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running combofix


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3 replies to this topic

#1 footfistart

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Posted 11 December 2012 - 02:21 PM

hello all

im new on here and not sure where to start

my girlfriends laptop had privitize installed and i knew it wasn't right as i use the laptop all the time for general use and what not... anyways i uninstalled it and ran anti virus and soon discovered it doesn't pick up anything and says iM clean.. so i downloaded a program called advance uninstaller pro 11 and i could find any trace of the program.

next step was i contacted my dad who lives in NZ and hes an it specialist and asked him about it.

pointed me to combofix and said you install it and run the programe and that should solve the problems.

i know have the log but i have no idea on how to read it and my dad has never come across this or had to use it.

SO IF ANYONE OUT THERE CAN HELP ME THEN PLEASE LET ME KNOW AND TELL ME IF I CAN POST MY LOG SO SOMEONE CAN HELP...


IF SO PLEASE INCLUDE PICTURES ON A HOW TO DO THINGY :)

IM USING WINDOWS 7 HOME PREMIUM

many thanks


ryan

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#2 Animal

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Posted 11 December 2012 - 02:44 PM

Did you notice the Forum Guidelines banner at the top of this forum page? Blue letters: Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help which is a link to these directions. http://www.bleepingcomputer.com/forums/topic34773.html

That will get you started.

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#3 thisisu

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Posted 15 December 2012 - 07:24 PM

Hello Ryan :)

If you still need help after completing the steps above let me know. Just remember to post the requested logs.

Regards

#4 Animal

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Posted 16 December 2012 - 11:14 PM

Now that your log is properly posted, here, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

To avoid confusion, I am closing this topic.

The Internet is so big, so powerful and pointless that for some people it is a complete substitute for life.
Andrew Brown (1938-1994)


A learning experience is one of those things that say, "You know that thing you just did? Don't do that." Douglas Adams (1952-2001)


"Imagination is more important than knowledge. Knowledge is limited. Imagination circles the world." Albert Einstein (1879-1955)


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