Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Probable Infection of Malware


  • This topic is locked This topic is locked
6 replies to this topic

#1 abraxas123

abraxas123

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:11:59 AM

Posted 11 December 2012 - 11:14 PM

Hi All,

I made the mistake of clicking an unfamiliar link, and am pretty sure some malware was downloaded onto my computer. An image of the culprit is given here: Posted Image
Something called "Jollywallet", and an unfamiliar search tab. MS Security and MBAM aren't picking it up, and I'm highly suspicious. Your guidance and input would be highly appreciated.

BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,934 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:11:59 AM

Posted 12 December 2012 - 11:40 AM

Hello abraxas
First we'll see if it's in Add Ons...and remove it.
In FireFox it may be the Add ons/Plugins. try disabling them one at a time and see which one was at fault.

How to disable extensions and plugins

Keeping your third-party plugins up to date


Now do a scan..ADW Cleaner

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • You will be prompted to restart your computer. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


And
Please download Malwarebytes Anti-Malware Posted Image and save it to your desktop.
  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet and double-click on the renamed file to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in FAQ Section A: 4. Issues.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When the scan is complete, click OK, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

-- Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, use Malwarebytes Chameleon and follow the onscreen instructions. The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).



How is it now?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 abraxas123

abraxas123
  • Topic Starter

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:11:59 AM

Posted 12 December 2012 - 05:36 PM

Hello boopme,

Thanks for your help with this. At this point, the unfamiliar search bar has been removed, but the Jollywallet button is still there. Disabling add-ons in Firefox did not appear to help.

From AdwCleaner:

# AdwCleaner v2.100 - Logfile created 12/12/2012 at 17:17:36
# Updated 09/12/2012 by Xplode
# Operating system : Microsoft Windows XP Service Pack 3 (32 bits)
# User : bcrandal - BRIANPC
# Boot Mode : Normal
# Running from : C:\Documents and Settings\bcrandal\My Documents\Downloads\AdwCleaner.exe
# Option [Delete]


***** [Services] *****

Stopped & Deleted : DefaultTabUpdate

***** [Files / Folders] *****

Deleted on reboot : C:\Documents and Settings\All Users\Application Data\boost_interprocess
File Deleted : C:\Documents and Settings\bcrandal\Application Data\Mozilla\Firefox\Profiles\d2xsf5hk.default\extensions\addon@defaulttab.com.xpi
File Deleted : C:\Documents and Settings\bcrandal\Application Data\Mozilla\Firefox\Profiles\d2xsf5hk.default\searchplugins\search-here.xml
Folder Deleted : C:\Documents and Settings\bcrandal\Application Data\DefaultTab
Folder Deleted : C:\Documents and Settings\bcrandal\Application Data\Mozilla\Firefox\Profiles\d2xsf5hk.default\ConduitCommon
Folder Deleted : C:\Documents and Settings\bcrandal\Application Data\Mozilla\Firefox\Profiles\d2xsf5hk.default\CT2504091
Folder Deleted : C:\Documents and Settings\bcrandal\Application Data\Mozilla\Firefox\Profiles\d2xsf5hk.default\extensions\{ba14329e-9550-4989-b3f2-9732e92d17cc}
Folder Deleted : C:\Documents and Settings\bcrandal\Application Data\SwvUpdater
Folder Deleted : C:\Documents and Settings\bcrandal\Local Settings\Application Data\Conduit

***** [Registry] *****

Key Deleted : HKCU\Software\AppDataLow\Software\DefaultTab
Key Deleted : HKCU\Software\Cr_Installer
Key Deleted : HKCU\Software\Crossrider
Key Deleted : HKCU\Software\Default Tab
Key Deleted : HKCU\Software\DefaultTab
Key Deleted : HKCU\Software\InstalledBrowserExtensions
Key Deleted : HKLM\SOFTWARE\Classes\Conduit.Engine
Key Deleted : HKLM\SOFTWARE\Classes\CrossriderApp0012555.BHO
Key Deleted : HKLM\SOFTWARE\Classes\CrossriderApp0012555.BHO.1
Key Deleted : HKLM\SOFTWARE\Classes\CrossriderApp0012555.Sandbox
Key Deleted : HKLM\SOFTWARE\Classes\CrossriderApp0012555.Sandbox.1
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT2504091
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\Software\Default Tab
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\conduitEngine
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\DefaultTab

***** [Internet Browsers] *****

-\\ Internet Explorer v8.0.6001.18702

[OK] Registry is clean.

-\\ Mozilla Firefox v16.0.2 (en-US)

Profile name : default
File : C:\Documents and Settings\bcrandal\Application Data\Mozilla\Firefox\Profiles\d2xsf5hk.default\prefs.js

Deleted : user_pref("CT2504091..clientLogIsEnabled", true);
Deleted : user_pref("CT2504091..clientLogServiceUrl", "hxxp://clientlog.users.conduit.com/ClientDiagnostics.as[...]
Deleted : user_pref("CT2504091..uninstallLogServiceUrl", "hxxp://uninstall.users.conduit.com/Uninstall.asmx/Re[...]
Deleted : user_pref("CT2504091.AboutPrivacyUrl", "hxxp://www.conduit.com/privacy/Default.aspx");
Deleted : user_pref("CT2504091.CTID", "CT2504091");
Deleted : user_pref("CT2504091.CurrentServerDate", "10-11-2011");
Deleted : user_pref("CT2504091.DSInstall", true);
Deleted : user_pref("CT2504091.DialogsAlignMode", "LTR");
Deleted : user_pref("CT2504091.DialogsGetterLastCheckTime", "Wed Nov 09 2011 22:09:40 GMT-0500 (Eastern Standa[...]
Deleted : user_pref("CT2504091.DownloadReferralCookieData", "");
Deleted : user_pref("CT2504091.EMailNotifierPollDate", "Wed Nov 09 2011 22:49:41 GMT-0500 (Eastern Standard Ti[...]
Deleted : user_pref("CT2504091.FeedLastCount129079840422964131", 10);
Deleted : user_pref("CT2504091.FeedPollDate128891351169457140", "Wed Nov 09 2011 22:09:40 GMT-0500 (Eastern St[...]
Deleted : user_pref("CT2504091.FeedPollDate129079840422964131", "Wed Nov 09 2011 22:09:40 GMT-0500 (Eastern St[...]
Deleted : user_pref("CT2504091.FeedTTL128891351169457140", 40);
Deleted : user_pref("CT2504091.FirstServerDate", "2-11-2011");
Deleted : user_pref("CT2504091.FirstTime", true);
Deleted : user_pref("CT2504091.FirstTimeFF3", true);
Deleted : user_pref("CT2504091.FixPageNotFoundErrors", true);
Deleted : user_pref("CT2504091.GroupingServerCheckInterval", 1440);
Deleted : user_pref("CT2504091.GroupingServiceUrl", "hxxp://grouping.services.conduit.com/");
Deleted : user_pref("CT2504091.HPInstall", false);
Deleted : user_pref("CT2504091.HasUserGlobalKeys", true);
Deleted : user_pref("CT2504091.HomePageProtectorEnabled", false);
Deleted : user_pref("CT2504091.HomepageBeforeUnload", "chrome://branding/locale/browserconfig.properties");
Deleted : user_pref("CT2504091.Initialize", true);
Deleted : user_pref("CT2504091.InitializeCommonPrefs", true);
Deleted : user_pref("CT2504091.InstallationAndCookieDataSentCount", 3);
Deleted : user_pref("CT2504091.InstallationType", "ConduitIntegration");
Deleted : user_pref("CT2504091.InstalledDate", "Tue Nov 01 2011 23:24:03 GMT-0400 (Eastern Daylight Time)");
Deleted : user_pref("CT2504091.IsAlertDBUpdated", true);
Deleted : user_pref("CT2504091.IsGrouping", false);
Deleted : user_pref("CT2504091.IsInitSetupIni", true);
Deleted : user_pref("CT2504091.IsMulticommunity", false);
Deleted : user_pref("CT2504091.IsOpenThankYouPage", false);
Deleted : user_pref("CT2504091.IsOpenUninstallPage", false);
Deleted : user_pref("CT2504091.LanguagePackLastCheckTime", "Wed Nov 09 2011 22:09:40 GMT-0500 (Eastern Standar[...]
Deleted : user_pref("CT2504091.LanguagePackReloadIntervalMM", 1440);
Deleted : user_pref("CT2504091.LanguagePackServiceUrl", "hxxp://translation.users.conduit.com/Translation.ashx[...]
Deleted : user_pref("CT2504091.LastLogin_3.7.0.6", "Wed Nov 09 2011 22:09:40 GMT-0500 (Eastern Standard Time)"[...]
Deleted : user_pref("CT2504091.LatestVersion", "3.8.0.8");
Deleted : user_pref("CT2504091.Locale", "en-us");
Deleted : user_pref("CT2504091.MCDetectTooltipHeight", "83");
Deleted : user_pref("CT2504091.MCDetectTooltipUrl", "hxxp://@EB_INSTALL_LINK@/rank/tooltip/?version=1");
Deleted : user_pref("CT2504091.MCDetectTooltipWidth", "295");
Deleted : user_pref("CT2504091.MyStuffEnabledAtInstallation", true);
Deleted : user_pref("CT2504091.OriginalFirstVersion", "3.7.0.6");
Deleted : user_pref("CT2504091.RadioShrinked", "shrinked");
Deleted : user_pref("CT2504091.RadioShrinkedFromSetup", true);
Deleted : user_pref("CT2504091.SHRINK_TOOLBAR", 0);
Deleted : user_pref("CT2504091.SearchCaption", "Web Search");
Deleted : user_pref("CT2504091.SearchEngineBeforeUnload", "chrome://browser-region/locale/region.properties");
Deleted : user_pref("CT2504091.SearchFromAddressBarIsInit", true);
Deleted : user_pref("CT2504091.SearchFromAddressBarUrl", "hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT250[...]
Deleted : user_pref("CT2504091.SearchInNewTabEnabled", true);
Deleted : user_pref("CT2504091.SearchInNewTabIntervalMM", 1440);
Deleted : user_pref("CT2504091.SearchInNewTabLastCheckTime", "Wed Nov 09 2011 22:09:39 GMT-0500 (Eastern Stand[...]
Deleted : user_pref("CT2504091.SearchInNewTabServiceUrl", "hxxp://newtab.conduit-hosting.com/newtab/?ctid=EB_T[...]
Deleted : user_pref("CT2504091.SearchInNewTabUsageUrl", "hxxp://usage.hosting.toolbar.conduit-services.com/usa[...]
Deleted : user_pref("CT2504091.SearchInNewTabUserEnabled", false);
Deleted : user_pref("CT2504091.SearchProtectorEnabled", false);
Deleted : user_pref("CT2504091.SearchProtectorToolbarDisabled", false);
Deleted : user_pref("CT2504091.SendProtectorDataViaLogin", true);
Deleted : user_pref("CT2504091.ServiceMapLastCheckTime", "Wed Nov 09 2011 22:09:40 GMT-0500 (Eastern Standard [...]
Deleted : user_pref("CT2504091.SettingsLastCheckTime", "Wed Nov 09 2011 22:09:39 GMT-0500 (Eastern Standard Ti[...]
Deleted : user_pref("CT2504091.SettingsLastUpdate", "1319755934");
Deleted : user_pref("CT2504091.TBHomePageUrl", "hxxp://search.conduit.com/?ctid=CT2504091&SearchSource=13");
Deleted : user_pref("CT2504091.ThirdPartyComponentsInterval", 504);
Deleted : user_pref("CT2504091.ThirdPartyComponentsLastCheck", "Tue Nov 01 2011 23:24:02 GMT-0400 (Eastern Day[...]
Deleted : user_pref("CT2504091.ThirdPartyComponentsLastUpdate", "1312887586");
Deleted : user_pref("CT2504091.ToolbarShrinkedFromSetup", true);
Deleted : user_pref("CT2504091.TrusteLinkUrl", "hxxp://trust.conduit.com/CT2504091");
Deleted : user_pref("CT2504091.TrustedApiDomains", "conduit.com,conduit-hosting.com,conduit-services.com,clien[...]
Deleted : user_pref("CT2504091.UserID", "UN27544132247839603");
Deleted : user_pref("CT2504091.ValidationData_Toolbar", 2);
Deleted : user_pref("CT2504091.alertChannelId", "897164");
Deleted : user_pref("CT2504091.backendstorage._gpl_firstrun10100", "31333230323034343038");
Deleted : user_pref("CT2504091.backendstorage.for_aoi", "31333230323034323436");
Deleted : user_pref("CT2504091.backendstorage.for_ccid", "416C62616E79");
Deleted : user_pref("CT2504091.backendstorage.for_cdtr2", "31333230323034343036");
Deleted : user_pref("CT2504091.backendstorage.for_cdtr6", "31333230323034343033");
Deleted : user_pref("CT2504091.backendstorage.for_cid", "5553");
Deleted : user_pref("CT2504091.backendstorage.for_ip", "36372E3234382E3139312E313938");
Deleted : user_pref("CT2504091.backendstorage.for_lcut", "31333230383934353833");
Deleted : user_pref("CT2504091.backendstorage.for_pid", "31303231");
Deleted : user_pref("CT2504091.backendstorage.for_rid", "4E59");
Deleted : user_pref("CT2504091.backendstorage.for_zoneid", "3130313537");
Deleted : user_pref("CT2504091.backendstorage.hxxp://dl_gameplaylabs_com/items/conduit/temp._gpl_firstrun10100[...]
Deleted : user_pref("CT2504091.generalConfigFromLogin", "{\"ApiMaxAlerts\":\"12\",\"SocialDomains\":\"social.c[...]
Deleted : user_pref("CT2504091.globalFirstTimeInfoLastCheckTime", "Wed Nov 09 2011 22:09:40 GMT-0500 (Eastern [...]
Deleted : user_pref("CT2504091.homepageProtectorEnableByLogin", true);
Deleted : user_pref("CT2504091.initDone", true);
Deleted : user_pref("CT2504091.isAppTrackingManagerOn", true);
Deleted : user_pref("CT2504091.isFirstRadioInstallation", false);
Deleted : user_pref("CT2504091.myStuffEnabled", true);
Deleted : user_pref("CT2504091.myStuffPublihserMinWidth", 400);
Deleted : user_pref("CT2504091.myStuffSearchUrl", "hxxp://Apps.conduit.com/search?q=SEARCH_TERM&SearchSourceOr[...]
Deleted : user_pref("CT2504091.myStuffServiceIntervalMM", 1440);
Deleted : user_pref("CT2504091.myStuffServiceUrl", "hxxp://mystuff.conduit-services.com/MyStuffService.ashx?Co[...]
Deleted : user_pref("CT2504091.oldAppsList", "129079840421557838,129079840422026594,111,129079849636241789,129[...]
Deleted : user_pref("CT2504091.revertSettingsEnabled", false);
Deleted : user_pref("CT2504091.searchProtectorDialogDelayInSec", 10);
Deleted : user_pref("CT2504091.searchProtectorEnableByLogin", true);
Deleted : user_pref("CT2504091.testingCtid", "");
Deleted : user_pref("CT2504091.toolbarAppMetaDataLastCheckTime", "Wed Nov 09 2011 22:09:40 GMT-0500 (Eastern S[...]
Deleted : user_pref("CT2504091.toolbarContextMenuLastCheckTime", "Tue Nov 01 2011 23:24:03 GMT-0400 (Eastern D[...]
Deleted : user_pref("CT2504091.undefined", "Wed Nov 09 2011 22:09:40 GMT-0500 (Eastern Standard Time)");
Deleted : user_pref("CT2504091.usagesFlag", 2);
Deleted : user_pref("CommunityToolbar.ETag.hxxp://alerts.conduit-services.com/root/897164/892962/US", "\"0\"")[...]
Deleted : user_pref("CommunityToolbar.ETag.hxxp://appsmetadata.toolbar.conduit-services.com/?ctid=CT2504091", [...]
Deleted : user_pref("CommunityToolbar.ETag.hxxp://contextmenu.toolbar.conduit-services.com/?name=GottenApps&lo[...]
Deleted : user_pref("CommunityToolbar.ETag.hxxp://contextmenu.toolbar.conduit-services.com/?name=OtherApps&loc[...]
Deleted : user_pref("CommunityToolbar.ETag.hxxp://contextmenu.toolbar.conduit-services.com/?name=SharedApps&lo[...]
Deleted : user_pref("CommunityToolbar.ETag.hxxp://contextmenu.toolbar.conduit-services.com/?name=Toolbar&local[...]
Deleted : user_pref("CommunityToolbar.ETag.hxxp://dynamicdialogs.alert.conduit-services.com/alert/dlg.pkg", "\[...]
Deleted : user_pref("CommunityToolbar.ETag.hxxp://dynamicdialogs.toolbar.conduit-services.com/DLG.pkg?ver=3.7.[...]
Deleted : user_pref("CommunityToolbar.ETag.hxxp://servicemap.conduit-services.com/Toolbar/?ownerId=CT2504091",[...]
Deleted : user_pref("CommunityToolbar.ETag.hxxp://settings.toolbar.conduit-services.com/?ctid=CT2504091&octid=[...]
Deleted : user_pref("CommunityToolbar.ETag.hxxp://tracking.usage.app.conduit-services.com/FirstTime.ashx?curre[...]
Deleted : user_pref("CommunityToolbar.ETag.hxxp://translation.toolbar.conduit-services.com/?locale=en-us", "\"[...]
Deleted : user_pref("CommunityToolbar.LatestLibsPath", "file:///C:\\Documents and Settings\\bcrandal\\Applicat[...]
Deleted : user_pref("CommunityToolbar.LatestToolbarVersionInstalled", "3.7.0.6");
Deleted : user_pref("CommunityToolbar.SearchFromAddressBarSavedUrl", "");
Deleted : user_pref("CommunityToolbar.ToolbarsList", "CT2504091");
Deleted : user_pref("CommunityToolbar.ToolbarsList2", "CT2504091");
Deleted : user_pref("CommunityToolbar.ToolbarsList4", "CT2504091");
Deleted : user_pref("CommunityToolbar.globalUserId", "5c80fce6-92c7-41df-8ac2-07ba31629fb3");
Deleted : user_pref("CommunityToolbar.isAlertUrlAddedToFeedItemTable", true);
Deleted : user_pref("CommunityToolbar.isClickActionAddedToFeedItemTable", true);
Deleted : user_pref("CommunityToolbar.notifications.alertDialogsGetterLastCheckTime", "Wed Nov 09 2011 22:09:4[...]
Deleted : user_pref("CommunityToolbar.notifications.alertInfoInterval", 1440);
Deleted : user_pref("CommunityToolbar.notifications.alertInfoLastCheckTime", "Wed Nov 09 2011 22:09:48 GMT-050[...]
Deleted : user_pref("CommunityToolbar.notifications.clientsServerUrl", "hxxp://alert.client.conduit.com");
Deleted : user_pref("CommunityToolbar.notifications.locale", "en");
Deleted : user_pref("CommunityToolbar.notifications.loginIntervalMin", 1440);
Deleted : user_pref("CommunityToolbar.notifications.loginLastCheckTime", "Wed Nov 09 2011 22:09:40 GMT-0500 (E[...]
Deleted : user_pref("CommunityToolbar.notifications.loginLastUpdateTime", "1313487611");
Deleted : user_pref("CommunityToolbar.notifications.messageShowTimeSec", 20);
Deleted : user_pref("CommunityToolbar.notifications.servicesServerUrl", "hxxp://alert.services.conduit.com");
Deleted : user_pref("CommunityToolbar.notifications.showTrayIcon", false);
Deleted : user_pref("CommunityToolbar.notifications.userCloseIntervalMin", 300);
Deleted : user_pref("CommunityToolbar.notifications.userId", "f0464cef-8be1-45e2-b572-9d304320122f");
Deleted : user_pref("CommunityToolbar.originalHomepage", "chrome://branding/locale/browserconfig.properties");
Deleted : user_pref("CommunityToolbar.originalSearchEngine", "chrome://browser-region/locale/region.properties[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.InstallationThankYouPage", true);
Deleted : user_pref("extensions.crossriderapp12555.12555.InstallationTime", 1355282877);
Deleted : user_pref("extensions.crossriderapp12555.12555.InstallationUserSettings.searchUserConifrmation", fal[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.InstallationUserSettings.setHomepage", false);
Deleted : user_pref("extensions.crossriderapp12555.12555.InstallationUserSettings.setNewTab", false);
Deleted : user_pref("extensions.crossriderapp12555.12555.InstallationUserSettings.setSearch", false);
Deleted : user_pref("extensions.crossriderapp12555.12555.active", true);
Deleted : user_pref("extensions.crossriderapp12555.12555.addressbar", "");
Deleted : user_pref("extensions.crossriderapp12555.12555.addressbarenhanced", "");
Deleted : user_pref("extensions.crossriderapp12555.12555.backgroundjs", "\n\nvar jw_debug = false;\r\nsend_deb[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.backgroundver", 13);
Deleted : user_pref("extensions.crossriderapp12555.12555.can_run_bg_code", true);
Deleted : user_pref("extensions.crossriderapp12555.12555.certdomaininstaller", "");
Deleted : user_pref("extensions.crossriderapp12555.12555.changeprevious", false);
Deleted : user_pref("extensions.crossriderapp12555.12555.cookie.Affiliate_settings.expiration", "Fri Feb 01 20[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.cookie.Affiliate_settings.value", "%22%7B%5C%22initUr[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.cookie.InstallationTime.expiration", "Fri Feb 01 2030[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.cookie.InstallationTime.value", "1355282877");
Deleted : user_pref("extensions.crossriderapp12555.12555.cookie.InstallerParams.expiration", "Fri Feb 01 2030 [...]
Deleted : user_pref("extensions.crossriderapp12555.12555.cookie.initRequstWasMade.expiration", "Fri Feb 01 203[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.cookie.initRequstWasMade.value", "false");
Deleted : user_pref("extensions.crossriderapp12555.12555.cookie.jw_token.expiration", "Fri Feb 01 2030 00:00:0[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.cookie.jw_token.value", "%2242a1b7bc-6ce0-fed8-69a9-f[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.cookie.key_list_id.expiration", "Fri Feb 01 2030 00:0[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.cookie.key_list_id.value", "%2220120802-000%22");
Deleted : user_pref("extensions.crossriderapp12555.12555.description", "JollyWallet makes you money by giving [...]
Deleted : user_pref("extensions.crossriderapp12555.12555.domain", "");
Deleted : user_pref("extensions.crossriderapp12555.12555.enablesearch", false);
Deleted : user_pref("extensions.crossriderapp12555.12555.fbremoteurl", "");
Deleted : user_pref("extensions.crossriderapp12555.12555.group", 0);
Deleted : user_pref("extensions.crossriderapp12555.12555.homepage", "");
Deleted : user_pref("extensions.crossriderapp12555.12555.iframe", false);
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.InstallerIdentifiers.expiration", "Fri Feb[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.InstallerIdentifiers.value", "%7B%22instal[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_appVer.expiration", "Fri Feb 01 [...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_appVer.value", "46");
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_lastVersion.expiration", "Fri Fe[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_lastVersion.value", "447");
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_meta.expiration", "Fri Feb 01 20[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_meta.value", "%7B%22js/cache.js%[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_nextCheck.expiration", "Wed Dec [...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_nextCheck.value", "true");
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_queue.expiration", "Fri Feb 01 2[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_queue.value", "%7B%7D");
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_remote_resources.expiration", "F[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_remote_resources.value", "%7B%22[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39864.expiration", "Tue[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39864.value", "%22var%2[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39865.expiration", "Tue[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39865.value", "%22var%2[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39866.expiration", "Tue[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39866.value", "%22var%2[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39867.expiration", "Mon[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39867.value", "%22var%2[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39868.expiration", "Tue[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39868.value", "%22var%2[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39871.expiration", "Mon[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39871.value", "%22%28fu[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39873.expiration", "Tue[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39873.value", "%22data%[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39874.expiration", "Tue[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39874.value", "%22data%[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39875.expiration", "Tue[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39875.value", "%22data%[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39876.expiration", "Tue[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39876.value", "%22/*%21[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39877.expiration", "Tue[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39877.value", "%22/*%21[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39878.expiration", "Mon[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39878.value", "%22/*%21[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39880.expiration", "Mon[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39880.value", "%22data%[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39881.expiration", "Mon[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39881.value", "%22%23fa[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39882.expiration", "Mon[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39882.value", "%22%20/*[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39883.expiration", "Mon[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39883.value", "%22%20/*[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39884.expiration", "Mon[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39884.value", "%22%23fa[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39885.expiration", "Mon[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39885.value", "%22%20/*[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39887.expiration", "Tue[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39887.value", "%22data%[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39888.expiration", "Mon[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39888.value", "%22data%[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39889.expiration", "Mon[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.internaldb.Resources_resource_39889.value", "%22data%[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.js", "\n\n\r\nappAPI.ready(function($){\r\n appAPI.re[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.manifesturl", "");
Deleted : user_pref("extensions.crossriderapp12555.12555.name", "JollyWallet");
Deleted : user_pref("extensions.crossriderapp12555.12555.newtab", "");
Deleted : user_pref("extensions.crossriderapp12555.12555.opensearch", "");
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins.plugin_1.code", "appAPI._cr_config={appID:fun[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins.plugin_1.name", "base");
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins.plugin_1.ver", 3);
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins.plugin_13.code", "(function(a){a.selectedText[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins.plugin_13.name", "CrossriderAppUtils");
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins.plugin_13.ver", 2);
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins.plugin_14.code", "if(typeof(appAPI)===\"undef[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins.plugin_14.name", "CrossriderUtils");
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins.plugin_14.ver", 2);
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins.plugin_15.code", "(function(f){var u={};var e[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins.plugin_15.name", "FacebookFFIE");
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins.plugin_15.ver", 1);
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins.plugin_16.code", "if((typeof isBackground===\[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins.plugin_16.name", "FFAppAPIWrapper");
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins.plugin_16.ver", 4);
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins.plugin_17.code", "if(typeof window!==\"undefi[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins.plugin_17.name", "jQuery");
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins.plugin_17.ver", 3);
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins.plugin_21.code", "var CrossriderDebugManager=[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins.plugin_21.name", "debug");
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins.plugin_21.ver", 3);
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins.plugin_22.code", "(function(a){appAPI.queueMa[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins.plugin_22.name", "resources");
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins.plugin_22.ver", 2);
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins.plugin_28.code", "var CrossriderInitializerPl[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins.plugin_28.name", "initializer");
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins.plugin_28.ver", 2);
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins.plugin_4.code", "/*! jQuery v1.7.1 jquery.com[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins.plugin_4.name", "jquery_1_7_1");
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins.plugin_4.ver", 3);
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins.plugin_47.code", "(function(){appAPI.ready=fu[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins.plugin_47.name", "resources_background");
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins.plugin_47.ver", 1);
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins.plugin_64.code", "(function(){var h=\"__CR_EM[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins.plugin_64.name", "appApiMessage");
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins.plugin_64.ver", 1);
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins_lists.plugins_0", "17,14,16,64,47");
Deleted : user_pref("extensions.crossriderapp12555.12555.plugins_lists.plugins_1", "17,14,13,16,15,64,4,1,21,2[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.pluginsurl", "hxxp://app-static.crossrider.com/plugin[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.pluginsversion", 5);
Deleted : user_pref("extensions.crossriderapp12555.12555.publisher", "JollyWallet");
Deleted : user_pref("extensions.crossriderapp12555.12555.searchstatus", 0);
Deleted : user_pref("extensions.crossriderapp12555.12555.setnewtab", false);
Deleted : user_pref("extensions.crossriderapp12555.12555.settingsurl", "");
Deleted : user_pref("extensions.crossriderapp12555.12555.thankyou", "hxxp://www.jollywallet.com/jollywallet/we[...]
Deleted : user_pref("extensions.crossriderapp12555.12555.updateinterval", 360);
Deleted : user_pref("extensions.crossriderapp12555.12555.ver", 46);
Deleted : user_pref("extensions.crossriderapp12555.adsOldValue", -1);
Deleted : user_pref("extensions.crossriderapp12555.apps", "12555");
Deleted : user_pref("extensions.crossriderapp12555.bic", "13b8d2830d662232e0b9054f35664161");
Deleted : user_pref("extensions.crossriderapp12555.cid", 12555);
Deleted : user_pref("extensions.crossriderapp12555.firstrun", false);
Deleted : user_pref("extensions.crossriderapp12555.hadappinstalled", true);
Deleted : user_pref("extensions.crossriderapp12555.installationdate", 1355282920);
Deleted : user_pref("extensions.crossriderapp12555.lastcheck", 22589171);
Deleted : user_pref("extensions.crossriderapp12555.lastcheckitem", 22589176);
Deleted : user_pref("extensions.crossriderapp12555.modetype", "production");
Deleted : user_pref("extensions.crossriderapp12555.reportInstall", true);
Deleted : user_pref("extensions.defaulttab.config", "{\"status\": \"ok\", \"config\": {\"dns_error_handling\":[...]
Deleted : user_pref("extensions.enabledAddons", "{e4a8a97b-f2ed-450b-b12d-ee082ba24781}:1.5,crossriderapp12555[...]

-\\ Google Chrome v [Unable to get version]

File : C:\Documents and Settings\bcrandal\Local Settings\Application Data\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [30391 octets] - [12/12/2012 17:16:55]
AdwCleaner[S1].txt - [30980 octets] - [12/12/2012 17:17:36]

########## EOF - C:\AdwCleaner[S1].txt - [31041 octets] ##########



From MalwareBytes:


Malwarebytes Anti-Malware 1.65.1.1000
www.malwarebytes.org

Database version: v2012.12.12.14

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
bcrandal :: BRIANPC [administrator]

12/12/2012 5:23:05 PM
mbam-log-2012-12-12 (17-23-05).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 195029
Time elapsed: 3 minute(s), 26 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 6
HKCR\CLSID\{67BD9EEB-AA06-4329-A940-D250019300C9} (PUP.Software.Updater) -> Quarantined and deleted successfully.
HKCR\TypeLib\{A0EE0278-2986-4E5A-884E-A3BF0357E476} (PUP.Software.Updater) -> Quarantined and deleted successfully.
HKCR\Interface\{9EDC0C90-2B5B-4512-953E-35767BAD5C67} (PUP.Software.Updater) -> Quarantined and deleted successfully.
HKCR\Updater.AmiUpd.1 (PUP.Software.Updater) -> Quarantined and deleted successfully.
HKCR\Updater.AmiUpd (PUP.Software.Updater) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{99C91FC5-DB5B-4AA0-BB70-5D89C5A4DF96} (PUP.Software.Updater) -> Quarantined and deleted successfully.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\WINDOWS\Tasks\AmiUpdXp.job (PUP.Software.Updater) -> Quarantined and deleted successfully.

(end)

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,934 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:11:59 AM

Posted 12 December 2012 - 08:29 PM

OK, I think we will get it with these....
Please download Malwarebytes Anti-Malware Posted Image and save it to your desktop.
  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet and double-click on the renamed file to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in FAQ Section A: 4. Issues.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When the scan is complete, click OK, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

-- Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, use Malwarebytes Chameleon and follow the onscreen instructions. The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).


>>>>

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image
      icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

NOTE:Sometimes if ESET finds no infections it will not create a log.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 abraxas123

abraxas123
  • Topic Starter

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:11:59 AM

Posted 13 December 2012 - 11:37 PM

Hi,

In using ESET, my computer has been experiencing instability, and has frozen up and then crashed twice before scanning could be completed. It froze at 10 infections at its first attempt, and two the second try; both froze at similar lengths of time. The "jollywallet" app still appears in my browser.

#6 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,934 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:11:59 AM

Posted 14 December 2012 - 12:15 AM

OK, instability is not a good thing and removal is at times tricky. We don't want to lose the machine so...We will repost and use different tools to clean this.

Please follow this Preparation Guide and post in a new topic.
Name the new topic Cannot remove JolleyWallet..

Let me know if all went well.

Include this link back to here...

http://www.bleepingcomputer.com/forums/topic478162.html/page__pid__2920886#entry2920886
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,934 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:11:59 AM

Posted 16 December 2012 - 05:24 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 2 days and ALL logs are answered.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users