Posted 11 December 2012 - 07:37 PM
I figured I would hit the forums here to find out if anyone else is experiencing the same issue I have run into with the Mail app, Microsoft account and sync with ISP e-mail settings.
New Dell laptop with Windows 8
Have contacted ISP for IMAP settings
Have contacted Microsoft (little help other than refreshing Windows)
My client purchased a new laptop and wants to use the Mail app to access their e-mail provided by a medium sized ISP local to our area. During initial setup of the PC they created their Microsoft account with the e-mail address they have with their ISP. When they open the Mail app they can send e-mail, but not receive. So we set up an e-mail account with the IMAP settings from the ISP. That account will receive e-mail, but not send.
I spent a few hours on the phone with Microsoft and the resolution (for the moment) they came to was to refresh the operating system. Which we've done. Upon getting back into the Mail app, the problem persists and occasionally the Mail app displays a white screen (appears to be unresponsive, I've seen this occur on two other Windows 8 systems while using the Mail app). So, to resolve the problem I uninstall the app and reinstall it from the store using the Microsoft account information they created on initial setup.
Essentially, we're looking at installing Outlook (to utilize the POP ability since the Mail app doesn't support POP) to handle mail for all of their accounts. However, it's frustrating to have this feature (Mail app) available and be unable to utilize it.
My questions are-
Has anyone else encountered this issue and found a resolution?
Would it be advisable to have clients create Microsoft accounts using Hotmail or some other e-mail that they will not be using on a regular basis?
Any other thoughts are more than welcomed.