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Unable to connect to internet using Ethernet cable


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#1 olly115

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Posted 12 December 2012 - 05:14 AM

Hi, I'm trying to set up the new lads computer in our office and I'm having a problem with the LAN , Im connecting with an ethernet cable and keep getting the Limited or no connectivity' message, whilst i'm not a computer genius I've followed a few steps on here so far but got no joy.

What I've tried:
rebooting machine and router with all cables in
swapping / testing cable
using both LAN ports on PC
used alternative port on router
Ran winsockxpfix
flushed dns
release dns
checked that the relevant services are started in control panel>services

this is what i get when i type ipconfig /all which means not much to me:

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Chris Harrison>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Harry
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel® PRO/1000 GT Desktop Adapter

Physical Address. . . . . . . . . : 00-0E-0C-C6-8E-6F

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel® 82566DM Gigabit Network Con
nection
Physical Address. . . . . . . . . : 00-19-D1-1C-3D-0B
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.223.161
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

Thats about the limit of what I can find to try, so any help would be much appreciated

Thanks

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#2 hamluis

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Posted 12 December 2012 - 07:56 AM

<<Autoconfiguration IP Address. . . : 169.254.223.161>>

Have a look at the following, please: http://www.wikihow.com/Set-up-DHCP-Network-Settings-on-Windows-XP .

Louis

#3 olly115

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Posted 12 December 2012 - 08:47 AM

Hi Louis, thanks for the reply, I've been through a step at a time and made sure everything is as the guide, still no joy unfortunately.
I'm connecting directly to my router with a cable, my other computer on the network has the following when i type ipconfig:

C:\Documents and Settings\Trainee>ipconfig

Windows IP Configuration


Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 192.168.1.42
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1

Anything else you can think of to try?

Many thanks again

#4 hamluis

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Posted 12 December 2012 - 09:38 AM

What IP sddress is now reflected on the problem computer?

I also suggest resetting your router by turning it off/on or disconnecting/reconnecting power to it.

Louis

Edited by hamluis, 12 December 2012 - 09:39 AM.


#5 olly115

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Posted 12 December 2012 - 09:46 AM

Autoconfig ip address is 169.254.223.161
Subnet mask says 255.255.0.0

I've tried rebooting the router with all the computers connected to it but I'll try this again, also we have 2 modems behind the routers, should I power up these then the router then the pcs?

Cheers

#6 hamluis

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Posted 12 December 2012 - 11:42 AM

Sequence of powering up...I don't think that matters.

When I've had this problem...I powered off the router and the modem...then repowered each.

Why do you have two LAN ports on your system? Do you have two network cards installed?

Do you have DSL?

Louis

Intel® PRO/1000 GT Desktop Adapter is an external card. You should be using the Intel® 82566DM Gigabit Network Con for your networking.

Edited by hamluis, 12 December 2012 - 11:49 AM.


#7 olly115

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Posted 12 December 2012 - 12:03 PM

Hi Luis,

Its the internal card you mentioned that I'm using to try to connect with, there is another port on the back which is external.

Im not sure what DSL is exactly? We have a phone system which our router is connected to, ip-Xchange system

I'm powering down the whole lot before work tomorrow and trying that first so I'll update this post with the results.

Cheers

#8 hamluis

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Posted 12 December 2012 - 12:48 PM

:thumbup2: .

Sorry that I can't suggest more but I've only had 1 or 2 excursions with this low connectivity/IP problem and what I suggested worked for me.

Louis

#9 olly115

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Posted 13 December 2012 - 04:48 AM

Hey Louis, I powered down the whole lot including the third party hardware and modems which worked a treat, mapped the network drive after a few attempts, just battling to connect the printer now!

Thanks for the help.

#10 hamluis

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Posted 13 December 2012 - 08:16 AM

Nice work by you, glad it's resolved...happy computing :).

Louis




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