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internet connection


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#1 blueorchid

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Posted 13 December 2012 - 11:12 AM

Had internet connection this a.m. after ms update, now cannot connect. Contacted isp but they did not find a problem on their end. Use avast and am running scan but nothing showing so far. Have windows xp. Please advise. Thank you.

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#2 robocop321

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Posted 13 December 2012 - 01:21 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update
Windows Defender


Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.


====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Devices (do NOT change any settings here)
List Users, Partitions and Memory size

Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Mod Edit: You are not permitted to run aswMBR by forum rules.

Please read Instructions for posting advice in Am I Infected

Edited by Queen-Evie, 13 December 2012 - 01:24 PM.


#3 blueorchid

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Posted 14 December 2012 - 06:24 AM

Not sure I understand the post by Queen-Evie. Is there something in the list of downloads I shouldn't run and post?

#4 robocop321

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Posted 14 December 2012 - 07:39 AM

Run everything Except aswMBR if you havent downloaded it already and post all logs to me.

#5 Queen-Evie

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Posted 14 December 2012 - 08:45 AM

Not sure I understand the post by Queen-Evie. Is there something in the list of downloads I shouldn't run and post?


The edit was done to remove the instruction run aswMBR.

#6 blueorchid

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Posted 14 December 2012 - 11:48 AM

Just wanted to let you know that my isp figured out it was a modem problem not a computer problem. Sorry to have taken your time. I appreciate the fast response and the assistance provided.

#7 robocop321

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Posted 14 December 2012 - 12:26 PM

Glad to know it has been fixed :thumbup2:




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