Posted 13 December 2012 - 12:31 AM
My sister just upgraded her PC to one running Windows 8 64 bit. Since I am the tech savvy person in the family, I get the task of moving all her business programs and files over to the new pc. I had only one issue with the transfer of an ancient program that she absolutely loves, but she accepted the fact that it is not compatible with Windows 8 and needs an updated version. Now she has this printer problem. Every time her pc goes to sleep, the printer is no longer detected when it wakes.
The printer is a HP OfficeJet Pro 8500 A909a. I have checked with HP and it is compatible with Windows 8. I have d/l the latest software and drivers from HP and installed them as admin(no errors), replaced the printer cable, switched usb ports, updated the driver through Windows, uninstalled the software and drivers, used the cleaning utility from HP, D/l and re-installed the software and drivers as admin (no errors again). And last but certainly not the least tried to use HP Dr. which told me it was running fine. Keep in mind I did all this over the last week and not all on the same day.
She has to go through the following process every time she wakes her pc from sleep.
Control Panel >> Devices and Printers >> See What's Printing >> HP OfficeJet Pro 8500 A909a >> Printer >> uncheck Use Printer Offline >> reboot the printer.
Is there anything I can do to keep it from losing connectivity?