • This will run autoruns as well and will create a new folder, Windows7_Vista_jcgriff2, within your Documents.
3. ) Run a System Health Report
  • Click START -> type perfmon /report , then click perfmon /report at top of column. .
  • After data collection, click File -> save as perfmon.html in your newly created "Documents\Windows7_Vista_jcgriff2" folder.
4. ) Zip up the Windows7_Vista_jcgriff2 folder.
  • Right click on the folder and select Send to --> Compressed (zipped) folder.
5. ) Please upload the zipped folder to a File Sharing website of your choosing because Bleeping Computer has a 512 K only upload limit and this file will be much larger.

In addition:
To help us get a better look at your computer's hardware, please download and install Speccy by Piriform. (mirror site)
  • During installation, uncheck "Install the free Google Toolbar along with Speccy."
  • Run Speccy and from the top menu, select File --> Publish Snapshot. Click "Yes" to proceed.
  • Click, Copy to Clipboard and paste this address into your next post.

Regards,
Brooks



 





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