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Stop Error 0xF4 with no Minidump Logs


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#1 hawks1282

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Posted 11 December 2012 - 09:10 AM

Hello,

I have an intermittent problem here (my favorite kind :-( )and I was hoping someone could offer their insights. I have three Cybernet GX45 All-In-One computers here running Windows XP SP3, which are randomly giving me a BSOD with Stop errors STOP: 0x000000F4 (0x00000003,0x899ACDA0,0x899ACF14,0x805D2970) and the message "A process or thread crucial to system operation has unexpectedly exited or been terminated.", "Beginning dump of physical memory". (I can attach an image of the screen if it will help)

After this error occurs, I go looking for a Minidump file, but none was created (the system is configured to create a 64KB dump). Event viewer has no information about any errors in the system.

The steps I have taken so far follow:

1. Memtest, Prime95, and OCCT have been run on the units for several hours (this was done before the units were put into use) have produced no issues.

2. I've checked the drives with Hard Drive Re-generator and of the three units experiencing problems two passed with no issues (I'm getting ready to replace the hard drive in the one which failed).

3. I've run Driver Verifier on one of the computers, and it produced no issues.

4. According to my research on Google, this issue can be created by having the drive with the OS partition incorrect configured as a slave. The drive is an SATA drive, and appears in BIOS as the Primary Master. The DVD drive is configured as secondary master.

5. Another site I found states that the Page file settings can create this issue. The page file is set to Custom Size between 2 and 4GB (the computer has 2GB of RAM). These settings were set at the factory and I have not changed them.

Does anyone have any ideas on what an be causing this? I feel like the fact that the BSOD declares that it is "Beginning dump of physical memory" but doesn't actually perform the dump is indicative of something, but I'm not sure what. So far I have not been able to reproduce the issue "on cue" and I've let the computers run here for several days. Of course, once I sit a user in front of the machine it fails within a few hours, but I haven't found any pattern to the failures. One of the units experiencing issues is on a UPS, so I doubt it could be power.

Thanks

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#2 hamluis

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Posted 11 December 2012 - 10:56 AM

First...I would try to troubleshoot each system individually. There is no guarantee that the same situation exists on all three, cine BSODs can result due to varying conditions/circumstances. In the event that it happens to be the same issue on all three...solving it on one system viewed in isolation...would be wonderful, but not expected by me.

Are these system networked?

For one system...

Please download MiniToolBox , save it to your desktop and run it.

Checkmark the following checkboxes:
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.

Click Go and paste the content into your next post.

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792

Louis

#3 hawks1282

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Posted 12 December 2012 - 10:25 AM

Thanks for the reply.

Below is the information you requested:

MiniToolBox by Farbar Version: 25-11-2012
Ran by Administrator (administrator) on 01-01-2009 at 01:11:26
Running from "E:\"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/04/2012 10:56:53 AM) (Source: Application Error) (User: )
Description: Faulting application ultra.exe, version 1.0.0.1, faulting module ultra.exe, version 1.0.0.1, fault address 0x0005c881.
Processing media-specific event for [ultra.exe!ws!]


System errors:
=============
Error: (01/01/2009 01:10:08 AM) (Source: W32Time) (User: )
Description: The time service has detected that the system time needs to be
changed by +124535269 seconds. The time service will not change the system
time by more than +54000 seconds. Verify that your time and time zone
are correct, and that the time source time.windows.com (ntp.m|0x1|135.21.16.148:123->65.55.21.23:123) is working properly.

Error: (01/01/2009 00:22:36 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (01/01/2009 00:22:10 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (01/01/2009 00:21:54 AM) (Source: DCOM) (User: CMI-2850BE15EA7)
Description: DCOM got error "%%1084" attempting to start the service netman with arguments ""
in order to run the server:
{BA126AE5-2166-11D1-B1D0-00805FC1270E}

Error: (01/01/2009 00:19:09 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (01/01/2009 00:18:40 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
AFD
Fips
i8042prt
intelppm
IPSec
MRxSmb
NetBIOS
NetBT
RasAcd
Rdbss
Tcpip

Error: (01/01/2009 00:18:40 AM) (Source: Service Control Manager) (User: )
Description: The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error:
%%31

Error: (01/01/2009 00:18:40 AM) (Source: Service Control Manager) (User: )
Description: The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error:
%%31

Error: (01/01/2009 00:18:40 AM) (Source: Service Control Manager) (User: )
Description: The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:
%%31

Error: (01/01/2009 00:18:40 AM) (Source: Service Control Manager) (User: )
Description: The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error:
%%31


Microsoft Office Sessions:
=========================
Error: (12/04/2012 10:56:53 AM) (Source: Application Error)(User: )
Description: ultra.exe1.0.0.1ultra.exe1.0.0.10005c881


=========================== Installed Programs ============================

Data Access Objects (DAO) 3.5
Etron USB3.0 Host Controller (Version: 0.96)
Intel® Graphics Media Accelerator Driver (Version: 6.14.10.5268)
Microsoft .NET Framework 2.0
Microsoft .NET Framework 2.0 (Version: 2.0.50727)
Microsoft .NET Framework 3.0
Microsoft .NET Framework 3.0 (Version: 3.0.04506.30)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
MSXML 6.0 Parser (KB925673) (Version: 6.00.3888.0)
neroxml (Version: 1.0.0)
REALTEK GbE & FE Ethernet PCI-E NIC Driver (Version: 1.23.0000)
Realtek High Definition Audio Driver (Version: 5.10.0.5918)
TouchKit (Version: 1.00.000)
Ultra
Update for Windows XP (KB898461) (Version: 1)
VCRedistSetup (Version: 1.0.0)
WebFldrs XP (Version: 9.50.7523)
Windows Communication Foundation (Version: 3.0.04506.30)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Media Format Runtime
Windows Presentation Foundation (Version: 3.0.6920.0)
Windows Workflow Foundation (Version: 3.0.4203.2)
XML Paper Specification Shared Components Pack 1.0

========================= Memory info: ===================================

Percentage of memory in use: 16%
Total physical RAM: 1916.11 MB
Available physical RAM: 1606.66 MB
Total Pagefile: 3809.96 MB
Available Pagefile: 3619.54 MB
Total Virtual: 2047.88 MB
Available Virtual: 2004.61 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:465.76 GB) (Free:461.49 GB) NTFS
3 Drive e: (Lexar) (Removable) (Total:14.9 GB) (Free:13.21 GB) FAT32

========================= Users: ========================================

User accounts for \\CMI-2850BE15EA7

Administrator Guest HelpAssistant
SUPPORT_388945a0


**** End of log ****


Speccy Snapshot: http://speccy.piriform.com/results/vapvly1Sv57xBiYNUlJcfTc

These computers are not networked, and are normally not connected to the internet.

Thanks, Brendan

#4 hawks1282

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Posted 12 December 2012 - 10:27 AM

I should note, between my past two posts, I reset the CMOS settings by removing the battery (it tested as fully charged) and tried to run Driver Verifier on all the drivers on the PC. It would not start, reporting errors with HIDCLASS.sys, and when I removed that driver from verifier it gave me an error with FintekHidCir.sys.

#5 hamluis

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Posted 12 December 2012 - 11:17 AM

<<Description: The time service has detected that the system time needs to be changed by +124535269 seconds. The time service will not change the system time by more than +54000 seconds. Verify that your time and time zone are correct, and that the time source time.windows.com (ntp.m|0x1|135.21.16.148:123->65.55.21.23:123) is working properly.>>

I suggest that you enter the BIOS and check your date/time data there in the settings. If incorrect, I suggesst thatyou first replace the CMOS battery...then set correct date/time data and save the changed settings by hitting F10 in the BIOS.

Looking at your report...it's obvious that the date/time data is incorrect, so my suggestion of replacing the battery is not a contingency.

When files are installed with inaccurate date/time data...my experience is that it causes strange issues with Windows.

<<1 Drive c: () (Fixed) (Total:465.76 GB) (Free:461.49 GB) NTFS>>

I believe that's impossible for any XP install.

I suggest that you visit the Windows Update site, after changing the CMOS battery...and become current with critical updates.

After that...please post an updated version of the MiniToolBox log, please.

Louis

#6 hawks1282

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Posted 12 December 2012 - 03:28 PM

Thanks for the information. I'll try letting Windows update.

The time issue is because I removed the BIOS battery just before running the software you mentioned. I checked the battery voltage and it is fine. When the bluescreen error happened the date and time were set correctly.




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