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Spontaneous Reboot


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3 replies to this topic

#1 tonicfan

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Posted 09 December 2012 - 09:40 PM

This has actually gone on and off for quite sometime, then I had a bad virus in April and you guys helped me get rid of it. And the rebooting stopped. Now the rebooting is back again. I should add that I dont believe the rebooting was caused by the virus we were working on, i think it was just a bonus that it stopped doing it. But then it came back again a few months later.

Its spontaneous. For no reason, the computer just restarts. Sometimes I am on Firefox, other times I am just checking my email in Outlook. And sometimes I am doing nothing at all.

Its been happening more and more lately.
I checked the event viewer and I do have a Critical error when this happens. Its the Kernel-Power Event 41
I havent been losing power and I have a power backup.

I have ran MBAM and I have Kaspersky PURE 2.0 on this system and its not detecting anything.

I have a Dell Inspiron 560
With 8gigs of RAM
An Nvidia GEForce GT240 Graphics card
And M-Audio Audiophile 2496 Audio Card.


I am not certain if this is power related or not, but the fact that the system is rebooting with no blue screen (When the notification is set on to show the bluescreen in the event of a crash) is strange.

If anyone has any ideas, it would be great to hear them.


Thanks

Edited by tonicfan, 09 December 2012 - 09:56 PM.


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#2 m0le

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Posted 14 December 2012 - 09:06 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
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The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks :thumbup2:
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#3 tonicfan

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Posted 15 December 2012 - 03:11 PM

I am here.
Any advice?

Thanks

#4 m0le

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Posted 15 December 2012 - 09:34 PM

This looks like a hardware problem and needs to be diagnosed in a different forum, your best bet is the operating system for the machine you have (you gave a lot of specs but didn't mention which operating system it was)

I would also check this topic, which gives some good troubleshooting advice for you if you feel confident in tackling it yourself.
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