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Win 7 boot loop


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10 replies to this topic

#1 wjanusz

wjanusz

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Posted 10 December 2012 - 12:24 PM

I am working on a PC that starts booting, then it goes black and i get the Dell BIOS screen again. If i try safe mode it gets to a certain point and then goes black. Recovery doesn't fix anything. I found some similar topics and ran the farber recovery scan tool. The log is below.

Thanks for any help you can give me.

Bill

Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 06-12-2012
Ran by SYSTEM at 12-03-2012 11:59:35
Running from G:\
Windows 7 Home Premium Service Pack 1 (X64) OS Language: English(US)
The current controlset is ControlSet001

==================== Registry (Whitelisted) ===================

HKLM\...\Run: [Stage Remote] C:\Program Files (x86)\Dell\Stage Remote\StageRemote.exe -Quiet [2022976 2011-06-27] ()
HKLM\...\Run: [DellStage] "C:\Program Files (x86)\Dell Stage\Dell Stage\stage_primary.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\start.umj" --startup [207845 2011-04-29] ()
HKLM-x32\...\Run: [Dell Registration] C:\Program Files (x86)\System Registration\prodreg.exe /boot [4165440 2011-08-04] (Dell, Inc.)
HKLM-x32\...\Run: [Dell DataSafe Online] C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuClient.exe [1117528 2010-08-25] (Dell, Inc.)
HKLM-x32\...\Run: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume [439568 2010-05-10] (Microsoft Corporation)
HKLM-x32\...\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe" [35736 2010-11-15] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [932288 2010-11-15] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [] [x]
HKLM-x32\...\Run: [RoxWatchTray] "C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatchTray12OEM.exe" [240112 2010-11-25] (Sonic Solutions)
HKLM-x32\...\Run: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe" [514544 2010-11-17] ()
HKLM-x32\...\Run: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey [1658440 2011-03-12] (McAfee, Inc.)
HKLM-x32\...\Run: [NeroLauncher] C:\Program Files (x86)\Nero\SyncUP\NeroLauncher.exe 900 [75064 2011-07-07] ()
HKLM-x32\...\Run: [AccuWeatherWidget] "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\start.umj" --startup [2825741 2011-04-29] ()

==================== Services (Whitelisted) ===================

3 McAWFwk; C:\PROGRA~1\mcafee\msc\mcawfwk.exe [224704 2011-03-08] (McAfee, Inc.)
2 McMPFSvc; "C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe" /McCoreSvc [249936 2011-01-27] (McAfee, Inc.)
2 mcmscsvc; "C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe" /McCoreSvc [249936 2011-01-27] (McAfee, Inc.)
2 McNaiAnn; "C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe" /McCoreSvc [249936 2011-01-27] (McAfee, Inc.)
2 McNASvc; "C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe" /McCoreSvc [249936 2011-01-27] (McAfee, Inc.)
3 McODS; "C:\Program Files\mcafee\VirusScan\mcods.exe" [501768 2011-03-17] (McAfee, Inc.)
2 McOobeSv; "C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe" /McCoreSvc [249936 2011-01-27] (McAfee, Inc.)
2 McProxy; "C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe" /McCoreSvc [249936 2011-01-27] (McAfee, Inc.)
2 McShield; "C:\Program Files\Common Files\McAfee\SystemCore\\mcshield.exe" [197960 2011-03-13] (McAfee, Inc.)
2 mfefire; "C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe" [208272 2011-03-13] (McAfee, Inc.)
2 mfevtp; "C:\Windows\system32\mfevtps.exe" [158832 2011-03-13] (McAfee, Inc.)
2 MSK80Service; "C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe" /McCoreSvc [249936 2011-01-27] (McAfee, Inc.)

==================== Drivers (Whitelisted) =====================

3 cfwids; C:\Windows\System32\Drivers\cfwids.sys [65128 2011-03-13] (McAfee, Inc.)
3 mfeapfk; C:\Windows\System32\Drivers\mfeapfk.sys [156792 2011-03-13] (McAfee, Inc.)
3 mfeavfk; C:\Windows\System32\Drivers\mfeavfk.sys [227856 2011-03-13] (McAfee, Inc.)
3 mfefirek; C:\Windows\System32\Drivers\mfefirek.sys [481376 2011-03-13] (McAfee, Inc.)
0 mfehidk; C:\Windows\System32\Drivers\mfehidk.sys [639216 2011-03-13] (McAfee, Inc.)
1 mfenlfk; C:\Windows\System32\Drivers\mfenlfk.sys [75672 2011-03-13] (McAfee, Inc.)
3 mferkdet; C:\Windows\System32\Drivers\mferkdet.sys [98728 2011-03-13] (McAfee, Inc.)
0 mfewfpk; C:\Windows\System32\Drivers\mfewfpk.sys [281928 2011-03-13] (McAfee, Inc.)

==================== NetSvcs (Whitelisted) ====================


==================== One Month Created Files and Folders ========

2012-03-12 11:59 - 2012-03-12 11:59 - 00000000 ____D C:\FRST
2012-03-11 18:35 - 2012-03-11 18:35 - 00000000 ____D C:\Windows\System32\config\mybackup
2012-02-15 00:16 - 2012-02-15 00:16 - 00000000 ____D C:\Emergency
2012-02-15 00:03 - 2012-02-15 00:16 - 00000000 ____D C:\Windows\SMINST

==================== One Month Modified Files and Folders =======

2012-03-11 18:35 - 2012-03-11 18:35 - 00000000 ____D C:\Windows\System32\config\mybackup
2012-02-15 00:16 - 2012-02-15 00:16 - 00000000 ____D C:\Emergency
2012-02-15 00:16 - 2012-02-15 00:03 - 00000000 ____D C:\Windows\SMINST
2012-02-15 00:16 - 2012-01-24 22:49 - 00000000 ____D C:\Program Files (x86)\Dell DataSafe Local Backup


==================== Known DLLs (Whitelisted) =================


==================== Bamital & volsnap Check =================

C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\SysWOW64\wininit.exe => MD5 is legit
C:\Windows\explorer.exe => MD5 is legit
C:\Windows\SysWOW64\explorer.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\SysWOW64\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\SysWOW64\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\SysWOW64\userinit.exe => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

TDL4: custom:26000022 <===== ATTENTION!

==================== EXE ASSOCIATION =====================

HKLM\...\.exe: exefile => OK
HKLM\...\exefile\DefaultIcon: %1 => OK
HKLM\...\exefile\open\command: "%1" %* => OK

==================== Restore Points =========================


==================== Memory info ===========================

Percentage of memory in use: 11%
Total physical RAM: 6056.63 MB
Available physical RAM: 5372.49 MB
Total Pagefile: 6054.83 MB
Available Pagefile: 5345.59 MB
Total Virtual: 8192 MB
Available Virtual: 8191.89 MB

==================== Partitions =============================

1 Drive c: (OS) (Fixed) (Total:450.91 GB) (Free:429.23 GB) NTFS
2 Drive d: (Dell INXX30(M)) (CDROM) (Total:0.22 GB) (Free:0 GB) CDFS
4 Drive f: (RECOVERY) (Fixed) (Total:14.81 GB) (Free:5.83 GB) NTFS ==>[System with boot components (obtained from reading drive)]
ATTENTION: Malware custom entry on BCD on drive f: detected. Check for MBR/Partition infection.
5 Drive g: () (Removable) (Total:3.76 GB) (Free:3.76 GB) FAT32
6 Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS

Disk ### Status Size Free Dyn Gpt
-------- ------------- ------- ------- --- ---
Disk 0 Online 465 GB 0 B
Disk 1 No Media 0 B 0 B
Disk 2 Online 3856 MB 0 B

Partitions of Disk 0:
===============

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 OEM 39 MB 31 KB
Partition 2 Primary 14 GB 40 MB
Partition 3 Primary 450 GB 14 GB

==================================================================================

Disk: 0
Partition 1
Type : DE
Hidden: Yes
Active: No

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 5 FAT Partition 39 MB Healthy Hidden

=========================================================

Disk: 0
Partition 2
Type : 07
Hidden: No
Active: Yes

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 1 F RECOVERY NTFS Partition 14 GB Healthy

=========================================================

Disk: 0
Partition 3
Type : 07
Hidden: No
Active: No

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 2 C OS NTFS Partition 450 GB Healthy

=========================================================

Partitions of Disk 2:
===============

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 Primary 3855 MB 31 KB

==================================================================================

Disk: 2
Partition 1
Type : 0B
Hidden: No
Active: Yes

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 4 G FAT32 Removable 3855 MB Healthy

=========================================================

Last Boot: 2011-02-10 11:02

==================== End Of Log =============================

Edited by hamluis, 10 December 2012 - 01:13 PM.
Moved from Win 7 to Malware Removal Logs - Hamluis.


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#2 CatByte

CatByte

    bleepin' tiger


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Posted 10 December 2012 - 01:08 PM

Please do the following:


Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below. (To do this highlight the contents of the box, right click on it and select copy. Right-click in the open notepad and select Paste). Save it on the flashdrive as fixlist.txt

start
HKLM-x32\...\Run: [] [x]
TDL4: custom:26000022 <===== ATTENTION!
end

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system

Now please enter System Recovery Options then select Command Prompt

Run FRST (or FRST64 if you have the 64bit version) and press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

Reboot Normally.


NEXT


Refer to the ComboFix User's Guide

  • Download ComboFix from the following location:

    Link

    * IMPORTANT !!! Place ComboFix.exe on your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with ComboFix.
    You can get help on disabling your protection programs here
  • Double click on ComboFix.exe & follow the prompts.
  • Your desktop may go blank. This is normal. It will return when ComboFix is done. ComboFix may reboot your machine. This is normal.
  • When finished, it shall produce a log for you. Post that log in your next reply

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.


    ---------------------------------------------------------------------------------------------
  • Ensure your AntiVirus and AntiSpyware applications are re-enabled.

    ---------------------------------------------------------------------------------------------

NOTE: If you encounter a message "illegal operation attempted on registry key that has been marked for deletion" and no programs will run - please just reboot and that will resolve that error.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#3 wjanusz

wjanusz
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Posted 12 December 2012 - 07:46 AM

Thank you for the fix. The machine boots now. Here is the combofix log.

Bill

ComboFix 12-12-10.01 - Gerald 12/12/2012 7:35.3.4 - x64
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.6057.4281 [GMT -5:00]
Running from: c:\users\Gerald\Desktop\ComboFix.exe
AV: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {ADA629C7-7F48-5689-624A-3B76997E0892}
FW: McAfee Firewall *Enabled* {959DA8E2-3527-57D1-4915-924367AD4FE9}
SP: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {16C7C823-5972-5907-58FA-0004E2F9422F}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\programdata\PCDr\6032\AddOnDownloaded\016060e8-e1de-4d82-bd11-b667007b1f12.dll
c:\programdata\PCDr\6032\AddOnDownloaded\06004c97-c212-44da-81de-706b46554efe.dll
c:\programdata\PCDr\6032\AddOnDownloaded\087abda5-3ca9-433a-8a4e-6b9fc9285607.dll
c:\programdata\PCDr\6032\AddOnDownloaded\0d03215e-4c16-4ea7-b7d7-805a2556effc.dll
c:\programdata\PCDr\6032\AddOnDownloaded\0d461521-7dbf-4cec-a29e-936c88cdf8c9.dll
c:\programdata\PCDr\6032\AddOnDownloaded\0d85b53c-d766-4bf0-8940-17b534910268.dll
c:\programdata\PCDr\6032\AddOnDownloaded\100c3865-0c76-461b-b2fd-042d6d5fa7f6.dll
c:\programdata\PCDr\6032\AddOnDownloaded\111e1115-314f-4404-be4a-ad58e8e2423d.dll
c:\programdata\PCDr\6032\AddOnDownloaded\16837627-a839-41c5-a88f-3a0335128383.dll
c:\programdata\PCDr\6032\AddOnDownloaded\173c4dd2-e93c-4725-b006-db1d8f465192.dll
c:\programdata\PCDr\6032\AddOnDownloaded\1d151f53-1500-414d-85b4-ab85d24f0785.dll
c:\programdata\PCDr\6032\AddOnDownloaded\1e0aaf9a-9947-4a7b-b1ae-8a89919438ed.dll
c:\programdata\PCDr\6032\AddOnDownloaded\21eb1c2f-b0d8-40e6-96dd-163437759b68.dll
c:\programdata\PCDr\6032\AddOnDownloaded\2390e056-e2db-44ed-91a5-5ca43aefea83.dll
c:\programdata\PCDr\6032\AddOnDownloaded\263d6ac9-4f87-466c-947c-bd9af71d7035.dll
c:\programdata\PCDr\6032\AddOnDownloaded\2f733848-355c-4a6f-89a5-08a4dcc89c5c.dll
c:\programdata\PCDr\6032\AddOnDownloaded\3410f47b-5e8c-47c6-bf2c-234af4121d4c.dll
c:\programdata\PCDr\6032\AddOnDownloaded\35445406-e7ed-4a0e-9922-45505e71594b.dll
c:\programdata\PCDr\6032\AddOnDownloaded\358ba71b-117f-40d5-95aa-57de622719b7.dll
c:\programdata\PCDr\6032\AddOnDownloaded\378deb7f-049e-4a5e-83b2-5381dcd9e928.dll
c:\programdata\PCDr\6032\AddOnDownloaded\3972fea3-214c-4935-a7d1-96bf66115683.dll
c:\programdata\PCDr\6032\AddOnDownloaded\3b1c7acd-5e3e-4459-ab98-5109117e2341.dll
c:\programdata\PCDr\6032\AddOnDownloaded\3b429c4f-8ba9-4a7d-bbb4-4548bb6d2539.dll
c:\programdata\PCDr\6032\AddOnDownloaded\3c49c05a-0eb3-4044-a0f8-d4ea2a439295.dll
c:\programdata\PCDr\6032\AddOnDownloaded\3d656744-60b2-4576-8124-a39729f8b522.dll
c:\programdata\PCDr\6032\AddOnDownloaded\406007ac-5ba8-43e6-97b6-0c6ed58bb6e8.dll
c:\programdata\PCDr\6032\AddOnDownloaded\4546f2bc-b9d9-4667-abe7-b0bacc90279e.dll
c:\programdata\PCDr\6032\AddOnDownloaded\468d25c7-baa8-4db4-a17f-ceac895a9bc8.dll
c:\programdata\PCDr\6032\AddOnDownloaded\4704833a-6508-40cc-b98b-5ebd235e52ca.dll
c:\programdata\PCDr\6032\AddOnDownloaded\4804ced5-915b-48a3-a465-b8a5e02714bf.dll
c:\programdata\PCDr\6032\AddOnDownloaded\4818e109-9489-4cd8-9044-44defd8ec187.dll
c:\programdata\PCDr\6032\AddOnDownloaded\489f121a-4538-4839-9d1d-3c48e590be59.dll
c:\programdata\PCDr\6032\AddOnDownloaded\493f295d-1a46-46f6-926c-63b474cedab4.dll
c:\programdata\PCDr\6032\AddOnDownloaded\4cfdf1e7-d0b2-449c-bd2d-084cd975e5d8.dll
c:\programdata\PCDr\6032\AddOnDownloaded\4f1c58d6-ca02-4906-b156-709481baca61.dll
c:\programdata\PCDr\6032\AddOnDownloaded\4f64943e-d62a-4f2e-a3cd-98fb91e30469.dll
c:\programdata\PCDr\6032\AddOnDownloaded\59bb1a7b-2122-4c71-82b0-30bee96f063e.dll
c:\programdata\PCDr\6032\AddOnDownloaded\5cd81d7c-326c-42d2-8929-1ee85c69dc1d.dll
c:\programdata\PCDr\6032\AddOnDownloaded\5f169f6e-cfce-411e-b266-aa53ac35ce83.dll
c:\programdata\PCDr\6032\AddOnDownloaded\62089595-46e8-4c4f-9d7b-48be969390bb.dll
c:\programdata\PCDr\6032\AddOnDownloaded\62d1f0b0-bc9a-4f6c-bad7-93b19a91276a.dll
c:\programdata\PCDr\6032\AddOnDownloaded\67c3d4fe-b638-467a-9fe2-c5813ade3330.dll
c:\programdata\PCDr\6032\AddOnDownloaded\6820b110-e483-4f1e-9b48-438f7916f078.dll
c:\programdata\PCDr\6032\AddOnDownloaded\6b5978fa-48d7-4309-a523-7e157768c0d8.dll
c:\programdata\PCDr\6032\AddOnDownloaded\6f4fb483-ce30-493a-8cb4-3e530ab1be5b.dll
c:\programdata\PCDr\6032\AddOnDownloaded\7119bf4b-d404-4b31-8779-44fac71761fa.dll
c:\programdata\PCDr\6032\AddOnDownloaded\72f0dc20-5af7-4221-9657-442597ce030b.dll
c:\programdata\PCDr\6032\AddOnDownloaded\739db3eb-d3cd-4c86-a6ea-01a49984fa3b.dll
c:\programdata\PCDr\6032\AddOnDownloaded\73a14ca6-4567-413f-a60f-d04159cb72eb.dll
c:\programdata\PCDr\6032\AddOnDownloaded\75c8751b-fcad-4846-80ce-3a2efec60612.dll
c:\programdata\PCDr\6032\AddOnDownloaded\7779c9df-2dc0-4fd5-92bb-c64027285f8b.dll
c:\programdata\PCDr\6032\AddOnDownloaded\788ad19e-7745-402f-a5a5-20d2ab8b5f1b.dll
c:\programdata\PCDr\6032\AddOnDownloaded\7bd83798-7a02-4f50-83a2-b91cabcbd1f9.dll
c:\programdata\PCDr\6032\AddOnDownloaded\7dbfef1a-6148-4748-a1b3-71627763a45a.dll
c:\programdata\PCDr\6032\AddOnDownloaded\813755dc-2229-47a2-b85b-19d0aaa641c9.dll
c:\programdata\PCDr\6032\AddOnDownloaded\872965c7-08b7-47fc-a74c-ff167590b71a.dll
c:\programdata\PCDr\6032\AddOnDownloaded\8c199aef-9eca-4ab6-863d-c9136ebec654.dll
c:\programdata\PCDr\6032\AddOnDownloaded\8d357f17-07ad-4392-ba06-fb67564c98cd.dll
c:\programdata\PCDr\6032\AddOnDownloaded\934f6059-2d35-4bd9-a130-a17cb5563507.dll
c:\programdata\PCDr\6032\AddOnDownloaded\9881c561-a45a-4c53-9d45-de93a99e2898.dll
c:\programdata\PCDr\6032\AddOnDownloaded\a61f44a8-21a3-4c4a-a04b-993dfb73bf96.dll
c:\programdata\PCDr\6032\AddOnDownloaded\a7201707-7895-43cf-9119-8a0279b75d4c.dll
c:\programdata\PCDr\6032\AddOnDownloaded\a9de0c84-9a7c-4638-9653-13aa8cf56e80.dll
c:\programdata\PCDr\6032\AddOnDownloaded\ae67b364-b69e-471e-b177-2459120b84d4.dll
c:\programdata\PCDr\6032\AddOnDownloaded\af728edb-0984-4c06-9a4b-0878bcfa9a26.dll
c:\programdata\PCDr\6032\AddOnDownloaded\b2152f30-7380-4987-8fcf-e4c06952615d.dll
c:\programdata\PCDr\6032\AddOnDownloaded\b2ed8d53-41ce-48e6-b4ac-8b8e5e1a4fdf.dll
c:\programdata\PCDr\6032\AddOnDownloaded\b4cc2a4a-87f5-49cd-935c-18f1a80e65b7.dll
c:\programdata\PCDr\6032\AddOnDownloaded\b510dd11-341c-4dfa-9f1e-dd5ddcc444f4.dll
c:\programdata\PCDr\6032\AddOnDownloaded\b72409f9-df97-4592-bbfd-fff1ce0a9559.dll
c:\programdata\PCDr\6032\AddOnDownloaded\ba58cab8-833c-4868-95e2-cff538a852a7.dll
c:\programdata\PCDr\6032\AddOnDownloaded\bbd4d2b0-9dc6-46d0-a352-dbcd92f63c4d.dll
c:\programdata\PCDr\6032\AddOnDownloaded\bbfa36b0-30b0-4e36-8d8c-69df1d87626b.dll
c:\programdata\PCDr\6032\AddOnDownloaded\bc6fc708-5b6b-4a72-b336-09b3089baa7a.dll
c:\programdata\PCDr\6032\AddOnDownloaded\bf647bd7-dfb5-4746-a6b4-b7c2fdbbf3b1.dll
c:\programdata\PCDr\6032\AddOnDownloaded\c4211805-b43b-471d-81af-4e0589f8607b.dll
c:\programdata\PCDr\6032\AddOnDownloaded\c882e61c-ecc2-4db0-9a28-7cbe8bd4876b.dll
c:\programdata\PCDr\6032\AddOnDownloaded\cb7af81b-44d9-4f99-b223-18a71e8c85b6.dll
c:\programdata\PCDr\6032\AddOnDownloaded\cdda52ec-6ccd-425a-8c72-b7bbdc8b3acd.dll
c:\programdata\PCDr\6032\AddOnDownloaded\cf9bce06-e765-4c6f-afa9-0d82a3adc417.dll
c:\programdata\PCDr\6032\AddOnDownloaded\d1f4dc82-bc4c-4916-b37c-3ab9c30ae468.dll
c:\programdata\PCDr\6032\AddOnDownloaded\d220b53c-6a3c-4b5d-8797-965d39e82fff.dll
c:\programdata\PCDr\6032\AddOnDownloaded\d34c0cf7-889f-43dd-9283-b2b6f442aae3.dll
c:\programdata\PCDr\6032\AddOnDownloaded\d3ef65ec-842a-4640-b428-aca2f4a966e6.dll
c:\programdata\PCDr\6032\AddOnDownloaded\d78fa15b-2d61-4303-adaa-edec9ebbb2b3.dll
c:\programdata\PCDr\6032\AddOnDownloaded\daf30858-49d8-434b-b4b1-068b5dc9267c.dll
c:\programdata\PCDr\6032\AddOnDownloaded\dbecb802-efe1-453f-828f-29af4ab73508.dll
c:\programdata\PCDr\6032\AddOnDownloaded\ddb9fe5d-525c-4d5d-ac37-0bd10f2864f8.dll
c:\programdata\PCDr\6032\AddOnDownloaded\e16f2788-babe-4a60-93d0-d507a5228753.dll
c:\programdata\PCDr\6032\AddOnDownloaded\e1ce76af-328a-41dc-b2c4-0dd9771f6aa1.dll
c:\programdata\PCDr\6032\AddOnDownloaded\e3e252fe-80ab-4f89-82a9-b607007220bd.dll
c:\programdata\PCDr\6032\AddOnDownloaded\e45cd45a-4d7c-4802-881f-74582b847e5c.dll
c:\programdata\PCDr\6032\AddOnDownloaded\eb115e4d-8592-4082-bffa-e65ae6b21e95.dll
c:\programdata\PCDr\6032\AddOnDownloaded\ed26c1b3-d9f9-42e8-80e0-cd62e65fd901.dll
c:\programdata\PCDr\6032\AddOnDownloaded\ef78c3e8-1d94-4219-8070-7617e119bba4.dll
c:\programdata\PCDr\6032\AddOnDownloaded\f06c5597-1a85-4d1f-ac16-a6fdd2a6bedc.dll
c:\programdata\PCDr\6032\AddOnDownloaded\f28ef68b-8cc4-4c00-891d-473fb67bd0b0.dll
c:\programdata\PCDr\6032\AddOnDownloaded\f80d4ad1-1fad-43b5-b6f3-347848b5ddd5.dll
c:\programdata\PCDr\6032\AddOnDownloaded\f9dc840b-c6f7-42a5-acec-50cc7a2827fd.dll
c:\programdata\PCDr\6032\AddOnDownloaded\ff24953d-0c6e-4af9-a727-84ce58c99035.dll
.
.
((((((((((((((((((((((((( Files Created from 2012-11-12 to 2012-12-12 )))))))))))))))))))))))))))))))
.
.
2012-12-12 12:37 . 2012-12-12 12:37 -------- d-----w- c:\users\Default\AppData\Local\temp
2012-12-12 12:24 . 2012-06-02 22:19 57880 ----a-w- c:\windows\system32\wuauclt.exe
2012-12-12 12:24 . 2012-06-02 22:19 44056 ----a-w- c:\windows\system32\wups2.dll
2012-12-12 12:24 . 2012-06-02 22:15 2622464 ----a-w- c:\windows\system32\wucltux.dll
2012-12-12 12:24 . 2012-06-02 22:19 2428952 ----a-w- c:\windows\system32\wuaueng.dll
2012-12-12 12:24 . 2012-06-02 20:19 186752 ----a-w- c:\windows\system32\wuwebv.dll
2012-12-12 12:24 . 2012-06-02 20:15 36864 ----a-w- c:\windows\system32\wuapp.exe
2012-12-10 23:02 . 2012-04-20 21:40 196440 ----a-w- c:\windows\system32\drivers\HipShieldK.sys
2012-12-10 21:07 . 2012-12-10 21:07 -------- d-----w- c:\programdata\PC-Doctor for Windows
2012-12-10 21:06 . 2012-12-10 21:08 -------- d-----w- c:\program files\Dell Support Center
2012-12-10 21:00 . 2012-12-10 21:07 -------- d-----w- c:\programdata\PCDr
2012-12-10 20:36 . 2012-12-10 20:36 -------- d-----w- C:\Device
2012-12-10 18:26 . 2012-12-10 18:32 -------- d-----w- c:\program files\Recuva
2012-12-10 18:19 . 2012-12-10 18:19 -------- d-----w- c:\program files (x86)\Dell Digital Delivery
2012-12-10 17:46 . 2012-12-12 12:29 -------- d-----w- c:\users\Gerald
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2012-12-10 17:47 . 2010-06-24 17:33 19696 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\ppcrlconfig600.dll
2012-11-09 11:40 . 2011-03-13 17:20 69672 ----a-w- c:\windows\system32\drivers\cfwids.sys
2012-11-09 11:37 . 2011-03-13 17:20 339776 ----a-w- c:\windows\system32\drivers\mfewfpk.sys
2012-11-09 11:37 . 2012-01-25 04:12 177680 ----a-w- c:\windows\system32\mfevtps.exe
2012-11-09 11:36 . 2012-01-25 04:13 10288 ----a-w- c:\windows\system32\drivers\mfeclnk.sys
2012-11-09 11:36 . 2011-03-13 17:20 106112 ----a-w- c:\windows\system32\drivers\mferkdet.sys
2012-11-09 11:35 . 2011-03-13 17:20 771096 ----a-w- c:\windows\system32\drivers\mfehidk.sys
2012-11-09 11:34 . 2011-03-13 17:20 515528 ----a-w- c:\windows\system32\drivers\mfefirek.sys
2012-11-09 11:34 . 2011-03-13 17:20 309400 ----a-w- c:\windows\system32\drivers\mfeavfk.sys
2012-11-09 11:33 . 2011-03-13 17:20 178840 ----a-w- c:\windows\system32\drivers\mfeapfk.sys
2012-10-31 20:10 . 2012-10-31 20:10 829264 ----a-w- c:\windows\system32\msvcr100.dll
2012-10-31 20:10 . 2012-10-31 20:10 773968 ----a-w- c:\windows\SysWow64\msvcr100.dll
2012-10-31 20:10 . 2012-10-31 20:10 421200 ----a-w- c:\windows\SysWow64\msvcp100.dll
2012-10-31 20:10 . 2012-10-31 20:10 158536 ----a-w- c:\windows\system32\atl100.dll
2012-10-31 20:10 . 2012-10-31 20:10 138056 ----a-w- c:\windows\SysWow64\atl100.dll
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"Dell Registration"="c:\program files (x86)\System Registration\prodreg.exe" [2011-08-04 4165440]
"Dell DataSafe Online"="c:\program files (x86)\Dell\Dell Datasafe Online\NOBuClient.exe" [2010-08-26 1117528]
"Adobe Reader Speed Launcher"="c:\program files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe" [2010-11-16 35736]
"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-11-16 932288]
"RoxWatchTray"="c:\program files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatchTray12OEM.exe" [2010-11-25 240112]
"Desktop Disc Tool"="c:\program files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe" [2010-11-17 514544]
"mcui_exe"="c:\program files\McAfee.com\Agent\mcagent.exe" [2012-09-12 1535112]
"NeroLauncher"="c:\program files (x86)\Nero\SyncUP\NeroLauncher.exe" [2011-07-07 75064]
"AccuWeatherWidget"="c:\program files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe" [2011-04-30 885760]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\drivers32]
"aux"=wdmaud.drv
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcmscsvc]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""
.
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576]
R2 RoxWatch12;Roxio Hard Drive Watcher 12;c:\program files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe [2010-11-25 219632]
R3 GamesAppService;GamesAppService;c:\program files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
R3 HipShieldK;McAfee Inc. HipShieldK;c:\windows\system32\drivers\HipShieldK.sys [2012-04-20 196440]
R3 McAWFwk;McAfee Activation Service;c:\progra~1\mcafee\msc\mcawfwk.exe [2011-03-08 224704]
R3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [2012-11-09 106112]
R3 RoxMediaDB12OEM;RoxMediaDB12OEM;c:\program files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe [2010-11-25 1116656]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2010-11-21 59392]
R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys [2010-11-21 31232]
R4 McOobeSv;McAfee OOBE Service;c:\program files\Common Files\mcafee\McSvcHost\McSvHost.exe [2012-08-31 201304]
R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe [2010-09-23 57184]
S0 mfewfpk;McAfee Inc. mfewfpk;c:\windows\system32\drivers\mfewfpk.sys [2012-11-09 339776]
S0 PxHlpa64;PxHlpa64;c:\windows\System32\Drivers\PxHlpa64.sys [2010-03-19 55856]
S2 DellDigitalDelivery;Dell Digital Delivery Service;c:\program files (x86)\Dell Digital Delivery\DeliveryService.exe [2012-10-09 173568]
S2 McMPFSvc;McAfee Personal Firewall Service;c:\program files\Common Files\McAfee\McSvcHost\McSvHost.exe [2012-08-31 201304]
S2 McNaiAnn;McAfee VirusScan Announcer;c:\program files\Common Files\mcafee\McSvcHost\McSvHost.exe [2012-08-31 201304]
S2 mfefire;McAfee Firewall Core Service;c:\program files\Common Files\McAfee\SystemCore\\mfefire.exe [2012-11-09 218320]
S2 mfevtp;McAfee Validation Trust Protection Service;c:\windows\system32\mfevtps.exe [2012-11-09 177680]
S2 NAUpdate;Nero Update;c:\program files (x86)\Nero\Update\NASvc.exe [2011-11-25 687400]
S2 NOBU;Dell DataSafe Online;c:\program files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe SERVICE [x]
S2 SftService;SoftThinks Agent Service;c:\program files (x86)\Dell DataSafe Local Backup\sftservice.EXE [2011-09-22 1692480]
S3 cfwids;McAfee Inc. cfwids;c:\windows\system32\drivers\cfwids.sys [2012-11-09 69672]
S3 IntcDAud;Intel® Display Audio;c:\windows\system32\DRIVERS\IntcDAud.sys [2010-10-15 317440]
S3 mfefirek;McAfee Inc. mfefirek;c:\windows\system32\drivers\mfefirek.sys [2012-11-09 515528]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys [2011-06-10 539240]
.
.
--- Other Services/Drivers In Memory ---
.
*Deregistered* - mfeavfk01
.
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Svchost - NetSvcs
eventsystem
iprip
netman
wzcsvc
ip6fwhlp
WmdmPmSN
UxTuneUp
Appinfo
BDESVC
Browser
EapHost
hkmsvc
IKEEXT
MMCSS
ProfSvc
seclogon
Themes
wercplsupport
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2011-02-04 167960]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2011-02-04 391704]
"Persistence"="c:\windows\system32\igfxpers.exe" [2011-02-04 418328]
"Stage Remote"="c:\program files (x86)\Dell\Stage Remote\StageRemote.exe" [2011-06-28 2022976]
"DellStage"="c:\program files (x86)\Dell Stage\Dell Stage\stage_primary.exe" [2011-04-30 2055016]
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
mLocal Page = c:\windows\SysWOW64\blank.htm
TCP: DhcpNameServer = 10.5.0.133
.
.
Completion time: 2012-12-12 07:42:21
ComboFix-quarantined-files.txt 2012-12-12 12:42
ComboFix2.txt 2012-12-10 20:56
ComboFix3.txt 2012-12-10 19:09
.
Pre-Run: 443,155,312,640 bytes free
Post-Run: 442,916,581,376 bytes free
.
- - End Of File - - EC60ADA4DB2C446DE76F518DF7EA157F

#4 CatByte

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Posted 12 December 2012 - 05:42 PM

Please do the following:

  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below.
  • They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
Copy/paste the text inside the Codebox below into notepad:

Here's how to do that:
Press the WinKey + R to open a run box, type Notepad > click OK.
This will open an empty notepad file:

Copy all the text inside of the code box - Press Ctrl+C (or right click on the highlighted section and choose 'copy')

NetSvc::
eventsystem
iprip
netman
wzcsvc
ip6fwhlp
WmdmPmSN
Appinfo
BDESVC
Browser
EapHost
hkmsvc
IKEEXT
MMCSS
ProfSvc
seclogon
wercplsupport

ClearJavaCache::

Now paste the copied text into the open notepad - press CTRL+V (or right click and choose 'paste')

Save this file to your desktop, Save this as "CFScript"


Here's how to do that:

1.Click File;
2.Click Save As... Change the directory to your desktop;
3.Change the Save as type to "All Files";
4.Type in the file name: CFScript
5.Click Save ...

Posted Image
  • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
  • ComboFix may request an update; please allow it.
  • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
  • When finished, it shall produce a log for you.
  • Copy and paste the contents of the log in your next reply.

CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.


NEXT


Please download Junkware Removal Tool to your desktop.
  • Shutdown your antivirus to avoid any conflicts.
  • Right-mouse click JRT.exe and select Run as administrator
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message


NEXT


Download AdwCleaner from here and save it to your desktop.
  • Run AdwCleaner and select Delete
  • Once done it will ask to reboot, allow the reboot
  • On reboot a log will be produced, please attach the content of the log to your next reply


NEXT

Please download Malwarebytes Anti-Malware
  • Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected. <-- very important
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.




NEXT


Go here to run an online scanner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activeX control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • When the scan completes, press the LIST OF THREATS FOUND button
  • Press EXPORT TO TEXT FILE , name the file ESETSCAN and save it to your desktop
  • Include the contents of this report in your next reply.
  • Press the BACK button.
  • Press Finish

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#5 wjanusz

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Posted 14 December 2012 - 02:05 PM

I have attached the txt files of the results of all the programs you mentioned.

Thanks again!

Attached Files



#6 CatByte

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Posted 14 December 2012 - 04:12 PM

It doesn't appear as if the ComboFix script executed properly, can you please try that again and post the c:\combofix.txt log

please advise how the computer is running now and if there are any outstanding issues.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#7 wjanusz

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Posted 17 December 2012 - 08:58 AM

This time I UNINSTALLED mcAfee and then ran everything. I am attaching the logs.

System seems to be running well now. THANK YOU for all your help. This site is the best resource I have found ANYWHERE!

Let me know if you think I need to do anything else.

Bill

Attached Files



#8 CatByte

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Posted 17 December 2012 - 09:54 AM

please run the following:

Visit ADOBE and download the latest version of Acrobat Reader (version XI)
Having the latest updates ensures there are no security vulnerabilities in your system.


Please advise how the computer is running now and if there are any outstanding issues

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#9 wjanusz

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Posted 17 December 2012 - 02:04 PM

I have updated Adobe flash and reader to the latest versions as well as installed all windows updates. The computer seems to working perfectly now.

Thank You for all your help!

Bill

#10 CatByte

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Posted 17 December 2012 - 06:11 PM

We just have some housekeeping to do now,

Please do the following:


You can delete the JRT and the Farbar logs and programs from your desktop.


NEXT


Follow these steps to uninstall Combofix

  • Make sure your security programs are totally disabled.
  • Press the WinKey +R to open a run box
  • Now copy/paste Combofix /uninstall into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.

Posted Image


NEXT

  • Double click on adwcleaner.exe to run the tool.
  • Click on Uninstall.
  • Confirm with yes.


If there are any logs/tools remaining on your desktop > right click and delete them.


NEXT


Below I have included a number of recommendations for how to protect your computer against malware infections.

  • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
    Strong passwords: How to create and use them
    Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.

  • Keep Windows updated by regularly checking their website at :
    http://windowsupdate.microsoft.com/
    This will ensure your computer has always the latest security updates available installed on your computer.

  • Make Internet Explorer more secure
    • Click Start > Run
    • Type Inetcpl.cpl & click OK
    • Click on the Security tab
    • Click Reset all zones to default level
    • Make sure the Internet Zone is selected & Click Custom level
    • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    • Next Click OK, then Apply button and then OK to exit the Internet Properties page.

  • Download TFC to your desktop
    • Close any open windows.
    • Double click the TFC icon to run the program
    • TFC will close all open programs itself in order to run,
    • Click the Start button to begin the process.
    • Allow TFC to run uninterrupted.
    • The program should not take long to finish it's job
    • Once its finished it should automatically reboot your machine,
    • if it doesn't, manually reboot to ensure a complete clean
    It's normal after running TFC cleaner that the PC will be slower to boot the first time.

  • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
    • Green to go
    • Yellow for caution
    • Red to stop
    WOT has an addon available for both Firefox and IE

  • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

  • ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.

  • In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
    PC Safety and Security--What Do I Need?.
  • Simple and easy ways to keep your computer safe and secure on the Internet

Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#11 CatByte

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Posted 26 December 2012 - 07:09 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

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