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Slow/Freezing Computer & Very Slow Boot Up


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2 replies to this topic

#1 ledizzle

ledizzle

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  • 1 posts
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  • Local time:03:05 AM

Posted 12 December 2012 - 02:54 AM

Hello,

I've recently experienced some difficulties with my Toshiba Satellite. Initially it started with a verrrry slow boot up, and then all programs constantly freeze (desktop, internet browser, Microsoft Office, start button, you name it). I ran a malware and antivirus and cleaned up the hard drive, which seemed to solve the problem, until all the same problems started up again. Re-ran the antivirus and nothing popped up, but not sure what it could be if not malware/virus. Any help at all would be GREATLY appreciated!!! I am personally limited in technical prowess, and really appreciate any wisdom or insights! THANK YOU! :)

DDS.txt:

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16455 BrowserJavaVersion: 1.6.0_37
Run by ledizzle at 2:44:13 on 2012-12-12
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3891.969 [GMT -5:00]
.
AV: Norton 360 *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton 360 *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton 360 *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\system32\WLANExt.exe
C:\windows\System32\spoolsv.exe
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\ccSvcHst.exe
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE
C:\windows\system32\svchost.exe -k imgsvc
C:\windows\system32\ThpSrv.exe
C:\Windows\system32\TODDSrv.exe
C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
C:\windows\system32\taskhost.exe
C:\Program Files\Intel\WiMAX\Bin\AppSrv.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\windows\System32\Eap3Host.exe
C:\windows\system32\Dwm.exe
C:\windows\Explorer.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Intel\WiMAX\Bin\DMAgent.exe
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\TOSHIBA\TECO\TecoService.exe
C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\ccSvcHst.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\System32\ThpSrv.exe
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\Program Files\TOSHIBA\TECO\Teco.exe
C:\windows\system32\SearchIndexer.exe
C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe
C:\Program Files\TOSHIBA\FlashCards\Hotkey\TcrdKBB.exe
C:\Program Files\Intel\WiMAX\Bin\WiMAXCU.exe
C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\TOSHIBA\BulletinBoard\TosNcCore.exe
C:\Program Files\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\McAfee Security Scan\2.0.181\SSScheduler.exe
C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe
C:\Program Files (x86)\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe
C:\Program Files (x86)\TOSHIBA\TOSHIBA Sleep Utility\TSleepSrv.exe
C:\Program Files (x86)\Ask.com\Updater\Updater.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\windows\system32\wbem\unsecapp.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\system32\wbem\unsecapp.exe
C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe
C:\Program Files\TOSHIBA\TPHM\TPCHWMsg.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSENotify.exe
C:\windows\system32\taskeng.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Users\Leeda Wang\AppData\Local\Google\Google Talk Plugin\googletalkplugin.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXE
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\windows\splwow64.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\windows\system32\msiexec.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\windows\system32\SearchProtocolHost.exe
C:\windows\system32\SearchFilterHost.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://search.babylon.com/?AF=109866&babsrc=HP_ss&mntrId=3efe848100000000000064d4da2936d0
uDefault_Page_URL = hxxp://start.toshiba.com/g/
uProxyOverride = <local>;*.local
mWinlogon: Userinit = userinit.exe,
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Babylon toolbar helper: {2EECD738-5844-4a99-B4B6-146BF802613B} - C:\Program Files (x86)\BabylonToolbar\BabylonToolbar\1.5.3.17\bh\BabylonToolbar.dll
BHO: Symantec NCO BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\coieplg.dll
BHO: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\ips\ipsbho.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Windows Live Messenger Companion Helper: {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} -
BHO: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: TOSHIBA Media Controller Plug-in: {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\coieplg.dll
TB: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\coieplg.dll
TB: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} -
TB: Babylon Toolbar: {98889811-442D-49dd-99D7-DC866BE87DBC} - C:\Program Files (x86)\BabylonToolbar\BabylonToolbar\1.5.3.17\BabylonToolbarTlbr.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
uRun: [Best Buy pc app] C:\Users\Leeda Wang\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Best Buy\Best Buy pc app.appref-ms
uRun: [Google Update] "C:\Users\Leeda Wang\AppData\Local\Google\Update\GoogleUpdate.exe" /c
uRun: [Facebook Update] "C:\Users\Leeda Wang\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
uRun: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
mRun: [KeNotify] C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe
mRun: [HWSetup] C:\Program Files\TOSHIBA\Utilities\HWSetup.exe hwSetUP
mRun: [SVPWUTIL] C:\Program Files (x86)\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL
mRun: [TWebCamera] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe" autorun
mRun: [TSleepSrv] C:\Program Files (x86)\TOSHIBA\TOSHIBA Sleep Utility\TSleepSrv.exe
mRun: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
mRun: [ApnUpdater] "C:\Program Files (x86)\Ask.com\Updater\Updater.exe"
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\MCAFEE~1.LNK - C:\Program Files (x86)\McAfee Security Scan\2.0.181\SSScheduler.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab
TCP: NameServer = 141.211.144.17 141.211.125.17
TCP: Interfaces\{1B191BB2-3DFE-47A9-BDD7-E8EAAAF8A934} : DHCPNameServer = 107.17.71.1 64.134.255.2 64.134.255.10
TCP: Interfaces\{BA6CC4A9-3D5D-4D16-ADA2-288E6E62D9A2} : DHCPNameServer = 141.211.144.17 141.211.125.17
TCP: Interfaces\{BA6CC4A9-3D5D-4D16-ADA2-288E6E62D9A2}\2375942554836363 : DHCPNameServer = 192.168.1.254
TCP: Interfaces\{BA6CC4A9-3D5D-4D16-ADA2-288E6E62D9A2}\3486F677160716C6F6F6A716 : DHCPNameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{BA6CC4A9-3D5D-4D16-ADA2-288E6E62D9A2}\35072796E64702D49664964303832302032444 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{BA6CC4A9-3D5D-4D16-ADA2-288E6E62D9A2}\94E4449414E40245251494C43502336303 : DHCPNameServer = 192.168.0.1
TCP: Interfaces\{BA6CC4A9-3D5D-4D16-ADA2-288E6E62D9A2}\D416272796F64747F57457563747 : DHCPNameServer = 4.2.2.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
x64-BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-Run: [IgfxTray] C:\windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\windows\System32\igfxpers.exe
x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
x64-Run: [RtHDVBg] C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe /FORPCEE3
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [ThpSrv] C:\windows\System32\thpsrv /logon
x64-Run: [TPwrMain] C:\Program Files (x86)\TOSHIBA\Power Saver\TPwrMain.EXE
x64-Run: [HSON] C:\Program Files (x86)\TOSHIBA\TBS\HSON.exe
x64-Run: [SmoothView] C:\Program Files (x86)\Toshiba\SmoothView\SmoothView.exe
x64-Run: [00TCrdMain] C:\Program Files (x86)\TOSHIBA\FlashCards\TCrdMain.exe
x64-Run: [Teco] "C:\Program Files (x86)\TOSHIBA\TECO\Teco.exe" /r
x64-Run: [TosWaitSrv] C:\Program Files (x86)\TOSHIBA\TPHM\TosWaitSrv.exe
x64-Run: [SmartFaceVWatcher] C:\Program Files (x86)\Toshiba\SmartFaceV\SmartFaceVWatcher.exe
x64-Run: [IntelWireless] "C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" /tf Intel Wireless Tray
x64-Run: [IntelWirelessWiMAX] "C:\Program Files\Intel\WiMAX\Bin\WiMAXCU.exe" /tasktray /nosplash
x64-Run: [TosVolRegulator] C:\Program Files\TOSHIBA\TosVolRegulator\TosVolRegulator.exe
x64-Run: [TosSENotify] C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe
x64-Run: [TosNC] C:\Program Files (x86)\Toshiba\BulletinBoard\TosNcCore.exe
x64-Run: [TosReelTimeMonitor] C:\Program Files (x86)\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - <orphaned>
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
x64-SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Leeda Wang\AppData\Roaming\Mozilla\Firefox\Profiles\o5kmctsz.default\
FF - prefs.js: browser.search.selectedEngine - Search the web (Babylon)
FF - prefs.js: browser.startup.homepage - hxxp://search.babylon.com/?AF=109866&babsrc=HP_ss&mntrId=3efe848100000000000064d4da2936d0
FF - prefs.js: keyword.URL - hxxp://search.babylon.com/?AF=109866&babsrc=adbartrp&mntrId=3efe848100000000000064d4da2936d0&q=
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.53\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.57\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.65\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.69\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.79\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.93\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.99\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\4.0.60831.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Users\Leeda Wang\AppData\Local\Google\Update\1.3.21.99\npGoogleUpdate3.dll
FF - plugin: C:\Users\Leeda Wang\AppData\Roaming\Mozilla\plugins\npatgpc.dll
FF - plugin: C:\Users\Leeda Wang\AppData\Roaming\Mozilla\plugins\npgoogletalk.dll
FF - plugin: C:\Users\Leeda Wang\AppData\Roaming\Mozilla\plugins\npgtpo3dautoplugin.dll
FF - plugin: C:\windows\SysWOW64\Macromed\Flash\NPSWF32.dll
.
---- FIREFOX POLICIES ----
FF - user.js: extensions.BabylonToolbar_i.babTrack - affID=109866
FF - user.js: extensions.BabylonToolbar_i.babExt -
FF - user.js: extensions.BabylonToolbar_i.srcExt - ss
FF - user.js: extensions.BabylonToolbar_i.id - 3efe848100000000000064d4da2936d0
FF - user.js: extensions.BabylonToolbar_i.hardId - 3efe848100000000000064d4da2936d0
FF - user.js: extensions.BabylonToolbar_i.instlDay - 15396
FF - user.js: extensions.BabylonToolbar_i.vrsn - 1.5.3.17
FF - user.js: extensions.BabylonToolbar_i.vrsni - 1.5.3.17
FF - user.js: extensions.BabylonToolbar_i.vrsnTs - 1.5.3.1722:45:01
FF - user.js: extensions.BabylonToolbar_i.prtnrId - babylon
FF - user.js: extensions.BabylonToolbar_i.prdct - BabylonToolbar
FF - user.js: extensions.BabylonToolbar_i.aflt - babsst
FF - user.js: extensions.BabylonToolbar_i.smplGrp - none
FF - user.js: extensions.BabylonToolbar_i.tlbrId - base
FF - user.js: extensions.BabylonToolbar_i.instlRef - sst
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;C:\windows\System32\drivers\N360x64\0502020.003\symds64.sys [2012-6-11 450680]
R0 SymEFA;Symantec Extended File Attributes;C:\windows\System32\drivers\N360x64\0502020.003\symefa64.sys [2012-6-11 912504]
R0 Thpdrv;TOSHIBA HDD Protection Driver;C:\windows\System32\drivers\thpdrv.sys [2009-6-29 34880]
R0 Thpevm;TOSHIBA HDD Protection - Shock Sensor Driver;C:\windows\System32\drivers\Thpevm.sys [2009-6-29 14784]
R0 tos_sps64;TOSHIBA tos_sps64 Service;C:\windows\System32\drivers\tos_sps64.sys [2011-4-11 482384]
R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.1.0.29\Definitions\BASHDefs\20121130.005\BHDrvx64.sys [2012-12-3 1384608]
R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.1.0.29\Definitions\IPSDefs\20121211.002\IDSviA64.sys [2012-12-12 513184]
R1 SymIRON;Symantec Iron Driver;C:\windows\System32\drivers\N360x64\0502020.003\ironx64.sys [2012-6-11 171128]
R1 SymNetS;Symantec Network Security WFP Driver;C:\windows\System32\drivers\N360x64\0502020.003\symnets.sys [2012-6-11 386168]
R2 DMAgent;Intel® PROSet/Wireless WiMAX Red Bend Device Management Service;C:\Program Files\Intel\WiMAX\Bin\DMAgent.exe [2010-9-1 408576]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2012-11-20 399432]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2011-5-12 676936]
R2 N360;Norton 360;C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\ccsvchst.exe [2012-6-11 130008]
R2 TOSHIBA eco Utility Service;TOSHIBA eco Utility Service;C:\Program Files\TOSHIBA\TECO\TecoService.exe [2010-7-28 267192]
R2 TVALZFL;TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Filter Driver;C:\windows\System32\drivers\TVALZFL.sys [2009-6-19 14472]
R2 UNS;Intel® Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2011-4-11 2320920]
R2 WiMAXAppSrv;Intel® PROSet/Wireless WiMAX Service;C:\Program Files\Intel\WiMAX\Bin\AppSrv.exe [2010-9-1 911872]
R3 bpenum;bpenum;C:\windows\System32\drivers\bpenum.sys [2010-5-16 71168]
R3 bpmp;Intel® Centrino® WiMAX 6050 Series;C:\windows\System32\drivers\bpmp.sys [2010-5-16 175104]
R3 bpusb;bpusb;C:\windows\System32\drivers\bpusb.sys [2010-5-16 81920]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2012-8-15 138912]
R3 HECIx64;Intel® Management Engine Interface;C:\windows\System32\drivers\HECIx64.sys [2011-4-11 56344]
R3 Impcd;Impcd;C:\windows\System32\drivers\Impcd.sys [2010-2-27 158976]
R3 IntcDAud;Intel® Display Audio;C:\windows\System32\drivers\IntcDAud.sys [2010-6-21 287232]
R3 MBAMProtector;MBAMProtector;C:\windows\System32\drivers\mbam.sys [2011-5-12 25928]
R3 PGEffect;Pangu effect driver;C:\windows\System32\drivers\PGEffect.sys [2011-4-11 35008]
R3 RTL8167;Realtek 8167 NT Driver;C:\windows\System32\drivers\Rt64win7.sys [2011-4-11 331880]
R3 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [2010-2-5 137560]
R3 TPCHSrv;TPCH Service;C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe [2010-7-22 822192]
R3 wdkmd;Intel WiDi KMD;C:\windows\System32\drivers\WDKMD.sys [2010-6-18 39832]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2012-11-9 160944]
S3 acpials;ALS Sensor Filter;C:\windows\System32\drivers\acpials.sys [2009-7-14 9728]
S3 BBSvc;Bing Bar Update Service;C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE [2011-4-1 183560]
S3 fssfltr;fssfltr;C:\windows\System32\drivers\fssfltr.sys [2011-7-6 48488]
S3 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2011-5-13 1492840]
S3 JMCR;JMCR;C:\windows\System32\drivers\jmcr.sys [2010-5-18 164464]
S3 McComponentHostService;McAfee Security Scan Component Host Service;C:\Program Files (x86)\McAfee Security Scan\2.0.181\McCHSvc.exe [2010-1-15 227232]
S3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [2010-7-19 340240]
S3 TMachInfo;TMachInfo;C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe [2011-4-11 51512]
S3 TsUsbFlt;TsUsbFlt;C:\windows\System32\drivers\TsUsbFlt.sys [2011-6-21 59392]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\System32\Wat\WatAdminSvc.exe [2011-5-12 1255736]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2012-12-07 22:02:00 -------- d-----w- C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69
2012-12-07 22:02:00 -------- d-----w- C:\Program Files\iTunes
2012-12-07 22:02:00 -------- d-----w- C:\Program Files\iPod
2012-12-07 22:02:00 -------- d-----w- C:\Program Files (x86)\iTunes
2012-11-21 04:43:17 477168 ----a-w- C:\windows\SysWow64\npdeployJava1.dll
2012-11-21 03:50:59 2560 ----a-w- C:\windows\System32\drivers\en-US\wdf01000.sys.mui
2012-11-21 03:50:58 9728 ----a-w- C:\windows\System32\Wdfres.dll
2012-11-21 03:50:58 785512 ----a-w- C:\windows\System32\drivers\Wdf01000.sys
2012-11-21 03:50:58 54376 ----a-w- C:\windows\System32\drivers\WdfLdr.sys
2012-11-21 03:30:23 87040 ----a-w- C:\windows\System32\drivers\WUDFPf.sys
2012-11-21 03:30:23 198656 ----a-w- C:\windows\System32\drivers\WUDFRd.sys
2012-11-21 03:30:21 84992 ----a-w- C:\windows\System32\WUDFSvc.dll
2012-11-21 03:30:21 194048 ----a-w- C:\windows\System32\WUDFPlatform.dll
2012-11-21 03:30:19 744448 ----a-w- C:\windows\System32\WUDFx.dll
2012-11-21 03:30:19 45056 ----a-w- C:\windows\System32\WUDFCoinstaller.dll
2012-11-21 03:30:19 229888 ----a-w- C:\windows\System32\WUDFHost.exe
2012-11-14 23:33:36 95744 ----a-w- C:\windows\System32\synceng.dll
2012-11-14 23:33:36 78336 ----a-w- C:\windows\SysWow64\synceng.dll
.
==================== Find3M ====================
.
2012-11-21 04:42:55 473072 ----a-w- C:\windows\SysWow64\deployJava1.dll
2012-10-18 18:25:58 3149824 ----a-w- C:\windows\System32\win32k.sys
2012-10-16 08:38:37 135168 ----a-w- C:\windows\apppatch\AppPatch64\AcXtrnal.dll
2012-10-16 08:38:34 350208 ----a-w- C:\windows\apppatch\AppPatch64\AcLayers.dll
2012-10-16 07:39:52 561664 ----a-w- C:\windows\apppatch\AcLayers.dll
2012-10-09 18:17:13 55296 ----a-w- C:\windows\System32\dhcpcsvc6.dll
2012-10-09 18:17:13 226816 ----a-w- C:\windows\System32\dhcpcore6.dll
2012-10-09 17:40:31 44032 ----a-w- C:\windows\SysWow64\dhcpcsvc6.dll
2012-10-09 17:40:31 193536 ----a-w- C:\windows\SysWow64\dhcpcore6.dll
2012-10-08 11:31:03 2312704 ----a-w- C:\windows\System32\jscript9.dll
2012-10-08 11:23:52 1392128 ----a-w- C:\windows\System32\wininet.dll
2012-10-08 11:22:55 1494528 ----a-w- C:\windows\System32\inetcpl.cpl
2012-10-08 11:18:22 173056 ----a-w- C:\windows\System32\ieUnatt.exe
2012-10-08 11:17:35 599040 ----a-w- C:\windows\System32\vbscript.dll
2012-10-08 11:13:33 2382848 ----a-w- C:\windows\System32\mshtml.tlb
2012-10-08 07:56:24 1800704 ----a-w- C:\windows\SysWow64\jscript9.dll
2012-10-08 07:48:03 1129472 ----a-w- C:\windows\SysWow64\wininet.dll
2012-10-08 07:47:44 1427968 ----a-w- C:\windows\SysWow64\inetcpl.cpl
2012-10-08 07:44:05 142848 ----a-w- C:\windows\SysWow64\ieUnatt.exe
2012-10-08 07:43:21 420864 ----a-w- C:\windows\SysWow64\vbscript.dll
2012-10-08 07:40:56 2382848 ----a-w- C:\windows\SysWow64\mshtml.tlb
2012-10-03 17:56:54 1914248 ----a-w- C:\windows\System32\drivers\tcpip.sys
2012-10-03 17:44:21 70656 ----a-w- C:\windows\System32\nlaapi.dll
2012-10-03 17:44:21 303104 ----a-w- C:\windows\System32\nlasvc.dll
2012-10-03 17:44:17 246272 ----a-w- C:\windows\System32\netcorehc.dll
2012-10-03 17:44:17 18944 ----a-w- C:\windows\System32\netevent.dll
2012-10-03 17:44:16 216576 ----a-w- C:\windows\System32\ncsi.dll
2012-10-03 17:42:16 569344 ----a-w- C:\windows\System32\iphlpsvc.dll
2012-10-03 16:42:24 18944 ----a-w- C:\windows\SysWow64\netevent.dll
2012-10-03 16:42:24 175104 ----a-w- C:\windows\SysWow64\netcorehc.dll
2012-10-03 16:42:23 156672 ----a-w- C:\windows\SysWow64\ncsi.dll
2012-10-03 16:07:26 45568 ----a-w- C:\windows\System32\drivers\tcpipreg.sys
2012-09-30 00:54:26 25928 ----a-w- C:\windows\System32\drivers\mbam.sys
2012-09-14 19:19:29 2048 ----a-w- C:\windows\System32\tzres.dll
2012-09-14 18:28:53 2048 ----a-w- C:\windows\SysWow64\tzres.dll
.
============= FINISH: 2:45:21.26 ===============

Attached Files


Edited by ledizzle, 12 December 2012 - 02:57 AM.


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#2 thisisu

thisisu

  • Malware Response Team
  • 2,525 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:USA
  • Local time:02:05 AM

Posted 15 December 2012 - 07:31 PM

Hello and welcome to BleepingComputer! :welcome:

My name is Thisisu and I will be helping you with your malware related computer problems.

I do have some basic rules while we are working together so please read and follow them:


  • Be specific!
    • If you come across a problem while performing any of the steps listed here, do not simply state "It did not work." Tell me the exact error you encountered if one was given to you. For example, this is a much better response: "When I ran the ____ tool, an error box appeared on my screen and said 'Illegal operation attempted on a registry key that has been marked for deletion.'. There is only an 'OK' button in the box."
  • Do not run any scans/fixes on your own!
    • If at any time you feel that you can handle the rest of your computer problems on your own without my help, just let me know! I will not be offended as there are others that need help with their computers. However, do not perform scans and/or fixes that I have not asked you to do on your own and then expect me to continue helping you because I will not!
  • I will close the topic if I have not heard a response from you within 72 hours.
    • If you are going to be away, just let me know and I will leave the topic open until you can return.

Let's begin:

Posted Image From Programs and Features (via Control Panel), please uninstall the below:
  • Ask Toolbar
  • Ask Toolbar Updater
  • Babylon toolbar on IE
  • Best Buy pc app
  • EasyBits GO <== Potentially unwanted. Uninstall if you did not intentionally install it.
  • Java™ 6 Update 37 <== Outdated

  • Please download and install CCleaner Slim
  • Open CCleaner and click the Options button
  • Now choose Advanced
  • Uncheck everything here except for Skip User Account Control warning
  • Now click the Cleaner button and press the Run Cleaner button at the bottom right of the program.
  • If this is your first time running this program, a prompt may appear asking for confirmation to delete temporary files. Go ahead and proceed.

__

Posted Image Please download RogueKiller to your desktop.
  • Now rename RogueKiller.exe to winlogon.exe
  • Double-click winlogon.exe to run.
  • When it opens, press the Scan button
  • When the scan is finished, press the Delete button.
  • Please post the contents of the latest numbered RKreport.txt from your desktop to your next post.

__

Posted Image Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

Edited by thisisu, 15 December 2012 - 08:14 PM.


#3 thisisu

thisisu

  • Malware Response Team
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  • Gender:Male
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  • Local time:02:05 AM

Posted 18 December 2012 - 08:49 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.




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