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XP STOP Error Can Boot Safe, No Normal Boot


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#1 beachbirdie

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Posted 10 December 2012 - 12:11 PM

Hi...

I don't know how to provide you with everything you might need, I'll start with this:

I have a Dell Dimension 9100 (no derision please...it was the best I could do at the time :blink: )

Running Windows XP Professional (Media Edition)

I'm getting ready to scrape my drive clean and install Windows 7, but would like to use the XP system for a while longer.

The only recent change I made was to upgrade my Java and my Adobe Acrobat Reader.

I can not run Avast nor Malwarebytes, always ends in a blue screen error.

I can boot in SAFE mode, can not boot in NORMAL or I would do system restore. It was functioning (albeit slowly) a week ago.

EDITED TO ADD: I can start with "Last known good configuration" but even though I can log in to my user, I cannot DO anything...buttons don't work, sometimes mouse freezes, can't communicate with system.

Here is the error message (which, on a search, appears to be a hardware or driver error):

DRIVER_IRQL_NOT_LESS_OR_EQUAL

STOP 0x0000000D1 (ox00000018, 0x00000002, 0x00000000, 0xF73EF261)

EDITED AGAIN TO ADD: one more line from error message says "iastor.sys - Address F73EF261 base at F73E0000 Date Stamp 426d0c8c"

Every time I get the BSD the error might be a little different, should I collect a bunch of them?


Is that enough info for now?

How can I determine if this is virus caused, hard drive failure, or just that I knocked a card loose while looking at hardware?

I have had trouble with a video card (Nvidia GeForce 6800 that the fan toasted on, and I think the drivers are not great for that).

Thanks for your thoughts.

Edited by beachbirdie, 10 December 2012 - 04:48 PM.
Moved from XP to Am I Infected - Hamluis.


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#2 Broni

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Posted 10 December 2012 - 07:55 PM

Welcome aboard Posted Image

Run the following from safe mode....

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 beachbirdie

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Posted 15 December 2012 - 12:04 AM

Hi Broni,

Thanks for the welcome and the quick reply!

I'm afraid I was forced onto W7 sooner rather than later; it's looking like hardware failure rather than malware. I can freeze the drive (one of my husband's old tech tricks) and boot it up, look at it for a bit, then it stops. I can see and access information without it freezing when I connect to another system, which is weird, though it is sometimes clicking when it runs.

Sooo...

I got my most valuable stuff off (hadn't backed up in a while!) and got a new hard drive and OS. I hate moving and redecorating but that's life!

Thanks again,

BB

#4 Broni

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Posted 15 December 2012 - 12:06 AM

Thanks for letting me know :)

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