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Problem: monitor spontaneously turns black


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5 replies to this topic

#1 bboss

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Posted 11 December 2012 - 01:20 AM

Windows 7 Ultimate OS Service Pack Service Pack 1
CPU Type - Intel Core 2 Duo E7400, 1600 MHz (6 x 267)
Motherboard - Shuttle FG33M (1 PCI, 1 PCI-E x16, 2 DDR2 DIMM, Audio, Video, Gigabit LAN, IEEE-1394)
Motherboard Chipset - Intel Bearlake G33
System Memory - 4096 MB (DDR2-800 DDR2 SDRAM)
Video Adapter - NVIDIA GeForce GT 610 (2048 MB)

I'm using my TV as a monitor - Sharp LC-37GX3W Digital Hi-vision, connected by DVI cable.

I have a problem - my monitor spontaneously turns black when I work on my computer, doesn't matter how long I work and what I do on it. It may happen when I'm watching movie or trying to close some program or doing something in Photoshop and so on.

Originally for about 3 years I was using Nvidia Quadro FX560, but since I'm working usually with Photoshop and audio-video editors I decided to buy new one just couple weeks ago. The FX560 also were giving me a hard times time to time - usually it was broken monitor effect, sometimes BSOD (though I'm not so sure that the reason was my graphic card), but it monitor never turns off by it self. I did some RAM tests and there was no errors.
After I installed my new GT610 with new driver (first I tried 306.97-desktop-win8-win7-winvista-64bit-english-whql, and then 310.64-desktop-win8-win7-winvista-64bit-english-beta - monitor was turning off on the both of these drivers) my monitor spontaneously turns black and it sounds like BSOD when I watch some movie. I couldn't see but I could hear the sound when sound got stuck.

I did some tests for GT610 - hairy cube, hairy donut, AIDA64 system stability test, OCCTPT - there was no errors. Once monitor went black again as usual since I was running test on background while doing something but I don't remember which test I was running.

Please help!!!
I don't know what to do.

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#2 jhayz

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Posted 11 December 2012 - 10:11 PM

Please post the bluescreen error.

Download BlueScreenView.exe file and run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and attach it to your next reply.

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#3 bboss

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Posted 12 December 2012 - 01:46 AM

==================================================
Dump File : 121012-17144-01.dmp
Crash Time : 12/10/2012 2:30:07 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00041790
Parameter 2 : fffffa80`00d8d1d0
Parameter 3 : 00000000`0000ffff
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7a8c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.22103 (win7sp1_ldr.120830-0335)
Processor : x64
Crash Address : ntoskrnl.exe+7a8c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121012-17144-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 281,896
==================================================

==================================================
Dump File : 120512-18392-01.dmp
Crash Time : 12/5/2012 11:54:14 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`000001d0
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`04c49809
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+405809
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7a8c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\120512-18392-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 282,400
==================================================

==================================================
Dump File : 120512-16411-01.dmp
Crash Time : 12/5/2012 11:50:56 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`000001d0
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`04c79809
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+405809
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7a8c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\120512-16411-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 120512-16988-01.dmp
Crash Time : 12/5/2012 11:40:02 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+68a804
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7a890
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\120512-16988-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 282,160
==================================================

#4 bboss

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Posted 12 December 2012 - 01:54 AM

I thought there will be more.
B/c it happens several times everyday.
And also I have reinstalled my Windows with this card on board.

Edited by bboss, 12 December 2012 - 03:40 AM.


#5 jhayz

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Posted 13 December 2012 - 04:25 AM

The bluescreen points to a Nvidia driver, 12/05/12. You have used a previous Nvidia card, did you uninstall that driver also, just in case? Reinstall the 306.97 version and make sure its cleanly installed. Photoshop is a video demanding software, I am not sure if the processor plays a role in this BSOD also...

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#6 bboss

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Posted 14 December 2012 - 01:19 AM

On some other forum I was suggested also to do clean driver installation and to use Driver Sweeper before that.
So I did and now so far monitor doesn't turns black and computer doesn't get BSOD.
But I got error warning with many windows - something like OpenGL error.
But when I kill the problem software computer runs fine.
I'm still testing.




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